Compare AFC Home Club vs. American Home Shield Home Warranties

What’s the difference between America's 1st Choice Home Club Warranty and American Home Shield Home Warranty? See how our editors compare the two companies below.
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Select 2 home warranties companies to compare
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AFC Home Club
9.2 / 10 - Excellent
#2 in Home Warranties
Our Partner
American Home Shield
9.3 / 10 - Excellent
#1 in Home Warranties
Our Partner
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Key Facts
  • Award winning service
  • Save 10% on any plan
  • Dedicated account managers
  • Choose your own service technicians
  • Longest work guarantee
  • Unlimited number of repairs
  • Far and away the trusted industry leader
  • They have paid out over $3 billion in claims
  • Available nationwide
  • 24/7 team assigns pre-screened contractors within 15 min (90% of the time)
  • Best reputation in home warranty industry
ConsumersAdvocate.org Ratings
9.2 / 10 - Excellent
10/10
Plan Value
9/10
Customer Experience
10/10
Contracts
9/10
Restrictions
10/10
Contractor Network
9/10
Customer Base
9.3 / 10 - Excellent
9/10
Plan Value
10/10
Customer Experience
8/10
Contracts
10/10
Restrictions
10/10
Contractor Network
10/10
Customer Base
Customer Reviews
 (41)
4.4 / 10 - Average
32%
5 stars
5%
4 stars
2%
3 stars
2%
2 stars
59%
1 stars
 (858)
4.8 / 10 - Average
33%
5 stars
3%
4 stars
4%
3 stars
10%
2 stars
51%
1 stars
Final Verdict

American Home Shield Home Warranty and America's 1st Choice Home Club Warranty are very close in quality and have the same overall rating. That said, American Home Shield scores better than AFC Home Club across: Customer Experience, Restrictions, and Customer Base. Whereas, AFC Home Club scores better on Plan Value, and Contracts. Both companies score similarly on Contractor Network.

Latest Reviews

Steve L
Mooresville, North Carolina
American Home Shield Home Warranty review
5/23/2017
I have called the representatives at American Home Shield twice in the last year. They were pleasant, well trained, and quick to get started to help us resolve our problems. They followed up to make sure that we got the contractor help we needed. The warranty covered everything we expected with no problems or hassles. We had an AC unit not working. Their contractor was outstanding. They repaired the unit quickly and took great care of our home during the repair. Our expense was the refrigerant, as described in the warranty. We then had a water leak from a faucet that stopped working properly. The faucet was one of two in our master bath. They paid to replace the bad faucet, and we paid the replace the other one so they would match. We are very happy with the warranty and will continue to keep our home protected with it.

AHS A  
Official Response

Company Rep of American Home Shield Home Warranty
Mr. Leahy, We're delighted to read your feedback about your service experience. Thank you for taking the time to share your positive experience. We aim to provide the perfect service for each customer.
Cynthia H
Chicago, Illinois
American Home Shield Home Warranty review
5/22/2017
I have been with AHS for many years. Sometimes I put in a service request, and never receive a call from the service people. I have found that they do not have enough service people for my area. One of the plumbers that came to my home was not licensed. This I discovered from the City of Chicago after they caused $30,000 worth of damage to my home. I put in a service request last Tuesday, and I am still waiting for the air conditioner person to come. Today is Monday of the following week. I don't know, but I think that's a long time to have to wait. It's looking like rain, so he probably won't service my unit today either. They don't follow-up on the calls to see if you have been taken care of. It could be a great warranty if they could straighten out the kinks i have mentioned. They are really funny about you getting your own service person and wanting to be reimbursed, but if they don't send anyone you are just left with nothing. They should go along with it if you haven't been taken care of in a 24 hour time period. Even if you tell them its an emergency, (e.g. I don't have any water), they still can't get quick service to you.

AHS A  
Official Response

Company Rep of American Home Shield Home Warranty
Hi Cynthia, I am sorry to hear about the issues that you have made us aware of regarding your services. This is certainly not the service that we pride ourselves on. I have located your information in our system and will reach out to you to begin the resolution process regarding this matter. Thanks
Gloria T
Seguin, Texas
America's 1st Choice Home Club Warranty review
5/17/2017
I have been with America's 1st Choice Home Club for a little bit over two years and so far have had 3 claims: two were for plumbing and one from a broken water pipe. It was really easy to make the claims, I called my own plumber and only paid my deductible and 4-6 weeks later I got my refund. I already signed for 3 more years! I HIGHLY recommend this Company. Thank you!

G
[email protected]
Wheeling, Illinois
America's 1st Choice Home Club Warranty review
2/5/2017
I had a problem with my microwave oven(Built in not free standing) and was first told not covered. When I called back to complain, they did send me a check which I thought was satisfactory (microwave was 13 years old but in great shape). I truly think they thought it was a free standing model. All in all, a little bit aggravating but they came thru. Gerald G. Glenview,Il

M
Mark P
Decatur, Georgia
America's 1st Choice Home Club Warranty review
7/25/2016
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.

J
Jenny S
Atlanta, Georgia
America's 1st Choice Home Club Warranty review
4/5/2016
I have read the reviews of this company and must say AFC is the best I have ever dealt with. I filed my claim request and within 2 hours the service had been set up. The man that came out was great and fixed my problem within a few minutes. Thanks AFC for being there when I needed you most.

E
Ersie R
Knoxville, Tennessee
American Home Shield Home Warranty review
2/29/2016
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.

N
Nahun H
Williamstown, New Jersey
American Home Shield Home Warranty review
2/19/2016
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .