Total Home Protection Home Warranty Review


Rating: 8.2 / 10 (Excellent)
87 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?

Breakdown

8/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Unlimited
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
Display Less
1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Total Home Protection Reputation

Company Details

Year Founded
2016
NHSCA Membership
BBB Rating
B+
BBB Rating
0
BBB Neutral Reviews
1
BBB Negative Reviews
0

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Mailing Address
300 McGaw Drive, 2nd Floor, Edison, NJ, 08837
Year Founded
2016

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87 Customer Comments & Reviews

Loading Reviews ...
Becky E
McAllen, Texas
6/19/2017
Allen did an excellent job explaining all the benefits of your program. He was very patient & answered all my questions in a professional manner. I am pleased with your service.


Sherry M
Sun City, California
6/19/2017
Marc Coleman is an excellent sales person. He explained all of our options and possible problems. We are very impressed with Marc and the company


O
omar
Jacksonville, Florida
6/15/2017
Tim was very courteos and provided me with clear information as well. I had a very bad experience with First American Home Buyers and Tim picked me up and got me covered. Thanks Tim for the detailed explanation of services and for your efforts to provide good service.


Bob A
Chicago, Illinois
6/9/2017
Allen Hall was great!!!!


T
Tony
La Mirada, California
6/8/2017
Really professional and know what customer needed. Think customer from all possible way to satisfy customer. Give him a big thumb up! Thanks, Marc!


C
Carlos B
Orlando, Florida
6/7/2017
excellent customer service


S
Scott M
Tampa, Florida
6/2/2017
Nick Parker was very courteous and extremely helpful in ensuring I got the best plan at an affordable rate. Thank you!


G
Garboone@yahoo.com
Washington, District of Columbia
5/31/2017
Stay away, far, far, far away from this company. 24/7/365 only applies to requesting service. Follow up only available Monday through Friday from 9:00 am to 7:00 pm. Requested AC service, after 100+ hours from initial request still not repaired.


J P
Palm Springs, California
5/30/2017
Knowledgeable, pleasant and can't beat the price for the coverage.


L
laxman
Las Vegas, Nevada
5/29/2017
good job and good price



Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day