Total Home Protection Home Warranty Review


Rating: 8.2 / 10 (Excellent)
88 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.

How is Total Home Protection rated?

Breakdown

8/10
Coverage
8/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 8.2 / 10 (Excellent)

Total Home Protection is quite a new company within the home warranty landscape, having been founded in 2016. Though most of the terms and conditions of their policies are fairly standard, their remarkable flat rate service fee of $60 is exceptionally generous. They have very little customer feedback, due to the youth of the company, but their eminently customizable plans can make them an excellent choice. We recommend that potential customers thoroughly read their contract.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Unlimited
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage - 8.2 / 10

Total Home Protection offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their comprehensive plans can therefore be expanded to suit every homeowner's needs. Coverage is guaranteed regardless of age, make, or model.

What does Total Home Protection cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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1 More

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $499
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 8.2 / 10

Total Home Protection's annual premium is slightly on the high side, beginning at $499, for a contract whose minimum length is 13 months. However, they don't require a home inspection in order to instate coverage, and they do have a 30-day cancellation policy in place.

Sample Contract

Total Home Protection provides a sample contract for potential customers on its website: Total Home Protection Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
0 days

Claims & Service - 8.2 / 10

Total Home Protection's flat rate $60 service fee is exceptional within the home warranty business, which tend to work on a scale. Maintenance records are required for service, and contractors must be chosen from their in-house network, as is generally standard within the industry.

Total Home Protection Reputation

Company Details

Year Founded
2016
NHSCA Membership
BBB Rating
B+
BBB Rating
0
BBB Neutral Reviews
1
BBB Negative Reviews
0

Reputation - 8.2 / 10

Total Home Protection is not certified by the NHSCA, and there are very little customer-based reviews available online, perhaps due to the fact that they are a very new company, founded in 2016. They do, however, have a Better Business Bureau rating of B+, based on 1 neutral review.

Contact & Additional Information

Homepage URL
Company Phone
(800) 545-0402
Headquarters Address
325 Chestnut St #800, Philadelphia, PA, 19106
Mailing Address
300 McGaw Drive, 2nd Floor, Edison, NJ, 08837
Year Founded
2016

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88 Customer Comments & Reviews

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P
Pawel
Austin, Texas
7/18/2017
I was previously a client of AmericanHomeShield (AHS). Used them for a full year andwhile I was happy with their coverage and customer service, their rates incl. service fees were becoming too high. I called TotalHomeProtection to see what they could offer. I had pleasure chatting with Marc C. who blew me away with a final offer. Marc listened to my needs and found the right coverage for my situation (which at the time was 2 buildings on a single property). Not only his offer was at a fraction of AHC renewal but also my service fees are half of what AHC was charing me.


Gloria N
Harmony, North Carolina
7/12/2017
Just signed up for this home warranty. Got the platinum plan. Sales representative was very nice and informative.


C
cherry
Atlanta, Georgia
7/11/2017
Mr. Coleman was excellent in explaining the Home warranty and telling of all it covered to me and my husband. we were very pleased how he patiently answered all questions we had. Thank you Mr. Coleman!


J
James
Spotsylvania, Virginia
7/11/2017
The representative I spoke with was very professional, courteous and responsive to my needs for protection.


D
Dale M
Colorado Springs, Colorado
7/10/2017
Very helpful, especially with the military and senior benefits.


L
Lisa
Henderson, North Carolina
7/10/2017
The rep that contacted me was professional, courtesy, and very polite. He totally like changed my mind about the services. It is so refreshing to speak with someone that is kind, knowledgeable, and understanding. He addressed all my concerns. Thanks


A
Alex S
Mililani Town, Hawaii
7/7/2017
I contacted 5 of the top Home Warranty companies in the nation, when I spoke with the THP rep. Angel Santiago, he was very helpful, knowledgeable and personable. I checked with our regional BBB agency and they were rated 4.8. That also gave me the confidence to choose THP. Alex in Hawaii


Ken H
Columbia, Maryland
7/7/2017
STAY AWAY!! Extremely Poor Customer service! Everyone tells you how sorry they are as if they are reading from a script, but no one can help you. The HVAC Contractor they sent couldn't get his schedule together. He provided them with information that was not verified by the other FOUR contractors that I have since had look at my system When I asked for a second opinion, I was told they didn't offer that, I have called several times to find out exactly why my claim was denied, I get a different answer each time, which of course always begins with "sorry!" When I explained that I needed to have this situation expedited due to health issues, of course they don't have a process for that, but I... Read More


T
trish
Marksville, Louisiana
7/7/2017
The customer service rep Marc Coleman was very thorough and explained everything well. He explained all the different plans and services and feel as though I was able to make a very informed decision about the plan that I chose.


I
Ivan K
The Villages, Florida
7/7/2017
Better coverage /price comparing to the competition. Competent , friendly service personnel. Good previous experience



Our Partner
8.2 / 10
  • 24/7 Claims Service
  • Pre-Screened and Licensed Local Technicians
  • Coverage regardless of make, model or age
  • Monthly and Annual Plans
  • No claim limits
  • 1 Month Free With Purchase Of Any Single Payment Plan
  • Plans For As Low As $1 Per Day