Total Home Protection Home Warranty Review
88 Customer Comments & Reviews - see all comments
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Total Home Protection is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee.
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88 Customer Comments & Reviews
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Do not use this company. The salesman talks them up highly, however we found that when you file a claim the response by claims representatives is totally different. Also if you do decide to enter into a contract with them, they make you wait 30 days before you can file a claim,. So make sure you don't file a claim if something breaks on the day that your contract starts because they won't honor it. Wait about 60 days and then good luck!
Total Home Protection is the worst service stay away from this company. They do not cover a lot of general things like small leaks or toilet repairs. I found out the hard way paid for service that was horrible and still had problems. I was better off buying a new appliance then what I paid for the monthly fees and the services. You also have to sign yearly contract if you are unhappy with your service and had service calls they want to you pay that balance before they let you out of your contract. Total scam you may as well pay for the services your self. In addition, the customer service is the worst I spoke to a Nic Parker and he was completely rude and not allowing me to voice... Read More
First they advertise 24/7 protection and on the week-ends you get an answering service. Our heat went out and the service did not even submit the claim. I had to call back on Monday. We then had the contractor out they hired and we were without heat for 10 days due to them. They were out twice. First on a Friday night where they could not get out heat going and then they charged us to come back on Saturday with more parts. On Saturday the contractors could not get our heat going. We live in Indiana and the temperatures were below zero at the time. We spent over $200 on electrical heaters to keep our home somewhat heated to 55 degrees for 10 days. We called out our own... Read More
Guys I left another Home Warranty to go this company for lower deductible...Think about it before you do this. There is no emergency service calls. I called Friday at 3pm to tell them my furnace blowing cold air, and temps will be in 20's tonight. They said check email? Saturday we call get answering service, who is selling services, and taking new claims ONLY. We asked for a supervisor, she go the supervisor who are 3rd party. They had no one to call, I said the contract says dispatch can call a tech if emergency, WHICH IS SAYS! They said they have no idea, they just a 3rd party WTF. What if pipes freeze tonight and bursts? They did not know if it would be covered... I hate to... Read More
some of the above information here is not right, My policy has a limit on certain systems and applicances of $500 not $1500 (described as typical above. . Unfortunately for some types of repeairs that is not adequate.
Timothy was very kind and helpful. He knew the steps to help wth the plan I needed thank you
Good deals not pushy, salesperson helpful
Stay away from total home protection home warranty. This company is not reliable. I had a claim for drainage leaking in the bathroom but, they make up story saisd that the pipe was install improperly and rejected my claim. I have town house and inside was original build by the contractor. I believed total home protection people is lie. I asked them to send me the picture and reports but, they didn't. I hired license plumbing to check it. He said the pipe is normal installation. If you want to buy home insurance from this company, I hope you should re- considerate or you will regret. I highly do not recommend. Thanks for attention.
Henry Sullivan helped us with the policy. He was very open, knowledgeable, and answered all our questions. Waiting to hear from him on a few questions/ clarifications. Overall, the experience was good--hoping the service would be equally good, when we need to use the protection policy. Time will tell.
Jesse Rogan was our representative and he was phenomenal! Answered all of our questions and concerns, very knowledgeable!