Consumer Advocacy
What you need to know
Satellite TV
  • There are only two major competitors: DISH and DirecTV
  • Both providers offer satellite TV nationwide
  • Only DirectTV offers the NFL Sunday Ticket
  • Watch out for “free” trial periods, as they expire
Our Approach

How We Found the Best Satellite TV

Cost: Rates & Fees
Cost boils down to two major factors: monthly rates and service fees. We also considered discount options and how much can consumers expect to save.
Packages: Channels, Bundling, & Price Points
A satellite TV package’s greatest selling point is the variety of channels it offers. We compared prices, channels, special packages, and potential Internet bundling options.
Equipment: Hardware & Installation
Hardware systems can make or break a satellite TV provider. This being so, we approached both major providers regarding their installation process and looked at the DVR models they offer.
Customer Experience: Customer Satisfaction & Price Guarantees
To determine customer satisfaction, we consulted the American Consumers Satisfaction Index and J.D. Power Satisfaction Studies. We also considered price guarantees relative to contract length.
We receive compensation from these partners, which impacts the order they appear on the page. That said, the analyses and opinions on our site are our own and we believe in editorial integrity.

Our Top Picks: Satellite TV Reviews

Only two companies compete in the big leagues of the satellite TV industry: DISH Network and DirecTV. These two giants offer satellite TV services and products throughout the U.S., including Alaska, Hawaii, and Puerto Rico. Both companies have a long history in the satellite TV industry and are good picks for consumers of all budgets. What most sets them apart is their programming and digital video recording (DVR) equipment. When choosing between one and the other, consider first if their selection of network programming interests you. Then, review each package’s ratio of price to number of channels.

DIRECTV review

SELECT™ ENTERTAINMENT CHOICE™ XTRA ULTIMATE PREMIER™
Advertised* Monthly Rate $59.99/mo. $64.99/mo. $69.99/mo. $79.99/mo. $84.99/mo. $134.99/mo.
# of Channels 155+ 160+ 185+ 235+ 250+ 330+
Special**Programming (HBO, Starz, Showtime, Cinemax)*** (HBO, Starz, Showtime, Cinemax)*** (HBO, Starz, Showtime, Cinemax)*** (HBO, Starz, Showtime, Cinemax)*** (HBO, Starz, Showtime, Cinemax)*** HBO, Starz, Showtime, Cinemax
Exclusive Networks Audience Audience, NFL Sunday Ticket
Contract Length 24 months (2 years)
Price Guarantee Length 12 months (1 year)
Early Termination Fee (ETF) $20/mo. for each remaining month
Activation Fee $19.95

Data from AT&T’s official website, 2016Q1 channel lineup, and
*w/AutoPay and paperless billing
**Programming worth mentioning or available elsewhere but not with competing satellite TV provider
***Free for the first three months only

DIRECTV MÁS LATINO DIRECTV ÓPTIMO MÁS DIRECTV MÁS ULTRA DIRECTV LO MÁXIMO
Advertised* Monthly Rate $41.99/mo. $46.99/mo. $64.99/mo. $79.99/mo.
# of Channels 120+ 205+ 240+ 350+
Special Programming Audience Audience, NFL Sunday Ticket

*w/AutoPay and paperless billing

Like DISH, DirecTV started off as part of a larger entity. In this case, DirecTV was founded in 1990 as a division of Hughes Communications and split from Hughes in 2004 to focus solely on satellite TV service. The company was acquired by AT&T in 2015, becoming its subsidiary and one of its three premium TV service providers alongside U-Verse and AT&T TV. DirecTV currently services around 16.8 million subscribers in the U.S.

Best for Football (NFL) Fans

Part of why DirecTV is the football fan’s dream is the NFL Sunday Ticket. As its exclusive distributor, DirecTV is the only TV provider to broadcast all regional Sunday afternoon games produced by Fox and CBS, making it the choice for American football fans.

Screenshot directv.com, December 2019.

