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HelloFresh Meal Delivery Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
30 Customer Comments & Reviews - see all comments
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HelloFresh plans, packages, and delivers wholesome ingredients to your door so you can just cook, eat, and enjoy. The company offers flexible subscriptions with no long-term commitment and lets home cooks choose from four general meal categories: Classic, Veggie, Family, and Low Calorie. Customers choose from a weekly-changing list of chef-curated menus.
 
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About HelloFresh

HelloFresh chefs curate 22 deliciously-balanced recipes for customers to choose from each week. Then, they deliver pre-measured ingredients to customers’ doorsteps so home cooks can whip up dinner in thirty minutes or less.

HelloFresh prides itself on creating meals that are delicious, perfectly portioned, and nutritionally well-balanced. Customers of all experience levels can enjoy the convenience of cooking quick and easy recipes without knowing any unusual or complicated techniques.

 HelloFresh offers four plans: Meat & Veggie, Veggie, Family, and Low-Calorie plans. Each plan provides simple recipes and farm-fresh ingredients for a week’s worth of meals. You can order a pre-selected group of meals for the week or swap in your favorite menus to get the flavors and foods you're craving most.

HelloFresh offers a convenient mobile app to make choosing menus and managing your subscription quick and easy. It's a pay-as-you-go service with no specific subscription length. You can skip as many weeks as you want, which is handy if you travel frequently.  

Meal Plan Options

Meat & Veggie Plan: Delicious twists on tried-and-true favorites

  • Serves 2, 3, or 4
  • Choice of 2, 3 or 4 chef-curated meals per week
  • Widest variety of meat, fish, and seasonal produce

Veggie Plan: Meatless Monday, every day

  • Serves 2, 3, or 4
  • 2, 3, or four chef-curated meals per week
  • Plenty of variety built around seasonal veggies

Family Plan: Popular dishes to please even the pickiest eaters

  • Serves 4
  • Choice of 2 or 3 meals per week
  • Kid-tested recipes the whole family can enjoy

Low Calorie Plan: Dietician-approved meals with about 650 calories each

  • Serves 2, 3, or 4 people
  • Choice of 2 or 3 meals per week
  • Great for people who need help watching their weight

 

How Much Does It Cost?

 

Meat & Veggies Plan

Veggie Plan

 Family Plan Low-Calorie Plans

Price per serving

2 meals/week for 2 people: $10.99

3 meals/week for 2 people: $8.99

 

3 meals/week for 4 people: $7.49

 

4 meals/week for 2 people: $9.99

3 meals/week for 2 people: $8.99

4 meals/week for 4 people: $7.49

2 meals/week for 2 people: $10.99

2 meals/week for 4 people: $8.99

3 meals/week for 4 people: $7.49

 

 

2 meals/week for 2 people: $10.99

2 meals/week for 4 people: $8.99

3 meals/week for 4 people: $7.49

4 meals/week for 4 people: $7.49

Total:

3 meals/week for 2 people: $53.94

 

3 meals/week for 4 people: $89.88

 

4 meals/week for 2 people: $79.92

3 meals/week for 2 people: $53.94

 

4 meals/week for 4 people: $119.84

 

2 meals/week for 2 people: $43.96

 

2 meals/week for 4 people: $71.92

 

3 meals/week for 4 people: $89.88

 

2 meals/week for 2 people: $43.96

2 meals/week for 4 people: $71.92

3 meals/week for 4 people: $89.88

4 meals/week for 4 people: $119.84

What’s Included in the Box?

  • All the pre-measured ingredients you need in handy kit bags for easy organization in the fridge
  • Simple recipe cards with pictures and tips from our expert chefs

Shipping and Delivery

Customers choose their delivery time online or through their mobile app. Customers are also allowed to skip a week or cancel any delivery if the HelloFresh team is notified five days prior to the scheduled delivery date.

Support Services

  • Telephone: 1-800-733-2414
  • Email: Hello@HelloFresh.com
  • Live chat on HelloFresh.com

Final Thoughts on HelloFresh

HelloFresh provides a variety of customization options and recipes to choose from. It’s a good option for busy home cooks and parents who would like to mix up their same-old, same-old meals. Use it to escape a recipe rut with something balanced and delicious, or just to save time during the week.

