Compare ADT vs. Medical Guardian Medical Alerts

What’s the difference between ADT Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: January 17, 2018
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ADT Medical Alert
8.9 / 10 - Excellent
#6 in Medical Alerts
Medical Guardian
9.3 / 10 - Excellent
#2 in Medical Alerts
vs

Key Facts

  • Special pricing for AARP and USAA members
  • 24/7 monitoring - GPS location services - fall detection
  • Trusted by over 6,000,000
  • Unlimited range with 3G cellular option
  • Website doesn't show prices, just call for a quote!
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment

OVERALL RATINGS

 ADTMedical Guardian
Equipment9/1010/10
Monitoring10/1010/10
Contract & Price9/108/10
Reputation8/109/10

Equipment Comparison

 ADTMedical Guardian
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Help Button Range
300 ft.
1,300 ft.
Base Station Backup Battery
30 hours
32 hours

Key Features

 ADTMedical Guardian
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 ADTMedical Guardian
Cellular Provider Options
AT&T
AT&T
Equipment Warranty
Lifetime Warranty
Lifetime Warranty

Monitoring Differences

 ADTMedical Guardian
Monitoring Options
Professionally Monitored
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price Comparison

Starting Prices

 ADTMedical Guardian
Landline
$29.99
$29.95
Cellular
$35.99
$34.95
Mobile/GPS
$39.99
$39.95
Free Monitoring for Additional Person

Contract & Fees

 ADTMedical Guardian
Contract Required?
Yes
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None
None

Reputation & Professional Certifications

ADT
vs
Medical Guardian
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

 ADTMedical Guardian
TrustPilot Rating
3.3 out of 10
8.2 out of 10
BBB Rating
A+
A+
BBB Postive Reviews
10
1
BBB Neutral Reviews
4
0
BBB Negative Reviews
214
1
Date Collected
2017-08-17
2017-08-17

Contact & Additional Information

 ADTMedical Guardian
Homepage URL
Headquarters Address
1501 Yamato Rd, Boca Raton, FL, 33431
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
1501 Yamato Rd, Boca Raton, FL, 33431
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
1890
2005

Final Verdict

Medical Guardian Medical Alerts has a higher overall rating than ADT Medical Alert. Medical Guardian scores better than ADT across: Equipment, Coverage, Monitoring, and Reputation. However, ADT scores better on Service Agreements, and Contract & Price. Both companies score similarly on Maintenance & Repairs.


Customer Comments & Reviews

David K
O'Fallon, Missouri
12/5/2017
Medical Guardian Medical Alerts review
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about $10/month more expensive than previously. Solely due to that I am giving this company a 4 star rating. The only other minor negative is the representative did not discuss getting a lock box for the key, and once I received the unit had to call back and order the lock box, delaying use of the unit about a week! Come on people! You MUST have a lock box if you use this unit. You DO NOT want the emt's kicking your door down if you have an alarm and ESPECIALLY not for a false alarm! This WOULD have happened with the previous mobile help unit had I not had the lock box. I had a false alarm when the pendant was on a dresser immobile and I was on the phone and did not hear the false "fall detected" alert. Next thing I know, the emt's were at my door yelling "are you ok?"! SO......Medical Guardian, tell people they NEED the lock box, or better just include it in the equipment! Also lower the price of your service to a competitive level! Then you would get a 5 star rating!


C
Carol C
Lexington, North Carolina
9/6/2017
Medical Guardian Medical Alerts review
I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.


J
jonathan@ja-jones.com
West Chester, Pennsylvania
10/4/2016
ADT Medical Alert review
It looks like the "Fine Print" section describes things a little differently from what I experienced with ADT. No Activation Fee, Month-to-Month Agreement - with better pricing if you are an existing ADT customer, and if you are in a position to pay quarterly or annually. They do have a "Forever Rate" price lock on their monitoring fee - which is great! No hidden costs. Wonderful people at the call center - very kind, compassionate and caring! I would choose ADT over any other brand, any day of the week!


R
Randi G
Morganville, New Jersey
2/29/2016
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


J
JAMES b
Dallas, Georgia
3/13/2015
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them