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ConsumerDirect Mortgage VA Loans Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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ConsumerDirect Mortgage offers consumers a wide variety of mortgage and refinance products, including traditional fixed-rate mortgage loans, adjustable rate mortgage loans, FHA loans, jumbo loans, and VA loans. ConsumerDirect Mortgage is a division of FirstBank, a publicly traded, FDIC-insured bank based in Nashville, Tennessee.

How is ConsumerDirect Mortgage rated?

Breakdown

4.6/5
User Experience
5.0/5
Tools & Resources
4.6/5
Expertise

Overall Rating: 4.7 / 5 (Excellent)

ConsumerDirect Mortgage offers a variety of VA mortgage loans, with terms ranging between 10 and 30 years for fixed-rate loans. Consumers can get a free quote online, using the company’s Instant Mortgage Rate Quote tool, with no personal contact information required.

The application process is quick and easy, and can be completed online or over the phone, which is highly convenient. One of the perks of applying with ConsumerDirect Mortgage, is that the company doesn’t charge origination fees on VA loans. Additionally, the company offers some of the lowest interest rates in the industry, and consumers may qualify with a credit score as low as 600.

ConsumerDirect Mortgage offers customer support via email, phone, through social media, and text. So, all in all, if you’re looking for a company that offers affordability, flexibility, and great customer service, ConsumerDirect Mortgage is definitely an option to consider.

ConsumerDirect Mortgage Tools & Resources

Lender Type
Bank Lender
VA Loan Types
Purchase
Property Types
Single Family Home
Multi-family Unit
Townhome
Condo
Term Lengths
30 Year Fixed
25 Year Fixed
20 Year Fixed
15 Year Fixed
10 Year Fixed

Tools & Resources - 5 / 5

ConsumerDirect Mortgage offers an array of VA mortgage loans to U.S. military service members, veterans, and eligible surviving spouses, which may finance up to 100% of the value of the home. Consumers can choose between 10, 15, 20, 25, and 30-year fixed VA mortgage loans, at some of the industry’s most competitive rates.

ConsumerDirect Mortgage doesn’t charge origination fees on its VA mortgage loans. However, other third-party fees may apply such as appraisal fees, credit report fees, flood certification fees, survey fees, VA funding fees, title settlement fees, taxes and other government fees, which is the standard.

Each loan application is evaluated on a case-by-case basis, meaning that term lengths and rates will vary based on the consumer’s credit score, monthly income, property type and use, and other criteria. Additionally, minimum and maximum loan amounts may also vary based on these criteria, so we encourage consumers to get a custom quote before they apply.

ConsumerDirect Mortgage User Experience

Minimum Credit Score
600
Borrower Qualifications
0
Closing Time
Not specified.

User Experience - 4.6 / 5

ConsumerDirect Mortgage’s application process is easy and straightforward and can be done online or over the phone. All consumers have to do, is provide basic information such as their name, email, phone number, zip code, purchase price, down payment amount, U.S. military status, property type and use, and approximate credit score. Once this information is submitted, ConsumerDirect Mortgage will give the consumer a custom rate quote, and a customer representative will get in touch with more details.

ConsumerDirect Mortgage Expertise

Memberships & Regulatory Info.

Memberships
FDIC
Nationwide Mortgage Licensing System ID
472433
Nationwide Mortgage Regulatory Actions
0
NMLS Collection Date
2018-12-10
CFPB Total VA Mortgage Complaints
0
CFPB Collection Date
2018-12-10

Online Reviews

BBB Rating
A+
Date Collected
2018-12-10

Expertise - 4.6 / 5

ConsumerDirect Mortgage is a subsidiary of FirstBank, a publicly traded, FDIC-insured bank, which has been operating for over 110 years, and has over $5 billion in total assets. ConsumerDirect Mortgage hasn’t been rated by Moody’s, S&P, or A.M. Best, and it doesn’t have a TrustPilot score. However, it has been rated A+ by the BBB, with numerous positive customer reviews praising the company’s customer support staff and overall product satisfaction. The company also has many positive reviews on other outlets like Zillow and Google Reviews, where it has received scores of 4.8 and 4.9, respectively. Additionally, there appears to be no complaints filed with the CFPB, which is great for a company of its size. ConsumerDirect Mortgage offers customer support via phone, email, through social media, and text.

Contact & Additional Information

Homepage URL
Company Phone
(855) 790-7811
Headquarters Address
220 Congress Park Drive STE 140, Delray Beach, FL, 33445
Year Founded
2012

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