Wells Fargo Mortgage Refinance Review

Rating: 7.3 / 10 (Very good)
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Founded in 1852, Wells Fargo is an international bank holding and financial services company with headquarters in San Francisco, California. As one of the Big Four Banks of the United States, Wells Fargo offers diversified personal, small business, and commercial financial services to over 70 million customers in 35 countries.

How is Wells Fargo rated?


Loan Options
Application Process

Overall Rating: 7.3 / 10 (Very good)

Wells Fargo has been in banking for over 150 years, and can offer their customers the wealth of experience born out of that longevity. Though their mortgage refinance products are perhaps not as extensive as other lenders, they do offer competitive rates and reasonable requirements. Customers who prefer speaking in person with company representatives will find Wells Fargo a good fit.

Loan Options

Lender Type
Loans Offered
Rate & Term
Loan Programs
Fixed Year Terms
30 Year Fixed
25 Year Fixed
20 Year Fixed
15 Year Fixed
10 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Options - 7.5 / 10

Wells Fargo provides both standard fixed and adjustable rate loans, jumbo refinancing, and FHA or VA-backed loans. The terms for their fixed-rate loans are quite flexible, from 10-30 years, and they offer five different terms for their fixed-rate loans, where most lenders only have two.

Application Process

FHA Minimum Credit Score
Maximum LTV
Maximum Debt-to-income ratio

Application Process - 7.8 / 10

Quite conveniently, Wells Fargo offers a good amount of tools for homeowners seeking ways to refinance their home, with calculators and handy how-to guides. However, they do prefer that customers contact one of their representatives directly, rather than apply online, so if you're the type of customer who enjoys face-to-face interaction, this is a great company for you. Credit score requirements are fairly standard, and their loan-to-value maximum is quite generous at 80.

Wells Fargo Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions
NMLS Collection Date
CFPB Total Mortgage Complaints
CFPB Collection Date
Total VA Loans Written (Q1 2017)
10,210 loans
Total VA Loan Amount (Q1 2017)

Online Reviews

Trustpilot Trustscore
BBB Rating
BBB Positive Reviews
BBB Negative Reviews
BBB Neutral Reviews
Date Collected

Reputation - 6.5 / 10

Wells Fargo's reputation within the lending industry was quite good for many years, but the company is now digging its way out of a 2016 scandal involving employees operating a five year scheme in which they opened bogus accounts under customers' names. Hence there are massive complaints and negative customer reviews. The company has refunded $5 million to the victims of the scam.

Contact & Additional Information

Homepage URL
Company Phone
(877) 937-9357
Headquarters Address
420 Montgomery Street, San Francisco, CA, 94104
Year Founded

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Customer Comments & Reviews

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Gloria B
Los Angeles, California
Started paperwork to refinance in Dec 2016. It is now the end of May and still no response. They would lose my paperwork and need me to resubmit the same paperwork. All the while charging extension fees. Horrible experience and people that apparently had no clue what they were doing or how to treat a client.

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