Wider Selection of Channels in Higher-end Plans

DirecTV offers lower-end packages at a fair price, but these don’t provide as large a variety of channels as similarly-priced packages from DISH. As the gears shift to DirecTV’s more expensive packages, however, the number of channels increases so dramatically that nearly no other TV service provider—cable or satellite—can compete. DirecTV’s top two package tiers offer 250 and 330 channels, with the absolute highest tier including a host of premium networks such as HBO, Showtime, and Starz.

HBO, in particular, is not available with DirectTV’s competitor, Dish Network. The same goes for Cinemax.

Dish review

America's Top 120 America's Top 120 PLUS America's Top 200 America's Top 250
Advertised* Monthly Rate $59.99/mo. $69.99/mo. $79.99/mo. $89.99/mo.
# of Channels 190 190+ 240+ 290+
Special** Programming (Showtime, Starz, Dish Movie Pack)*** (Showtime, Starz, Dish Movie Pack)***, BounceTV (Showtime, Starz, Dish Movie Pack)***, BounceTV (Showtime, Starz, Dish Movie Pack)***, BounceTV
Exclusive Networks Pac-12
Contract Length 24 months (2 years)
Price Guarantee Length 24 months (2 years)****
Early Termination Fee (ETF) $20/mo. for each remaining month (max. $480)
Activation Fee n/a***

Data from DISH’s official website (https://www.dish.com/programming/packages/, https://www.dish.com/programming/channels/)
*w/eAutoPay
**Programming worth mentioning or available elsewhere but not with competing satellite TV provider
***Free for first three months only
****Contingent on credit score and type of dwelling. “Credit score and dwelling-type both factor into which offers a consumer is eligible for, like our two-year price guarantee, for example.” —Emma Brandeis, Dish Network

 

DishLATINO Clásico DishLATINO Plus DishLATINO Dos DishLATINO Max
Advertised* $41.99/mo. $46.99/mo. $64.99/mo. $79.99/mo.
Monthly Rate        
# of Channels 180 190 225 270+

*w/AutoPay

Originally a satellite television equipment distributor, DISH Network was founded in 1980 by Charlie Ergen, an American businessman. Known then as EchoStar, the company launched its first satellite in 1995 and shortly thereafter established DISH Network as its consumer brand. The EchoStar and DISH brands eventually parted ways, leaving DISH as the provider of its own direct-broadcast satellite service. Today, DISH provides its satellite TV services to over 9.4 million subscribers.

Screenshot dish.com, December 2019.

Best Selection of Equipment

One of DISH’s greatest selling points is the quality of its DVR models. Although both major satellite TV providers include a DVR with their packages, DISH DVRs will add a lease onto your final rate at purchase. The quality of the company’s technology more than makes up for that, however, as their line is one of the most technologically advanced in the entire industry.

 

Hopper Duo

Hopper

Hopper 2 (HWS)

Hopper 3

4K HD TV Support

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Recording Capacity

500GB

2TB

2TB

2TB

# of Programs Recording at Once

2

3

3

16

# of TVs Supported

2

4

4

7

DISH Anywhere® Live or Recorded

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DISH Anywhere® On Demand

Built-in Netflix

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Built-in Youtube

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PrimeTime Anytime®

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Bluetooth

✓*

Internal WiFi

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Monthly Lease

$10.00/mo

$15.00/mo

> Data from: https://my.dish.com/upgrades/products/receivers/the-hoppers

DISH’s trademark device, The Hopper®, comes in three models. The company recommends customers one of the three based on their credit score and the number of TV sets they have at home. For those uninterested in buying a DVR, DISH also offers a regular set-top box with no built-in recording features, called the “Wally.”

The DISH Voice Remote is integrated with Google Assistant, however, customers can control the Hopper with Google Home or Amazon Alexa devices. 

Award-Winning Mobile Antenna 

DISH has an entire website dedicated to its satellite TV services for consumers who are on-the-road—RVers, truck drivers, and boat enthusiasts—where it provides guides, training videos, and more. The company has also designed many parts and devices, including several lines of mobile antennas, with outdoor consumers in mind. Most notably, its DISH Tailgater model consistently ranks as one of the top three pieces of satellite hardware for RVs in the Motorhome Reader’s Choice Awards. 

DISH sells its mobile antennas by themselves or in packages with a basic Wally receiver. Customers also have the choice of opting for the company’s Flex Plan, which offers more than 50 channels and advanced month-to-month billing in 30-day increments.

Rated Highly Among Cable and Satellite Providers

Cable providers have historically ranked as one of the industries with the worst rates of customer satisfaction. Unfortunately, satellite TV does not fare too well either, with both major competitors having yet to reach a score of 70 or higher in the American Customer Satisfaction Index (ACSI).

Among competitors, DISH performs admirably, retaining an ACSI score of 67 for the last five years. Additionally,  DISH was ranked #1 in overall customer satisfaction by J.D. Power nationally this year (2019). In 2019’s Wireline Study, DISH took home first place in every region and was recognized as the overall best satellite provider.

DISH has also consistently landed in the top three satellite TV providers of the MotorHome and Trailer Life magazines’ yearly Reader’s Choice Awards. In the former, DISH has won first place for the last two years; in the latter, for the last three years.

Our Research

Further Insight into Our Methodology

Right off the bat, our research revealed that only two companies with a significant share of the market were competing for business in the satellite TV industry: DirecTV and Dish Network. This meant our review would require a different approach. Instead of placing different companies into the various categories we thought they were best for, we chose to compare these two companies—DirecTV and Dish Network—and recommend one or the other depending on the consumer's needs and what they're looking for in their satellite TV service.

Packages were the first thing we looked into. The number of packages varied, but some of their advertised monthly rates were similar, particularly those with a similar tier or level. We also looked at the length of contracts and price guarantees. These were uniform across all plans for both companies, as were their early termination fees (ETFs) and activation costs.

Then, we examined each company’s products, i.e. their equipment. While first-time buyers can get confused with equipment specs—which is why we explain the components in this article—consumers familiar with the technology will base their final purchase decision on the small differences between one receiver and another. 

Lastly, we looked at their customer satisfaction track record.


Cost: Rates & Fees

The cost of a satellite TV package can be roughly divided into three categories:  monthly rate, equipment leases, and the accompanying fees.

As with many other consumer goods, products, and services, the advertised price of a satellite TV package may not reflect what you will actually end up paying. For starters, there is no tax added to these prices. Additionally, many companies are now opting to display a price that includes discounts such as automatic payment or electronic (paperless) billing discounts.

The price of leasing equipment, namely DVRs, is also excluded from advertised rates. Not everyone wants to get a new DVR system, and satellite TV companies sometimes have many DVR models to choose from. New customers don't need to buy a company's DVR when getting satellite TV. Some of them already have compatible DVR models or may just want a basic receiver. 

Fees are the last component of the total cost, and they come in different forms. The first and most obvious one is the activation fee, which covers the entire process of setting up (i.e. installing) and then initializing the new satellite and receiver systems. Another fee is the early termination fee (ETF), which both providers charge if a customer violates their contract or terminates it before it has run its course.


Packages: Channels, Bundling, & Price Points

A TV provider’s packages are the core of its business. We started researching satellite TV packages by making a list of all the plans offered by both DirecTV and Dish. We included their tier level, advertised monthly rate—taking note of any discount already applied to said rate—contract length, price guarantee length, early termination fees, activation fees, number of channels, and any unique networks or channels. We then chose the factors that weren’t uniform across each provider’s plans—rates, number of channels, and special programming—and put them in the tables below each review.

Two other things we looked at related to packages were Internet bundling and special packages. The former refers to discounts and other advantages customers may get from bundling their satellite TV service with a local Internet service provider or the company itself, as in the case of DirecTV, which is owned by AT&T. The latter means a broad range of additional packages beyond a provider’s regular offering. This includes but is not limited to Latino, senior, and outdoors (RV + boat) packages. 


