Total Home Protection Home Warranty Review
86 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.
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86 Customer Comments & Reviews
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Left my other warranty company due to the ratings I saw for this one, HOWEVER, TRULY UPSETTING. My refrigerator went out at the beginning of August, not cooling. I called them and they got me a repair person who came out four times replacing the same part three time and getting no fix to finally calling them letting them know that the problem still exits and he's unable to fix it. They gave me another tech, who came out, wanted to replace the same piece the 1st repairman replaced and the cord, however, he never called them to tell them what he wanted to do. So they told me that they would schedule a 3rd person. Well that person called them saying they don't work on my type of... Read More
Called to get a quote and the guy was super pushy and super rude! They gave me the lowest quote but I still will not go with them. I hope that you guys train your workers better in the future. Let them know that if it wasn’t for customers like us they would not have jobs. I would give you a zero star if I could. Don’t waste your time with them
I am writing this while I am waiting on line for total home protect so far it has been 10 minutes. They took $47.95 out of my account. I can't have a contract with them. I have discovered that a deduduction is made and a phone number is printed on my bank listing it is because it is questionable. The fact they are keeping me on hold tells me they are crooks. I have been on hold now for 13 minutes. I am hanging up now and will call my bank and the better business bureau.
Great service pleasant surprise they fixed my a/c right away I waited less then 5 hrs for a tech response and he came right away thanks totalhome shield keep up the good work
I had a problem with my hot water heater. I called them and in less than 7 minutes they had my claim activated and the next morning the repair man I gave him my $60 co pay he went in the basement took a look at the problem and said he would have to call up to get authorization for the parts that are needed and would come back....2 hours later he came back ...I was surprised that he was so quick I thought it would be a day or so....he made the repair in under 3 hours and cleaned up and threw out all the old parts....Im very happy about the way everything went ,I have to admit I was a little nervous about home warranties but this one really works!! Thanks Total Home Protection!!!
I live in Las Vegas it was a 100 degrees my AC unit broke I called in they sent tech out and it needed to be replaced they got me a unit and installed in within 48 hours... the sales team is very helpful and informative as well. GREAT COMPANY
I have a Platinum plan with Total Home Protection. They were very prompt in getting me a Tech to fix my fridge when it was broken. All I had to do was pay my service call fee and they took care of everything else! The customer service, Claims and Techs were all really nice and I am very happy I chose them as my Home Warranty Company! Ryan Del Ray Beach, Florida
This company is a joke, I called in a claim for my washer and at first they denied my claim saying it was preexisting, I ask the person how could this be when it just happened. Finally they got that straight and sent it over to the repair company(which I had to contact) and the person came out and said it is your motor and that he would sent the findings over to Total Home. After a few days of not hearing from anyone I called Total Home and they said the repair person needed to send the findings over and placed me on hold, after about 5 minutes they came back to tell me they would call me back in an hour, I waited for 2 hours and decided to call them back and at that time they told me... Read More
I live in Navada county, and Total Home Protection does not have any real professional service repair people that are willing to work for them. That's one reason I would not recommend this company. We are still waiting for a reimbursement check from them. Several month now and they said the check in the mail.
month 1 into a 5 year policy and the first claim was denied