Compare AFC Home Club vs. TotalProtect Home Warranties

What’s the difference between America's 1st Choice Home Club Warranty and TotalProtect Home Warranty? See how our editors compare the two companies below.
Last Updated: January 16, 2018
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AFC Home Club
9.4 / 10 - Excellent
#2 in Home Warranties
TotalProtect Home Warranty
8.6 / 10 - Excellent
no_rank
vs

Key Facts

  • Award winning service
  • Save 10% on any plan
  • Dedicated account managers
  • Choose your own service technicians
  • Longest work guarantee
  • Unlimited number of repairs
  • 30-day money back guarantee
  • 6-month guarantee on covered repairs
  • 24/7 support team
  • 3 home warranty plans to choose from
  • 40,000 pre-screened service technicians
  • Save $100 when you sign up by phone, choose a Combo Plan, and pay your annual premium at time of purchase (not valid in all states; call to see if you qualify)

OVERALL RATINGS

 AFC Home ClubTotalProtect
Coverage10/1010/10
Reputation10/108/10
Contract & Price9/109/10
Claims & Service10/108/10

Coverage

Key Facts

 AFC Home ClubTotalProtect
Plan Types
Combo Plan
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500
$1,000

Coverage Details

Covered Systems

AFC Home Club
vs
TotalProtect
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Smoke Detectors
  • Doorbells
  • Sump Pumps

Covered Appliances

AFC Home Club
vs
TotalProtect
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of AFC Home Club exclusions, check out https://afchomeclub.com/wp-content/uploads/2014/07/9600-P-2.pdf

Exclusions

For a full list of TotalProtect exclusions, check out
AFC Home Club
vs
TotalProtect
  • Pool/Spa

Contract & Price

Contract Details

 AFC Home ClubTotalProtect
Annual Premium
Starting at $395
Starting at $230
Home Inspection Required for Contract?
No
No
Online Quote/Application

Sample Contract

AFC Home Club provides a sample contract for potential customers on its website: https://afchomeclub.com/wp-content/uploads/2014/07/9600-P-2.pdf

Sample Contract

Cancellation Policy

The membership shall be non-cancelable by CRAST except for nonpayment of membership fees or diagnostic fees, when a customer threatens to harm or does harm a CRAST Agent, fraud or misrepresentation of facts by the client, or by agreement between company and client. There will be no refunds for memberships canceled due to non-payment. New members may cancel within the first 30 days of the order date for a full refund of the paid membership. After 30 days, the customer shall be entitled to a pro rata refund of the paid membership fee, less any claims paid or time used in membership by CRAST, and a $75.00 cancellation fee.
1. You may void this Agreement within 30 days of the coverage effective date for a full refund of the contract fees paid if no claim has been made. The right to void this Agreement as provided in this paragraph is not transferable. A ten percent penalty per month will be added to any refund required under this paragraph, including any accrued penalties, that is not paid or credited within 30 days after termination of this Agreement pursuant to this paragraph. 2. You may cancel this Agreement within 30 days of the coverage effective date if a claim has been made, or at any time thereafter, at which time you may be entitled to a refund of unearned contract fees paid based on the short rate schedule less a processing fee of twenty-five dollars ($25) and less the cost of any services performed pursuant to the Agreement, where permitted by law. If the refund calculation results in you owing us payment for services provided, we may bill you for the lesser of the net amount due to us or the unpaid annual term contract fee. We will bill or charge you any balance owed to us through the same mechanism as any previous installment billings, or we will direct bill you if such a mechanism is not available. 3. We may terminate this Agreement immediately, after any applicable notice provisions, for non-payment, fraud or material misrepresentation. If we terminate for fraud or material misrepresentation, this Agreement is void and we shall refund all paid contract fees if no claims have been made. If a claim has been made, we will follow normal cancellation procedures as outlined in this section.

Claims & Service

Claims

 AFC Home ClubTotalProtect
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days
30 days

Contractors & Service

 AFC Home ClubTotalProtect
Contractor Selection
Any Contractor
In-Network Only

Reputation Compared

Company Details

 AFC Home ClubTotalProtect
Year Founded
2009
1979
NHSCA Membership
BBB Rating
B
B
BBB Rating
31
BBB Neutral Reviews
0
BBB Negative Reviews
22
Date Collected
2017-07-26

Contact & Additional Information

 AFC Home ClubTotalProtect
Homepage URL
Company Phone
(866) 242-0629
(866) 607-9674
Headquarters Address
1337 Canton Rd STE B, Marietta, GA, 30066
1625 NW 136th Ave, Sunrise, FL, 33323
Mailing Address
1337 Canton Rd STE B, Marietta, GA, 30066
1625 NW 136th Ave, Sunrise, FL, 33323
Year Founded
2009
1979

Final Verdict

America's 1st Choice Home Club Warranty has a higher overall rating than TotalProtect Home Warranty. AFC Home Club scores better than TotalProtect across: Reputation, Contract & Price, Claims & Service, Contractor Network, and Customer Base. Both companies score similarly on Coverage.


Customer Comments & Reviews

S
Sydney A
Joliet, Illinois
1/10/2018
America's 1st Choice Home Club Warranty review
We are new customers of AFC. Our garbage disposal went out at Thanksgiving time. When we called, we were told they do not repair disposals but if we bought a new one ourselves and sent them a copy of the receipt, we would receive a reimbursement check. It is now January and we still have not received the check.


G
Gale M
Clarksdale, Mississippi
1/4/2018
America's 1st Choice Home Club Warranty review
The lady in customer service when I called to make a claim was very helpful a d responsive. The plumbing company , Multitasker, was also very responsive and seemed conscientious to get my problem solved.


Tom C
Saint Augustine, Florida
4/17/2017
TotalProtect Home Warranty review
they covered my Ac system paying for a new unit. It was not easy as I would have liked but they covered a 5k expense . The co pay for repairs was 85 so you were not fast to call on something you could fix yourself. When they were called they did respond and had great tech who did a good job. I would even say the tech were outstanding not trying to sell up service. etc...My only complaint was cost of coverage and the cost of co pay. after experience another service I got a idea of value.


M
Mark P
Decatur, Georgia
7/25/2016
America's 1st Choice Home Club Warranty review
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.


William M
Englishtown, New Jersey
7/16/2016
TotalProtect Home Warranty review
We had a refrigerator problem in our home in North Carolina, we live in New York but luckily our daughter lives around the corner. We went online to put in our claim and within minutes received a call back with a claim number and setup to GE repair through Sears. They came and fixed it on the days we needed and the time we wanted so she could be there and get to work on time. The whole process was so professional and devoid of problems that could have been an issue was handled smoothly. TotalProtect even called back to see if everything was repaired and if we needed any further assistance. We highly recommend this program to protect all your appliances worry free.


J
Jenny S
Peachtree City, Georgia
4/5/2016
America's 1st Choice Home Club Warranty review
I have read the reviews of this company and must say AFC is the best I have ever dealt with. I filed my claim request and within 2 hours the service had been set up. The man that came out was great and fixed my problem within a few minutes. Thanks AFC for being there when I needed you most.


Rae M
Alexandria, Virginia
3/23/2016
TotalProtect Home Warranty review
I've had pretty good experience with the company. I find that a lot of the companies in their database are very small and often not the best. One strong exception is a plumbing company I've used through Total Protect. They're excellent but I have to fight to get work assigned to them since the want to "rotate " among some losers in their database. I had a terrible experience regarding clothes dryer and finally gave up and bought a new dryer at my total expense. That is NOT the way this is supposed to work. I may change to AHS if things continue badly.