Equipment: Hardware & Installation

We researched each company’s available equipment on their websites. This included their satellite dishes, set-top boxes, and DVRs. With that information, we made a detailed catalog of what each company offers. We also made sure to detail whether the company charged for installation.

We contacted both DirecTV and Dish to inquire about their equipment and installation processes to make sure we had a full understanding of both. Emma Brandeis, a DISH spokesperson, told us that their process included a site survey, the assembly of the satellite dish, and the installation of a set-top box and remote control programming.


Customer Experience: Customer Satisfaction & Price Guarantees

We focused our customer experience research on two major sources: the American Customer Satisfaction Index and J.D. Power’s Annual Wireline Study.

The American Customer Satisfaction Index, or ACSI, is a national indicator of customer satisfaction with the quality of products and services across industry lines. The index surveys roughly 300,000 customers each year, who are screened beforehand to ensure they have purchased the products or services they are being questioned about. We used the ACSI’s 2015-2019 Telecommunications Reports scores to see how customer satisfaction with DirecTV and Dish Network has fluctuated through the years.

J.D. Power is a consumer insight, data, and analytics firm focusing on the automotive industry. For over a decade, J.D. Power has released indexes of customer satisfaction for a wide range of other industries, including residential satellite TV service. We used J.D. Power’s 2015 to 2019 Residential Wireline Studies as an overall measure of how satisfied customers are with DirecTV and Dish, as well as to see how satisfied satellite TV customers are with their service in comparison to cable TV customers.

Helpful Information About Satellite TV

How Satellite TV Works

Unlike cable television, satellite TV doesn’t use coaxial cables to deliver television programming directly to the consumer’s home. Instead, it works via a series of devices interacting in concert to transmit radio frequencies from a programming source to satellites orbiting the Earth 22,236 miles above the equator, then to customers’ satellite dishes and, ultimately, to their television screen(s). The only connection supported by a cable is that of the dish to the receiver.

Satellite TV service depends on five major components:

1. A programming source, which are the channels or television programming whose rights for distribution a satellite TV provider pays for in order to broadcast.

2. A broadcasting center, where satellite dishes as large as 30-40 feet in diameter receive signals from programming sources. The dishes are then pointed to a satellite in the Earth’s atmosphere and beam signals within a specific frequency range.

3. A satellite, located in the thermosphere, placed in geostationary orbit (approx. 23,000 mi). Aboard the satellite are transponders, devices that emit a signal upon receiving a different one. The transponder translates the frequency into another and transmits it back down to Earth.

4. A disk-shaped parabolic antenna, commonly known as a satellite dish, which captures the radio waves sent from the satellite in space. Dishes also come equipped with a low noise block downconverter, often referred to simply as a low noise “blocker” or “converter”. These converters take the radio waves collected by the dish, amplify them, and convert them to a signal that is sent to the receiver through a cable.

5. A receiver, or set-top box, which is connected to a satellite dish and low noise blocker. Set-top boxes extract signals from the radio waves collected by the dish and converts them to what we see on our television screens: video.

What’s Included with Satellite TV?

What you pay for when purchasing a satellite TV package can be split into two groups. The first is the services provided by the satellite TV company, namely their customer support and the network or channels included in your package. The second is the equipment, which is leased to the customer and includes a set-top box, satellite dish, and low noise blocker. The monthly lease is included in the advertised rates seen online.

The number and types of channels in a satellite TV package can vary widely depending on the price and intended audience. More expensive plans feature numerous channels and often include niche programming. They may also include premium networks like HBO and Showtime—which are normally quite expensive on their own.

Customers don’t really get a say on the type of equipment a provider installs in their home. Satellite TV companies upgrade their equipment every so often, and will install whatever gear is the most current in their line. There is one piece of equipment that customers can choose for themselves, though: digital video recorders (DVR).

