MedjetAssist Medical Air Transport Review

#1 in Medical Air Transport


Why MedjetAssist is our Number 1 Choice

MedjetAssist is our top choice for air-medical transportation services because of their extensive partnership with air carriers offering air ambulance needs and coverage for their members, including those with pre-existing conditions. Members are eligible for transport for as little as 150 miles from their home and have the option of being transported to their home country hospital of choice. Members could be transferred to another hospital of their choice in their home country even if current facilities are considered adequate.

MedjetAssist is a company that provides air ambulance transportation services through its air carrier affiliates. The company does not own or operate any aircraft but only contracts air carriers for delivering air ambulance transportation needs to its members.  

Air Fleet

MedjetAssist currently partners with 250 private air ambulances in 50 locations across the world. This ensures prompt and quick access to any medical emergency. Minimum aircraft accommodations for one critical patient, up to 2 family members and medical personnel.

MedjetAssist requires all aircraft to be twin engine with a minimum of two certified pilots for each aircraft. All affiliates are also required to comply with MedjetAssist liability insurance policy, ensuring all patients recieve service regardless of air transportation costs.

Plan Details

No costs limits

Covers pre-existing conditions (up to age 75)

Transfer to a home hospital of your choice

Hospitalized more than 150 miles from home – minimum for transfers

No medical necessity – transfer to another hospital of their choice in their home country even when facilities are considered adequate.

Home country hospital of their choice – transport services to another home country hospital. Members could be flown to their home country to their hospital of choice even when adequate facilities are located in a foreign country.

No costs limits – no caps or limits. MedjetAssists covers domestic and international transportation costs period.

What’s included with MedjetAssist:

  • Worldwide air medical transport
  • Medical referrals
  • Medical monitoring/ consultation
  • Telephone interpretation
  • Emergency message relay
  • Legal referrals
  • Visa, passport and immunizations
  • Travel, health and safety precautions
  • Transfer of mortal remains


Medjet Horizon

Medjet Horizon brings you all the benefits of the Classic Medjet Membership plus more. It is a comprehensive travel protection program that lets members call for help sooner. Unlike standard membership programs, requesting for help does not require government-issued mandates.

Medjet Horizon is a global rescue travel protection program does not rely on hard triggers but one that places members in control of their personal safety and security.

Medjet Horizon Benefits

  • All medical benefits of Classic Medjet membership
  • Travel security and crisis response
  • Specialty hospital transfer
  • Personal travel advisories
  • Cash advance

Travel Security and Response Details

  • Political threat
  • Disappearance
  • Violent crime
  • Blackmail and extortion
  • Terrorism
  • Wrongful detention
  • Hijacking
  • Kidnap for ransom


Fine Print

There are certain limitations in areas covered particularly those with travel restrictions by the United States Department of State. Regular membership allows up to two medical transport per membership year except for repatriation transports involving multiple enrolled family members requiring simultaneous repatriation. Transport restrictions are imposed for individuals suspected of having or have been diagnosed with Biosafety Class Level 3 and above illnesses or diseases by the Center for Disease Control or the National Institutes of Health.

MedjetAssist Summary

MedjetAssist comes highly recommended because it offers the best coverage and does not place cost limits on its transport services. It even offers members the option of transferring to a hospital of their choice even when adequate facilities are available in their location. While other companies pose restrictions in terms of facilities to cut their transportation costs, MedjetAssist gives members the freedom to choose their hospital of choice. All in all, MedjetAssist trumps the competition by a good margin in terms of the services it offers.



Latest Reviews

Start your review for MedjetAssist Medical Air Transport
Norcross, Georgia
MedjetAssist Medical Air Transport review
On November 12 2016 I sent the following email to the MedjetAssist CEO: Dear Mr. Berger I am writing to inform you of my disappointment in the Medjet Assist service. I recently (on 11 /4 ) spent the night in a national health service clinic in Clifton, Union Island, SVG. The only medical facility on that island. The doctor had minimal equipment but had diagnosed me with pneumonia and CHF. Rather than come to my assistance because the runway was too short, the directions given by Medjet, as we understood them, were go somewhere else with a longer runway, check in to a hospital facility and call. In the morning we checked out of the clinic, picked up some medications at the local pharmacy and headed for Grenada, two days away by boat. That night (Sat 11/5, while asleep on the boat) my difibrillater shocked me. We got to Grenada the next day and tied the boat up. I called Medjet and was told I needed to be in patient in a hospital before you would come get us. Instead, I chose to change my commercial reservations and come home early. Of course, there were no reasonable ways to fly from Grenada to Atlanta that day or the next and we flew home on Tuesday. On Wednesday I saw both my cardiologist and my Internist. Yes, I did have pneumonia and CHF and my defibrillator did go off. Medjet didn’t do much for our ability to “Pack more peace of mind on your next trip” I received the following: Thank you for your e-mail. I am disappointed by your disappointment with MedjetAssist. John Gobbels, Medjet VP and COO who oversees the transport program, will respond in detail regarding your concerns early next week. We certainly hope you are feeling better and I also hope by Mr. Gobbels response you'll have a better understanding of our program. Best regards, Roy Berger President/CEO MedjetAssist On Novenber 19th I received the following letter: Medjet Assist November 15, 2016 www. medjet. com P.O. Box 43099 Birmingham, AL 35243 800.527.7478 205.595.6626 fax: 800.863.3538 fax: 205.595.6658 Mr. Leo A. Morehouse, Jr. 4711 Outer Bank Drive Peachtree Corners, GA 30092 Dear Mr. Morehouse, I am in receipt of your letter to Mr. Berger and would like to take a few moments to respond. First, it is my hope that you are feeling better and I am sorry that your trip was interrupted by an illness. 3075 Healthy Way <->n November 4, 2016 at approximately 11:00pm CDT, one of our transport coordinators spoke with your wife after receiving the medical assessment on your Birmingham, AL 35243 condition and making inquiry to the capability of our affiliate aircraft to complete operations on Union Island. Union Island has a runway that is 2,300 ft. and is not accessible by aircraft utilized to repatriate our members back to the Unites States. Medjet rules and regulations specify "that both the originating and receiving hospitals must be accessible to and from an airfield capable of accommodating MedjetAssist authorized aircraft". Due to this, medical transfer services were not available from Union Island. While I understand that you requested to be repatriated from the airport in Grenada after making port on November 6, 2016, the rules and regulations state that MedjetAssist medical transfer services are only available to members who are hospitalized as an inpatient. We are unfortunately unable to complete medical transfers for members who are not hospitalized. It is my hope that this letter and review of the membership rules and regulations answer some of your questions and concerns. Please let me know if I can be of any other assistance. I remain, John F. Gobbels Vice Presideny/COO

Lydia M
Hattiesburg, Mississippi
MedjetAssist Medical Air Transport review
Bought a 1 yr membership although never thought I'd need with USA travel as my main vacation spots. May 28 flew New Orleans/Orange County for daughter's wedding in Palm Springs. Have had many many trips to this area. 2 days later massive medical emergency. Hospital put me in Hospice, my Dr. In New Orleans told husband to get her home & they would save. MEDJET coordinated everything professionally & precisely. 3hrs 40 min after airlift in Palm Springs I was in MY hospital in New Orleans. Amazing company. All paperwork between hospitals/ambulances/Doctors coordinated quickly & precisely. They saved my life.