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30 Customer Comments & Reviews

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tclevenstine7
2/10/2023
Hellofresh requires a credit card or card to see meal plans. When I saw none of the products fit my dietary restrictions, I canceled and deactivated my account. This is where Hellofresh is shady. They charged my card without permission under the guise of “it’s within the 5 day window and cannot delete or refund.” Do they tell you that on the website, no. Do they offer a refund within two hours of their fraudulent charge, no. This website is set up to trap first time customers/victims with a purchase and there is no way back because it’s set up to be a guarantee for the company to get paid. Contacting customer service is a lost cause. All canned responses to any suggestions of a refund.... Read More

suelee9378
1/17/2023
I am very disappointed with HelloFresh. Horrendous experience with this company. Frequent issues with the delivery, including missing the main ingredient. When the main ingredient was missing from the delivery two weeks in a row, I canceled the service because of unreliability. The service is quite expensive for what you are getting, and it's not worth it if you can't count on it. You should look for another meal delivery service.

R
Richard C
2/28/2022
Be careful with the auto-renewal feature. I went into my account settings and cancelled every week that was listed as a weekly delivery. I didn't receive an email notification, an email asking if I wanted to change my menu preferences, a text or any other communication that would trigger the fact that I had a new order coming. What I did get is a text letting me know to expect a new delivery. Nice of them! Of course, it was an auto-payment as well and you don't have the option to cancel the order once the order has been "placed", whether you know it's been placed or not!

C
carolwest55
2/22/2022
The food is delicious and easy to make, hence 2 stars. But the App and website don’t work at all. So I’m unable to see my deliveries, choose recipes, change delivery dates, etc. I’ve sent electronic feedback, called customer service 3 times now and still the same problems. The customer service sucks! They said they would contact me and I heard nothing for 10 days and had to call again. And again. They’ve told me to remove cache, uninstall the App, then reinstall, use the website instead. I’ve done all that and it still won’t work. It’s time consuming dealing with their inadequate technology.

C
carrie l
2/16/2022
Never had such an awful experience after cancelling my account they continued to send me packages so I went as far as cancelling / putting a hold on my card! All of the sudden they show up at my door after being out of town for vacation to rotted food that they charged me for! I called again to tell them to stop and they said I had never cancelled it ... It's a nightmare dealing with them! I am a single mom who works 60 hours a week this was suppose to make my life easier I assure you that isn't the case.

kasiaandbogart
10/6/2021
By the way every plate is owned by hello fresh. Same boring recipes that come in a messier unorganized package—smaller recipe cards which is fine but not impressed

kasiaandbogart
10/5/2021
I’ve dealt with this company since a little before the pandemic started. I got it to help take responsibility off my shoulders: a single mom of three. It was helpful but not for the condition the food came in. I called the company and complained. They didn’t care. So finally I tried cancelling. No cancel button on the app OF COURSE! I kept skipping weeks trying to remind myself to call the company. I also tried using the free meal promotions and that was a gimmick too! Customer service, delivery service, the product itself has gone downhill. They must have got more customers because there is a big difference since the start of my hello fresh purchasing to now. I AM CALLING THE COMPANY... Read More

Anne W
9/8/2021
Great meals, selection and packaging. Unfortunately, the delivery service is the worst. 3 weeks in a row, my box didn't arrive. They suggested we change to another day, which we did, but it didn't help. it's not like I live in the boonies - in fact, it's a suburb of Dallas and my neighbor gets her box consistently.

L
Louis A
8/23/2021
FRAUD. they keep sending me 14 meals free but when you go on line you have to sign up and pay. THAT is not free. If I cant trust their own solicitation I CANNOT trust them otherwise. Poor way to do business.

G
GE
7/17/2021
Been using four weeks now. Overall food is good and portion size ends up more filling than it looks for wife and myself. My wife seems to be spending more time than suggested preparing. Delivery by courier service blows. Despite what some say you can pick a day but not a time. Not a big prob for us but handling is bad. I have a security camera and the boxes are thrown on my porch. I have been asked where i want the delivery put but they dont follow directions - that way they dont need to climb three steps. Delivery is a huge part of this service and it is done poorly. When complaining to customer service they apologize profusely and assure logistics will solve but it hasnt happened. I... Read More

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  • Easy-to-follow recipes with clear nutritional data
  • High-quality ingredients sourced straight from the farm
  • Meal kits sized to fit your fridge
  • Weekly delivery
  • Flexible subscriptions
  • No minimum subscription term
  • Choose from 22 chef-curated meals each week
  • Select Meat & Veggies, Veggie, Low-Calorie, or Family meal plans
  • Add extra dinners or lunches to your weekly order as needed
  • Add-on options include extra protein servings, sides and complements (bread, salad, and more), plus desserts and treats 
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