Total Home Protection Home Warranty Review

Rating: 8.2 / 10 (Excellent)
87 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?


Contract & Price
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.


Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
Typical Systems Benefit Limit

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service


Maintenance Records Required for Service?
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Total Home Protection Reputation

Company Details

Year Founded
NHSCA Membership
BBB Rating
BBB Rating
BBB Neutral Reviews
BBB Negative Reviews

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Mailing Address
300 McGaw Drive, 2nd Floor, Edison, NJ, 08837
Year Founded

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87 Customer Comments & Reviews

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Washington, District of Columbia
I was looking for an appliance protection plan and saw that Total Home Protection offered the same quality home warranty packages at a lower price than other providers. So, I get the same peace of mind, plus the added savings:)

Vince S
Havre de Grace, Maryland
Marc Coleman was extremely helpful in explaining the home protection & saved me alot of money with the coverage I ended up getting.Very pleased-keep up the good work!

Ronnie H
, Texas
Marc Colman was very nice and pleasant to deal with I look forward to doing business with him. Thanks, Ron Hulsey

Barbara G
Lafayette, Louisiana
They are quick to take your money, but the first time I called re. my A/C they tried to tell me it was a plumbing issue and wouldn't cover it. I tried to explain that I had the plan that covered plumbing also. The person said he was the only one there and was getting ready to leave and couldn't help me even if it is an emergency no one could get out here until at least 5 days. I kind of lost it and told him I should cancel with them and hung up. This was on Friday night on Sunday I called back and was told that a claim would be opened and an email sent with info. and claim# on Monday I called back because I didn't get an email and was told they were sorry, but my policy was canceled.

Elizabeth M
Stephenville, Texas
Tim Harris is very professional, customer oriented. He answered all our questions, I would recommend him to my friends and family.

Jerry K
Zephyr Cove, Nevada
Alan was very informative and I felt he gave me all the information I asked for.

Edgewood, New Mexico
I called to inquire about new service. I currently have a home warranty company, but wanted to look at other options. Tim was very helpful and friendly.

Otto E
Hialeah, Florida
Your company was highly recomended by my sister in a long time customer of your organization. Your representative Mr. Tim Harris made an excellent presentation of your product and we were in business in no time . I hope it will continue that way. Thanks again Otto Espino

Flower Mound, Texas
Good Morning, To whom it may concern: I am sending in my review of your representative Angel Santiago.. I give him 5 stars.. The reason I'm writing my review is because the one I received by e-mail would not let me submit it.. So, I wanted you to know by letter how we felt about our experience.. The reason we decided to switch companies is because our old warranty company continued to raise the price of our old plan and we could no longer afford that plan.. We are retired seniors and on a fixed income and needed something that would fit our budget.. The reason I chose Total Home was because it was listed as one of the top ten warranty companies.. So, I proceeded to call.. I was... Read More

Sandra S
Lakeland, Florida
Great service for the price we got 6 year plan.

Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day