Compare AFC Home Warranty vs. American Home Shield Home Warranties
What’s the difference between AFC Home Warranty and American Home Shield? See how our editors compare the two companies below.
Last Updated: April 23, 2024
vs
Key Facts
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
OVERALL RATINGS
| AFC Home Warranty | American Home Shield | |
|---|---|---|
| Transparency | 3.5/5 | 4.8/5 |
| Claims Processing | 3.5/5 | 4.8/5 |
| Coverage Options | 4.0/5 | 4.7/5 |
| Additional Benefits | 4.0/5 | 4.7/5 |
| Customer Experience | 4.5/5 | 4.7/5 |
AFC Home Warranty
vs
American Home Shield
AFC Home Warranty
vs
American Home Shield
AFC Home Warranty
vs
American Home Shield
Final Verdict
American Home Shield has a higher overall rating than AFC Home Warranty. American Home Shield scores better than AFC Home Warranty across: Reputation, Contractor Network, Contract & Price, Transparency, Claims Processing, Coverage Options, Additional Benefits, and Customer Experience.
Customer Comments & Reviews
American Home Shield review
We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.
American Home Shield review
I have had their coverage for almost 40 years. One item I noticed in my current contract is the refrigerator ice maker is no longer covered. When I read their standard contract for the 2022-23 year it shows it's covered. So my question is, why, as a customer for almost 40 years, was this exclusion made in my contract.
AFC Home Warranty review
Super easy to file a claim and even faster processing time. We filed a claim Monday night online and got a call Tuesday for confirmation. That same Tuesday someone was out to assess the repair. Our claim was denied due to it not being a covered item (Freon). Even though it was not covered it was great knowing within 24hrs so that we can get the fridge repaired. The last home warranty company we used would have been a minimum 2 weeks to get an answer because they are so slow and have a horrible process. I love AFC so far!
AFC Home Warranty review
Excellent Company! I love that I have the choice to select the person who does my repair or use a company recommended provider. The customer service representatives are polite and knowledgeable, the cost is appropriate, and responses are quick.
AFC Home Warranty review
I have had an AFC Home Club plan for 6 months now and have had to use their services 3 times already unfortunately. Once for my dishwasher, another for my AC and a third time for a bathtub/faucet issue. Every time I have put a request in they have been quick to respond, schedule a technician and handle the problem without much stress. I am so very glad I am covered with my home club plan and plan to renew year after year to keep my home protected.
AFC Home Warranty review
I have read the reviews of this company and must say AFC is the best I have ever dealt with. I filed my claim request and within 2 hours the service had been set up. The man that came out was great and fixed my problem within a few minutes. Thanks AFC for being there when I needed you most.
American Home Shield review
Our hot water heater leaked and the contractor responded quickly and repaired the problem. He also recommended the Dry Wall Service that we would need to dry the walls surrounding the water heater. We were pleased with the time it took to restore everything to normal. The contractors were very polite, efficient and punctual. They did a marvelous job of cleaning up when they were finished.
American Home Shield review
It was 20degres,was very cold my heather fan went out,I call Home shield,in 20min.i receive a call from a vendor in less of 2 Hrs.a Tech show up,he adjust the Fan to work until he pick up the new part,he return the next day first thing in the morning,and install the New a Fan,the Tech was very resourful,he was well,presented,left the area very clean on both times he work on my Unit.imwas very please,with the customer service,they understud my problem and act very fast,looking for a Contractor that was available .
