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Haven Life Insurance Review


Rating: 9.5 / 10 (Excellent)
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Founded in 2015, Haven Life offers term life insurance policies. Customers can enroll entirely online and be covered in as little as 20 minutes. Haven Life has a Trustpilot score of 9.3 and is backed and owned by MassMutual, which holds an A.M. Best rating of A++ (Superior).

How is Haven Life rated?

Breakdown

10/10
Financial Strength
10/10
Customer Experience
10/10
Policies
8/10
Flexibility

Overall Rating: 9.5 / 10 (Excellent)

Haven Life's sole focus is to provide reliable term life insurance policies without the hassle of medical examinations or waiting periods. Those who qualify can apply for a life insurance policy entirely online and receive an answer in minutes. Despite being a newcomer to the life insurance industry, Haven Life offers an innovative alternative to conventional life insurance and is backed and owned by MassMutual, which has received superior financial ratings by A.M. Best and other leading credit rating agencies. Overall, Haven Life delivers a convenient, flexible, and innovative product for anyone looking for a quicker and easier way to protect themselves and their loved ones.

Financial Strength

Key Details

Underwriter
MassMutual
Marketshare 2016
4.11%
Premiums Written 2016
$4,901,677,526
Standard & Poor's Financial Rating
AA+
Moody's Financial Rating
Aa2
AM Best Financial Rating
A++

Financial Strength - 9.8 / 10

Massachusetts Mutual Life Insurance Company, which underwrites all Haven Life term policies, boasts an excellent issuer credit rating and is deemed to have a strong capacity to meet its financial commitment and repay short-term debt. MassMutual currently holds an A.M. Best rating of A++ (superior), an S&P rating of AA+ (strong), and Moody's rating of Aa2 (high quality and very low risk).
*The above information reflects the financial strength of the underwriter of the Haven Life life insurance policies: MassMutual.

Reputation & Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
0.04
NAICS Total Complaints 2016
14
*The NAICS complaint ratio (in this case 0.04) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

J.D. Power 2016 Life Insurance Study

JD Power Overall Customer Satisfaction Score
3 out of 5 (About Average)
Annual Statement & Billing
4 out of 5 (Better Than Most)
Price
3 out of 5 (About Average)
Policy Offerings
3 out of 5 (About Average)
Interaction
4 out of 5 (Better Than Most)

Customer Ratings

Trust Pilot Rating
9.3 out of 10
BBB Rating
A+
Date Collected
2017-07-27

Customer Experience - 9.7 / 10

MassMutual scores 3 out of 5 under customer satisfaction according to 2016 JD Power reports and holds a Better Business Bureau rating of A+. Similarly, Haven Life has received excellent customer ratings on independent review sites such as Trustpilot.com, where they hold a 9.3 score. Customer feedback for Haven Life seems consistently good, with clients praising the ease, speed, and quality of their services.

Haven Life Policies

Haven Life offers customers the following life insurance policies: Term. Because we feel that Term Life insurance is a superior choice for most customers, we've focused our review on the Haven Life Term Life policy.

Term Life Insurance

Minimum Age
18
Maximum Age
65
Maximum Death Benefit
$1,000,000
Available Terms
10 year
15 year
20 year
30 year

Key Term Policy Features

  • Guaranteed Level Premiums
  • Guaranteed Renewability
  • Waiver of Premium
  • Accelerated Death Benefit

Policies - 9.5 / 10

Haven Life only provides term life insurance policies, yet they offer affordable, comprehensive coverages with no exams or waiting periods, simply apply online and get an answer in as little as 20 minutes. With policies issued and backed by MassMutual, Haven Life offers a product that is reliable and innovative. However, should customers desire the options associated with permanent insurance, i.e. savings and investment components, they will have to look elsewhere.

Flexibility & Available Riders

Flexibility - 8 / 10

Although Haven Life does not provide a broad range of products or optional riders, they do offer competitively priced plans customers can tailor to their individual needs. Haven Life's approach to life insurance is both quick and convenient, making their product all the more appealing for technologically proficient clients looking for the flexibility of an online application. Compared to other, more traditional companies, however, Haven does not offer the flexibility of policy rider options should the customer desire them.

Additional Company Information

Homepage URL
Company Phone
(855) 744-2836
Headquarters Address
60 Madison Ave Fl 7, New York, NY, 10010
Year Founded
2013

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Customer Comments & Reviews

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B
Brian
Commerce City, Colorado
2/16/2017
I am guessing they are asking people who have received coverage to respond on this site, there is no way the general public feels this positive about this company. I found them to be insulting and a complete waste of time. To be more specific, I was provided an initial quote online based on my current health, and referred to a physical exam. This process took nearly a month. The physical supported the information provided on my application, basically that I am a type 1 diabetic with an A1C below 7.0. For those familiar, this is exceptional control, yet this is the reason I was denied coverage, and is the exact information provided on my application.



Top Rated
Our Partner
9.5 / 10
  • Up to $1,000,000 in coverage
  • Affordable and competitive rates
  • Immediate coverage decision
  • Commission-free
  • Available to adults aged 18-65
  • Comprehensive price comparison tool
  • Entirely online and intuitive application process
  • High quality policy backed by MassMutual, an A++ A.M. Best rated insurer