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A-1 Air Conditioning AC Repair Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Established in 1975, A-1 Air Conditioning is a company that provides heating, cooling, indoor air quality, air conditioning, furnace, and heat pump repair services. The company also offers a/c maintenance and remodeling services. In addition, A-1 Air offers 24/7 emergency service, discounts for new customers and an online store.

How is A-1 Air Conditioning rated?

Breakdown

4.5/5
Coverage & Plans
4.5/5
Claims & Service
4.7/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

Established in 1975 in Baton Rouge, A-1 Air Conditioning is a solid company that offers a variety of a/c repair and maintenance services. The company's website is extremely user-friendly and offers customers a wide variety of educational articles about home safety, indoor air quality, ways to save energy, and more. Also, the company goes as far as providing a maintenance checklist with DIY actions where customers can inspect, clean, or change their air filters once a month. Overall,

A-1 Air Conditioning Coverage and Plans

Coverage & Plans - 4.5 / 5

A-1 Air Conditioning doesn't offer a maintenance or repair plan per se, but it does offer a maintenance agreement. This agreement offers a precision tune-up for $109, a fall safety inspection and combustion tuning costs for $109 as well and a comfort system service agreement for $155.40. With this agreement, customers get a tune-up discount and receive priority service, a/c maintenance, and a 10% repair discount.

Plan Overview

Warranty or Guarantee
Performance Guarantee A-1 Air Conditioning guarantees that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. Satisfaction Guarantee A-1 Air Conditioning's installation technicians are the best in skill, attitude, and workmanship. They will care for your home and complete the job with speed and precision. They will not wear shoes on your carpets. They will clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are drug-free. If, when they have finished in your home, they have not performed in accordance with these high standards, you don’t pay until you are satisfied with the results.

A-1 Air Conditioning Claims and Service

Claims & Service - 4.5 / 5

A-1 Air Conditioning offers $50 discounts on any service for new customers, $250 off on any equipment replaced (not including parts), and $50 off duct cleaning. It also offers a free second opinion. We were not able to find the company's service charges online because they don't provide "ballpark" estimates, but rather prefer to offer accurate quotes based on specific situations. Customers looking for more information regarding A-1's pricing should contact the company directly.

A-1 Air Conditioning Customer Experience

Customer Experience - 4.7 / 5

A-1 Air Conditioning provides 24/7 emergency repair service and employs NATE certified technicians. The company's website includes testimonials, coupons, a satisfaction survey, and their own "Professional Heating and Cooling Technician's Creed." In addition, A-1 Air Conditioning is one of the few a/c companies that has a live chat as well as an online tool where customers can email the general manager directly. The company holds a C+ rating with the BBB with three customer complaints.

Reviews & Support

Customer Support
24/7 Support
Schedule Online
Live Chat
BBB Rating
C+
Date Collected
2018-05-14

Certifications

NATE (North American Technician Excellence) Certification
Yes

Company Profile

Full Name
A-1 Air Conditioning AC Repair
Company Website
Headquarters
3101 Government St, Baton Rouge, LA, 70806


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Customer Comments & Reviews

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Raymond J
9/28/2022
On July 27th my upstairs zone was not cooling, while the thermostat was set at 78 the temperature was 81. After a couple of hours temperature had not changed. The downstairs zone remained at 76. So I called A #1 Air (Who I had bought an entire system just a few years ago) to sent someone out. On July 28 a tech came out. After several hours he determined that I needed $5,000.00 in repairs. Please note when he arrived downstairs was still cool at 76, but by the time he left it was also 81. I contracted A #1 Air in regards to this issue in particular that I was now worse off after he came out. They said that they would send out a senior tech the next day. The senior tech had a lower... Read More


T
Terry G
7/14/2022
We have been using A-1 for over 15 years, have had 3 or 4 full units installed A/C and furnace. 6/18 /22 had one of the units under warranty with a coil leaking. Alan Sylus (not sure of the last name spelling) came out and tried to tell me it wasn't under warranty...I had the paperwork form installation. He gave me 4 options: add refrigerant $699, put in a new condenser fan motor, contactor, hard start kit, evaporator coil....$4985, all above except new fan motor $3603, evaporator coil..$2705 (which is under warranty) but still $2705. I add the refrigerant and went with another company which has much better service and prices... A-1 is definitely trying to stick it to you with a... Read More



Top Rated
  • As little as $139 per year with a 3-year HVAC maintenance plan
  • Maintenance plans include a 1-year guarantee on all repairs and modifications
  • Repairs and tune-ups have a 90-day warranty
  • Flexible financing options
  • Local heating and cooling professionals are licensed, insured and background checked