Total Home Protection Home Warranty Review


Rating: 8.2 / 10 (Excellent)
87 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?

Breakdown

8/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Unlimited
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Total Home Protection Reputation

Company Details

Year Founded
2016
NHSCA Membership
BBB Rating
B+
BBB Rating
0
BBB Neutral Reviews
1
BBB Negative Reviews
0

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Mailing Address
300 McGaw Drive, 2nd Floor, Edison, NJ, 08837
Year Founded
2016

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87 Customer Comments & Reviews

Loading Reviews ...
J
jordan d
Sacramento, California
5/26/2017
Angel was very personable and professional. He answered all my questions and is very loyal to his company. I am looking forward to my relationship with your company. Jordan Duncan


P
Penny
Addison, Illinois
5/24/2017
Mark did an outstanding job explaining all the details and will recommend Total Home Protection to friends


C
Cory
Dallas, Texas
5/24/2017
Marc Coleman explained the packages in less time than most, very effectively, and is not pushy. My previous warranty company was HWA. I just signed up through Marc for the 3 year Platinum with roof guard. Thank you, Cory


J
Jamie K
Wetumpka, Alabama
5/22/2017
If you think of dealing with this company think hard. Every time I dealt with them was bad. Days, weeks ,months, before anything was fixed. Companys they gave us to do the work were never any good.The techs would spend hours waiting on approvalls from T.P.. T.P. would talk them out of doing a job right. I waited 6 months for T.P. to get a part delivered. This company works hard in thier coverage aggrement not cover parts and service. My HVAC has never been fixed correctly by them or the companys they use.They told us the name brand they would replace it with and when it came it would be some off brand. You are totally at thier will. Be carefull. The last time I used I paid it all out of my... Read More


C
caroltorrez@hotmail.com
Charlotte, North Carolina
5/15/2017
I bought this policy because I am a single Mom, and I cannot fix most of the problems that happen in my house, I saw they have good reviews, not I wonder is this review are real! When I asked before buying they said will cover everything,is not true, is not is a lie! My first call was for my garage door, they said they just can’t fix rollers just the motor parts, no the roller, I passed,then I look for another company and fixed it for $60.00 dollars. My second call was my water heater broke and I they said that they only fix the component's of the water heater no the tank, this is a fraud company, I cancel my account and they charge me with, two months plus cancellation, Why I have... Read More


D
debbie
, Illinois
5/15/2017
Nick was AWESOME!


T
tim
Rancho Cordova, California
5/9/2017
Way cheaper than our existing plan,with First American. Do your homework.


M
mark i
Tarpon Springs, Florida
5/9/2017
Fulvio B. is a fine sales rep who did not hassle me as other firms do with weekly reminders of buying or renewing a policy. I have not been pleased with American Home Shield,one of the best known firms in this industry and am hopeful you folks will be a little more prompt and careful on whom you send to fix any potential problem.But,we shall see as of June 8 and yet,I have to say Fulvio has shown restraint and respect for what I asked about. Mark Isenberg in Tarpon Springs,Florida 727 940 4069


Cecilia R
New York, New York
5/8/2017
Tim was very helpful answering all my questions and following up when I asked him to call me back. He was not pushy but rather a smart deliverer of information.


A
Arden C
Miami, Florida
5/5/2017
Marc was very helpful and knowledgeable with the product.



Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day