DVRs double as receivers (i.e. set-top boxes) and have a host of features that regular receivers lack. However, they may require an additional lease on top of a company’s advertised rates. The choice of whether to get a DVR or not will depend on a consumer’s watching habits and their recording needs.

Why Satellite TV?

If you live in an area where your access to terrestrial or cable TV is limited—or simply non-existent—then satellite TV is the natural solution to that problem. Because of how satellite works, providers in the U.S. are able to offer their services nationwide. That means even consumers in the most rural of areas, where cable companies cannot or may not want to expand into, have a way of enjoying TV programming. And unless weather conditions are exceptionally bad, satellite TV service should remain mostly uninterrupted.

For those that live on the road, or on water, satellite is the only alternative to traditional TV service. Fortunately, both major satellite TV providers in the U.S. offer methods for tuning in to their programming while outdoors. 

But how about people living in areas with access to cable? For those in that situation who are considering changing their provider, there are several reasons why they might also want to consider satellite TV service.

Cable vs Satellite: What Works Best (for You)?

The question of whether to get satellite or cable TV will ultimately boil down to two factors:

  1. Where do you live?

  2. How much are you willing to spend on residential TV service?

Satellite TV is available nearly everywhere because of how it works. The availability of Cable TV, on the other hand, will depend on where individual companies have coverage. This is why satellite is common in rural areas, where cable TV companies may not want to expand, or even have the means to do so. In some cases, however, satellite may be preferable to cable for those living in urban regions.

Take the example of Estefania Guzman’s family who changed from cable to satellite and back. Estefania lives in Puerto Rico, where competition is sparse—just like in many parts of the U.S. Her family lives in a relatively urbanized area and had satellite TV first before switching to cable. Some time after, they changed back to satellite. What spurred these changes?

“Both [cable and satellite providers] had really great offers that were interesting to us but, at the end of the day, we always end up watching the same channels,” said Mr. Guzman, Estefanía's dad. At first, the switch to cable made sense given that they had access to it and it was cheaper. But when they realized their cable provider was unable to provide the programming they really wanted, the change to satellite was a natural choice. “So we went back to satellite with a Latino package because it was different and included the channels we watch the most.”

Overall, satellite is more expensive on average than cable, but what you get often offsets this increase in cost—for those who can afford it. Consider that premium cable TV packages are comparable to basic satellite TV packages in terms of number and variety of channels. Both DirecTV and DISH also rank better, if marginally, for customer satisfaction. In the end, the slightly higher cost of satellite may be worth it if you want the wider selection of programming and slightly better customer service.

Streaming Services and Cord-Cutting: The Industry Today

Historically, satellite TV’s biggest competitor has been cable TV. Early uptake of the technology for commercial purposes was low due to the equipment’s cost—why invest in a clunky satellite dish when I can get cable for less? Rural communities aside, there was no real argument for getting satellite if you had easy access to cable.

As the industry grew in the 90s and dishes and converters became less expensive to roll out, satellite became a bigger threat for cable. It eventually shaped up to become cable’s boxing mate in the ring. Satellite was thriving for a long while, then, with revenue and uptake steadily rising through the years.

Today, however, satellite TV faces a foe that is perhaps even greater than cable: streaming services. Netflix, Hulu, Amazon Prime—they’re everywhere. With more newcomers to the market in the way of Disney+ and Apple TV, the industry's subscription numbers continue to grow dramatically. Many people are opting to “cut the cord,” doing away with TV service altogether and paying only for Internet service so they can stream.

Things aren’t looking great for the satellite TV industry (or indeed, for cable either). In 2018, the number of Netflix subscribers alone surpassed that of satellite and cable TV for the first time. A July 2019 IBIS World Market Report published that revenue had fallen at an annualized rate of 2.5% to $36.7 billion over the five years to 2019, including an expected drop of 4.3% in 2019 alone.

