Compare AFC Home Club vs. American Home Shield Home Warranties

What’s the difference between America's 1st Choice Home Club Warranty and American Home Shield Home Warranty? See how our editors compare the two companies below.
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AFC Home Club
9.4 / 10 - Excellent
#2 in Home Warranties
Our Partner
American Home Shield
9.7 / 10 - Excellent
#1 in Home Warranties
Our Partner
vs

Key Facts

  • Award winning service
  • Save 10% on any plan
  • Dedicated account managers
  • Choose your own service technicians
  • Longest work guarantee
  • Unlimited number of repairs
  • Far and away the trusted industry leader
  • They have paid out over $3 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry

ConsumersAdvocate.org Ratings

9.4 / 10 - Excellent
10/10
Coverage
10/10
Reputation
9/10
Contract & Price
10/10
Claims & Service
9.7 / 10 - Excellent
10/10
Coverage
10/10
Reputation
10/10
Contract & Price
9/10
Claims & Service

Customer Reviews

 (71)
5.0 / 10 - Average
39%
5 stars
3%
4 stars
1%
3 stars
3%
2 stars
54%
1 stars
 (2240)
5.0 / 10 - Average
30%
5 stars
8%
4 stars
7%
3 stars
10%
2 stars
46%
1 stars

Final Verdict

American Home Shield Home Warranty has a higher overall rating than America's 1st Choice Home Club Warranty. American Home Shield scores better than AFC Home Club across: Coverage, Contract & Price, and Customer Base. However, AFC Home Club scores better on Claims & Service. Both companies score similarly on Reputation, and Contractor Network.


Latest Reviews

D
Daisy J
Los Angeles, California

9/22/2017
American Home Shield Home Warranty review
Have had great service from AHS for both homes. Highly recommend them to other homeowners.


M
Mark S
Minneapolis, Minnesota

9/22/2017
American Home Shield Home Warranty review
The service technicians were very knowledgeable and did a great job. The customer service of American home shield on the other hand mislead me on the replacement furnace that I was getting. They told me I was getting a carrier furnace and then put in some generic knock off of a carrier in which I was not happy about.


A
Abhay
Los Angeles, California

9/12/2017
America's 1st Choice Home Club Warranty review
America's First Choice Home Club had good reviews and they would let me use my own contractor, so I chose them over other providers. Dealing with their reps has been straight forward and I had no difficulties in submitting my claims with them. Also, the technicians who came out were capable people and I have no issues with their work.

AFC C  
Official Response

Responder of America's 1st Choice Home Club Warranty
Thank you, Abhay for your feed back. We appreciate your business with us and look forward in continuing to be at your service. Call us anytime, customer service is our highest priority!

M
Marilyn
Chantilly, Virginia

8/23/2017
America's 1st Choice Home Club Warranty review
I was looking for a new home warranty and AFC Home Club had recommendations in their website, so I got them. I have submitted a claim online and their website was very easy to use. It worked for me. I got a response in within 12 hours because I did it on a weekend. It was a hot water heater that went out, came back on, and then didn't work for a month. It is not an emergency. But if it is, I will call them. They answer on weekends but I'm not going to take advantage of that. So, it took a couple of days before I received a confirmation on who was coming out. The young man they sent out impressed me. He explained everything to me and walked me through the process. He stayed until it was certain that the problem will not be the same. I was also impressed with the turnaround time. It was a good experience which doesn't happen every time you have someone come out. It was very easy. One experience doesn't speak for everything but I'll give them a chance.

AFC C  
Official Response

Responder of America's 1st Choice Home Club Warranty
Marilyn, we are happy to hear that you have had such a great experience with us. We do our very best to get back to all of our homeowners as quickly and sufficiently as possible. Customer service is our highest priority, we are here for you anytime! Thank you for your business with us.

M
Mark P
Decatur, Georgia

7/25/2016
America's 1st Choice Home Club Warranty review
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.


J
Jenny S
Atlanta, Georgia

4/5/2016
America's 1st Choice Home Club Warranty review
I have read the reviews of this company and must say AFC is the best I have ever dealt with. I filed my claim request and within 2 hours the service had been set up. The man that came out was great and fixed my problem within a few minutes. Thanks AFC for being there when I needed you most.


E
Ersie R
Knoxville, Tennessee

2/29/2016
American Home Shield Home Warranty review
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.


N
Nahun H
Eatontown, New Jersey

2/18/2016
American Home Shield Home Warranty review
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .