Compare ADT vs. GreatCall Medical Alerts

What’s the difference between ADT Medical Alert and GreatCall Medical Alert? See how our editors compare the two companies below.
Last Updated: May 18, 2018
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ADT Medical Alert
8.9 / 10 - Excellent
#6 in Medical Alerts
GreatCall Medical Alert
8.9 / 10 - Excellent
#7 in Medical Alerts
vs

Key Facts

  • Special pricing for AARP and USAA members
  • 24/7 monitoring - GPS location services - fall detection
  • Trusted by over 6,000,000
  • Unlimited range with 3G cellular option
  • Website doesn't show prices, just call for a quote!
  • 25% Off for Mother's Day
  • Fully-mobile, waterproof, single-unit w/GPS
  • Goes everywhere with you
  • No landline, no installation needed
  • Cellular coverage on most reliable network
  • Self-managed, US-based service and monitoring centers
  • Fastest agent response time, in any emergency situation
  • Automatic fall detection service available
  • Free shipping, no contract & no cancellation fees
  • A+ Rating with Better Business Bureau

OVERALL RATINGS

 ADTGreatCall
Equipment9/108/10
Monitoring10/1010/10
Contract & Price9/1010/10
Reputation8/108/10

Equipment Comparison

 ADTGreatCall
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Help Button Range
300 ft.
Base Station Backup Battery
30 hours

Key Features

 ADTGreatCall
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 ADTGreatCall
Cellular Provider Options
AT&T
Equipment Warranty
Lifetime Warranty
Product Replacement guarantee. GreatCall replaces devices when it is stolen, lost or broken.

Monitoring Differences

 ADTGreatCall
Monitoring Options
Professionally Monitored
Professionally Monitored
Monitoring Center Type
Owned
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch

Contract & Price Comparison

Starting Prices

 ADTGreatCall
Landline
$29.99
Cellular
$35.99
Mobile/GPS
$39.99
$19.99
Free Monitoring for Additional Person

Contract & Fees

 ADTGreatCall
Contract Required?
Yes
No
Minimum Contract Length
1 months
Activation/ Installation Fee
None

Reputation & Professional Certifications

ADT
vs
GreatCall

Additional Ratings

 ADTGreatCall
TrustPilot Rating
3.3 out of 10
BBB Rating
A+
A+
BBB Postive Reviews
10
3
BBB Neutral Reviews
4
3
BBB Negative Reviews
214
45
Date Collected
2017-08-17
2017-08-17

Disclaimers

Disclaimers


Contact & Additional Information

 ADTGreatCall
Homepage URL
Headquarters Address
1501 Yamato Rd, Boca Raton, FL, 33431
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
Mailing Address
1501 Yamato Rd, Boca Raton, FL, 33431
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
Year Founded
1890
2005

Final Verdict

ADT Medical Alert and GreatCall Medical Alert are very close in quality and have the same overall rating. That said, ADT scores better than GreatCall across: Equipment, Coverage, and Maintenance & Repairs. Whereas, GreatCall scores better on Monitoring, and Contract & Price. Both companies score similarly on Service Agreements, and Reputation.


Customer Comments & Reviews

E
EdwardJennings
Jacksonville, Florida
1/17/2018
GreatCall Medical Alert review
Had one week . Device stopped working. They are sending another one out. MAKE SURE YOU GET THE INS. ON IT FOR 3.OO MORE A MONTH WILL SEE HOW THIS NEW ONE WORKS.


F
Frances R
Mesa, Arizona
8/23/2017
GreatCall Medical Alert review
I have had the old version for a number of years and have used it once. Was so pleased with the response. I have stepped on it a couple of times by accident and still such a quick response. Was so excited to get the wearable as I was wearing the old one on my wrist and it was heavy and not very attractive but cannot stand the ones around your neck. I realize some folks do not have a smart phone so that may be their best option. And the cost if half the price per month. thanks for coming up with an alternative. Fances Rang Chenoweth.


J
jonathan@ja-jones.com
West Chester, Pennsylvania
10/4/2016
ADT Medical Alert review
It looks like the "Fine Print" section describes things a little differently from what I experienced with ADT. No Activation Fee, Month-to-Month Agreement - with better pricing if you are an existing ADT customer, and if you are in a position to pay quarterly or annually. They do have a "Forever Rate" price lock on their monitoring fee - which is great! No hidden costs. Wonderful people at the call center - very kind, compassionate and caring! I would choose ADT over any other brand, any day of the week!


Jean H
Richmond, Virginia
5/5/2016
GreatCall Medical Alert review
I've had a 'Great Call' device for going on years now. I must be a frequent caller - seems like I fall - getting off the toilet or getting in my wheelchair - at least once a month. Besides getting stuck in the mud while wheeling around my yard or walking my dog. When I call 911 myself (one of Great Call's options), there is always an argument on whether I live in the city or county. I'm in tears before they finally agree I'm in the city. When I use my Great Call people - THEY get it straight - and the 911 people show up where I am.! Since I do walk my dogs, I *must* have a device that works everywhere. (Sometimes I drive to a park before unloading the wheelchair and the dog.) I've been extremely pleased with Great Call's service.


R
Robert M
Lowell, Massachusetts
10/18/2015
GreatCall Medical Alert review
Got great call on advice of sister booker and cousin RN . Luv it.