Pets Plus Us Canada Pet Insurance review
I'd like to share my very disappointing experience with Pets plus us! I am a new client with 2 pups that are healthy. I happened to take my youngest pup to the vet as he was more stubborn to potty training and thought perhaps he might have a bladder infection that might be contributing to his pee accidents. So after the vet examination, extraction of urine as he was so tiny, 5 lbs.,there was nothing wrong with him outside of being a stubborn , tiny chihuahua mix and would take more time being house trained! The vet said there was no urinary infection or anything wrong with him. But apparently simple because I was a concerned , proactive pet owner, and despite the fact that there was no previous condition or treatment, their underwriter put a 12 mos rider against my pet based on the fact that I had simply taken him in to the vet to make sure there was not a potential infection that could be contrubuting to his slow house training. I was penalized for this on my policy, despite the fact the vet had stated there was nothing wrong with him and my dog has never been treated for any urinary issue in his life! How does a company ethically put a rider against a condition that the pup never had and was never treated for!!! Simple because I was making sure he was healthy and ok!! Dispite asking for any logical reason the underwriter refused to take the 12 mos exclusion off my policy for a condition my dog never had, and had never been treated for!! How does this make any sense! So after having to speak to a supervisor twice over, the condition that was none existent has now been reduced to a 6 mos exclusion that was not preexisting prior to insurance policy, nor was he ever treated for any urinary issue! I totally understand had my dog been treated for a condition prior to the policy. But he didn't!! So how is that fair and just!