Compare Pets Plus Us vs. Trupanion Canada Pet Insurance in Canada

Although they premiums don't increase due to number o f claims made I find this very hard to believe. My premiums have gone up at a minimum of $10 a month every year that I have had the insurance. My dog has had many problems and so many claims. Their claim that this isn't a factor is basically bull or else I would see it stay the same once in a while. The insurance itself is great and because of my dogs problems I won't cancel as his monthly expenses out weighs the premium right now.

I insured my first Sheltie when I first got her, with Trupanion and had occasion several times to make claims. The service was fast and professional. I got a new Sheltie last April after my first one died at 10 years old and insured her also with Trupanion because I was so pleased with the claims process and the reasonable premiums. In my case, my premiums have actually declined at times with both of my Shelties. Premiums vary by geographic location and breed, as I understand it. This year my premium is only $35.12 per month. I highly recommend Trupanion, based on 12 years of dealing with the company.

Not the best company actually. I was very happy with Pet Secure for many years but they cover only ONE health condition per year. Big problem! Now I am with Pets Plus Us , big deductibles for old dogs, annual increase in premiums (they claim because of the inflation), and you have to check how they calculate every claim return.

My experience with Pets Plus Us has been nothing but Positive. I have two Bernese Mountain Dogs and have had to use the insurance several times in the past few years. Customer service has always been excellent and they are quick to reimburse me. I think they are an excellent company. Also received a premium discount for being a Costco member. I highly recommend them.

I'd like to share my very disappointing experience with Pets plus us! I am a new client with 2 pups that are healthy. I happened to take my youngest pup to the vet as he was more stubborn to potty training and thought perhaps he might have a bladder infection that might be contributing to his pee accidents. So after the vet examination, extraction of urine as he was so tiny, 5 lbs.,there was nothing wrong with him outside of being a stubborn , tiny chihuahua mix and would take more time being house trained! The vet said there was no urinary infection or anything wrong with him. But apparently simple because I was a concerned , proactive pet owner, and despite the fact that there was no previous condition or treatment, their underwriter put a 12 mos rider against my pet based on the fact that I had simply taken him in to the vet to make sure there was not a potential infection that could be contrubuting to his slow house training. I was penalized for this on my policy, despite the fact the vet had stated there was nothing wrong with him and my dog has never been treated for any urinary issue in his life! How does a company ethically put a rider against a condition that the pup never had and was never treated for!!! Simple because I was making sure he was healthy and ok!! Dispite asking for any logical reason the underwriter refused to take the 12 mos exclusion off my policy for a condition my dog never had, and had never been treated for!! How does this make any sense! So after having to speak to a supervisor twice over, the condition that was none existent has now been reduced to a 6 mos exclusion that was not preexisting prior to insurance policy, nor was he ever treated for any urinary issue! I totally understand had my dog been treated for a condition prior to the policy. But he didn't!! So how is that fair and just!

Pets Plus Us had been fantastic so far. My dog had a $5500 knee surgery at the specialist and the problem arose a few weeks after signing up, they are covering 90% of the surgery as that's the plan I signed up for. They also cover 90% of the physiotherapy and rehabilitation she will be needing. They never increase my monthly rates and won't increase my deductible until she is 5 years of age. So far absolutely recommend the company.

Was amazing when I needed it!! No questions asked. Big relief!

Great insurance! I've had great claims experience for 8 yrs now, all my claims have been paid without issue. I highly recommend trupanion to anyone looking to get insurance.