Tuft and Needle Mattress Review

Rating: 8.1 / 10 (Excellent)
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Tuft and Needle was founded in 2013 in Phoenix, Arizona, with the purpose of providing high-quality, well-crafted mattresses. All their products are designed and manufactured in the US, and since they’ve cut out the middleman, and sell their mattresses via the internet, they can price them fairly.

Size and Firmness

Tuft and Needle mattresses are fabricated out of their single firmness level proprietary polyfoam foam, which is unique to their company, providing support and relief with breathability.

Tuft and Needle mattresses are compatible with most bed frames, including slatted or adjustable ones, as well as box springs. They come in the following standard sizes:

Twin or Single

Twin XL

Three-Quarters

 

Full or Double

Queen

King

California King

Features

Tuft and Needle claim that their foam contours to the natural shape of the body, thereby relieving pain in the back, neck, and shoulders. In a marked step away from traditional foam mattresses, their products have two layers: the 7-inch support layer, followed by the 3-inch foam comfort layer. Where typical memory foam mattresses retain a considerable amount of heat, and latex foam offers support, Tuft and Needle’s Adaptive Foam is not only infused with a cooling gel and graphite for breathability, but also provides excellent pressure relief by molding itself to the body until it hits the support layer.

Purchase Details

Tuft and Needle mattresses are sold either via their own website or through Amazon, (each of which processes their own returns), cutting out the need for a middleman and therefore drastically reducing prices to just between $325-700. They are shipped compressed in two plastic bags, which the customer must cut through. The mattress then unfolds and inflates on its own. If customers are unsatisfied and choose to return the mattress, the company only requires them to present proof of its donation to a charitable or nonprofit organization, in order to process a full refund.

Tuft and Needle offers an excellent 100-night sleep trial for their mattresses, pouches and pillows.  Their mattresses have a ten-year warranty, which covers situations such as sagging, increased softness, or indentations of more than ¾ of an inch. While some body impressions are possible, they shouldn’t happen for 8-10 years of normal use. The warranty also covers defects in the cover, such as cracking or unraveled stitching. Warranties for other products, such as protectors, sheets, and frames, can vary between 2-12 years.

Customer Service and Reputation

Tuft and Needle’s dramatically low prices for comparable mattresses are unprecedented, and customers have taken notice. Though they don’t have a TrustPilot rating, they’re the number one mattress on Amazon, and they enjoy an A+ rating with the Better Business Bureau. Customers particularly mention the good support, customer service, and quick delivery. Additionally, Tuft and Needle’s returns are one of the most generous corporate policies we’ve encountered, demonstrating both their faith in their product and their commitment to the community.


Top Rated
Our Partner
9.5 / 10
  • Hybrid mattress that combines the best features of memory foam and spring mattresses
  • 100-night home trial
  • 10-year warranty
  • Made in the USA by Serta Simmons Bedding
  • Free 2 to 3-day shipping in the contiguous United States
  • White Glove delivery service offered at an additional cost