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Vivint Solar Energy Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Vivint Solar is a solar power provider that concentrates on serving renewable energy management. This company caters Power Purchase Agreement model, maintains solar energy systems and installs solar solutions to residential owners.            

Services and Features

Vivint Solar installs solar panels to any kinds of roof such as asphalt, tiles, inclined and flat. Solar energy panel specialist will visit your home and evaluate the right place where the panel should be placed.

Vivint Solar has only Power Purchase Agreement wherein you only have to pay for the power that their array produces. PPA is a sign with a long term contract to solar energy provider.

This solar energy provider has a system warranty for 20 years and also has a system monitoring. Information about roof warranty and performance guarantee is not stated on their website. However, you can contact Vivint Solar for more information.

Vivint Solar has strong customer service support dedicated on helping and assisting of everything for clients and provide good communication with them. However, this provider has no mobile app for easy and manageable online account.

Kinds of Roofs

Inclined

Asphalt

Flat

Tile

Payment Preferences

Solar Loans

PPA

Purchase

Solar Lease

Warranties

System Warranty

20 years

Roof Warranty

20 years

Performance Guarantee

Not Specified

Monitoring System

Help, Support & Usability

Online Quotation

24-hour telephone hotline

Online Account

Live Chat

Mobile App

Email

FAQs

Plan Details        

Vivint Solar has 1 day installation process once your requirements have been completed. Power purchase contract will last for 20 years including the main contract with the company.   Aside from solar panel installation, Vivint also has solar generation and roofing systems. 

Plan Details

Upfront Fee

Maintenance Cost

Free

Installation Process

1 Day

Solar Generation Systems

Solar Roofing Systems

Power Purchase Agreement

20 Years

Leasing Agreement

None

Contract Length

20 Years

Privacy Policy

Solar Energy at Vivint Solar

Vivint Solar may not be the best choice for solar power solution. This firm limits their payment preference to Power Purchase Agreement only. Solar loans, leasing, and cash basis purchases is not obtainable with Vivint Solar. 


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Customer Comments & Reviews

Loading Reviews ...
Homa S
7/16/2020
My Representative is a real liar and never discloses everything and gives surprises in solar bills after installations. He is not at all since in doing business. We have to be very careful and NO after sale services. He said lot of benefits and credits from state but never proved to be true. Forget about his bogus promise of referral fee he not even took one step to help taking care of benefits available from the state going Solar.


Johnny E
11/23/2019
I would give them ZERO stars if I could. Their customer service department is the worst I've ever dealt with. They refuse to send a monthly invoice unless you are willing to sign up for auto-pay. When you sign up for auto-pay you are required to give them access to your bank account or a credit card. I've read HUNDREDS of reviews / complaints that Vivint has overbilled clients for several hundred dollars. For this reason I will never give them access to my bank account or a credit card. I've called and sent several emails to Vivint Solar and get one lie after the next. I can't believe these people are still in business. I should've looked into the Vivint Solar contract I was required to... Read More


dc252718
9/19/2019
you plan a visit but never tell me I have men ringing my door bell say they have to repair my roof and then they say we cannot do it now...they will call you ..never hear from you no messages....when I call no one answers.... You have been a pain in my neck since I started with solar Vivint...… I been with you over many years and I have never been so disappointed in a company In my life....get your act together because I am thinking of changing companys.


J
Jim T
9/12/2017
We rate 4.9 in CT reviews. We offer sale, 10, 15 and 20 year loan and the Power Purchase Agreement (PPA). Let's keep up to date.



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