The Satellite TV industry has struggled with intense competition from online streaming services, fueling a decline in subscriber rates. However, new networks, increased channel options, and bonus features have somewhat tempered this decline, as operators have been able to charge higher rates to existing customers. —IBIS World

IBIS also found, however, that companies are finding ways to keep up with streaming. One way they’ve managed to do so is by starting their own online video-streaming services. Another is by acquiring companies that aren’t facing the losses that satellite TV industry is seeing—DISH buying Sprint’s prepaid wireless business, for example. The future of satellite TV remains suspect, however, with DISH missing profit estimates and DirecTV confirming they’ve launched their “last satellite” for the time being.

Emma Brandeis from Dish said that although “cord-cutting has affected the entire pay-TV industry,” Dish was able to react to this changing landscape by providing their own over-the-top streaming solution. Additionally, she told us that “based on Q3 earnings reports, cable lost more subscribers than satellite providers” and that “Dish had fewer net losses than any quarter since Q3 2014.” She followed by concluding that the evidence showed Americans still valued traditional pay-TV service.

What to Watch Out for When Buying Satellite TV

Contract Length vs Price Guarantee Length

The contract length of both major satellite TV providers in the U.S. is 24 months (i.e. two years). This amounts to 730 days wherein you will not be able to cancel your service without incurring an early termination fee. It’s important to consider this because a company’s price guarantee length may not match its contract length. Essentially, what this means is that the company reserves the right to increase your monthly rate with you being unable to cancel the service—unless you pay the ETF. Keep this in mind while shopping for a package.

Weather Conditions and Service Quality

The idea that the weather has a massive impact on the reception of satellite TV equipment is not unfounded. But, it is misunderstood. The weather condition most likely to cause a negative effect on satellite TV systems is heavy rainfall. 

Satellite TV wavebands travel at a specific frequency that is prone to attenuation, meaning a reduction in the amplitude of a signal or electric current. During heavy rainfall, raindrops can absorb radio waves and scatter signals, resulting in lower image quality. This effect is known as “rain fade.” Heavy snowfall can also create an effect similar to rain fade, albeit rarely. Rather, snow is troublesome because it can accumulate on your dish and scatter your signal. Lastly, high air pressure as a result of a heatwave can also negatively impact your satellite TV reception.

Expensive Services After “Free” Trial Periods (e.g. HBO, Showtime, Starz, etc.)

Often, cable and satellite TV providers will include premium networks such as HBO, Showtime, and Starz in their packages for “free.” However, this usually only applies for up to three months. If a customer does not cancel the service themselves by the end of the three-month period—and a company will rarely do it for them, or even remind them of doing so—they will be charged at the end of this trial period. Considering how expensive some of the networks can be, it pays to keep tabs on exactly what premium services will cost you a pretty penny down the line if left unattended.

FAQs About Satellite TV


What happens if I stop paying for my satellite TV service?

You’d face two types of charges:  first, you will have to pay a prorated fee depending on how many months of payment are left in your contract. Second, unless you return the equipment—the company’s set-top box and satellite dish—you’ll also be fined for failing to do so.


Can I get satellite TV if I live outside the U.S. mainland?

Satellite TV functions via dishes on the ground and satellites in the Earth’s orbit. The advantage of this method is that no matter where you live, satellite TV should, in fact, be available.

In the case of the U.S., the same two industry giants are available outside the mainland. Customers in Hawaii, Alaska, Puerto Rico, and other offshore territories can all request their service. Keep in mind that packages and offers in one location may be different to those in another.


Do DISH or DirecTV offer satellite Internet service?

Dish Network does not offer its own satellite Internet service, while DirectTV does offer it through its parent company, AT&T.

Although DISH does not offer Internet via satellite, it can bundle a customer’s service with that of locally available Internet providers. This includes DSL and cable providers Earthlink and Frontier, as well as satellite provider HughesNet.


Does my credit score factor into my satellite TV purchase?

A consumer’s credit score may impact the kind of contract and equipment they are offered by a provider. Emma Brandeis from Dish told us that “credit score and dwelling-type both factor into which offers a consumer is eligible for, like our two-year price guarantee, for example.”