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ServicePlus Home Warranty Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
445 Customer Comments & Reviews - see all comments
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Founded in 2016, ServicePlus is a home warranty company dedicated to providing comprehensive home warranty plans for a multitude of budgets. They have two different plans, with optional add-ons for fully customizable coverage. Plans for multi-unit homes are available. Coverage can be transferred to new homeowners easily in case of a move, with no additional fee. ServicePlus is located in Edison, New Jersey.
 
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How is ServicePlus rated?

Breakdown

4.5/5
Transparency
4.5/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

ServicePlus is unusual for having two pre-packaged plans that each cover a mix of systems and appliances. Optional coverage outside the standard plans is available for a wide range of home features. The company's Platinum plan stands out for covering two heating and air condition systems, which can be helpful for homeowners of duplexes or homes where there are more than one type of heating system, e.g. baseboards in the kitchen and forced hot air elsewhere. At a flat rate service fee of $75 per service call, the company falls in line with other warranty companies when it comes to deductibles. Customers can file claims 24/7 by telephone or online through the company's portal. ServicePlus publishes a sample contract online and a thorough explanation of what is covered under its two plans. We recommend that potential customers thoroughly read their contract to understand coverage limits, policies on pre-existing problems with covered items, and other important issues.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Term
Term Benefit Limit
$3,000
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.5 / 5

ServicePlus offers two types of plans: Gold and Platinum. Both of these have a series of optional add-ons, such as pools, spas, central vacuum, limited roof leaks, and septic systems, to name a few. Their pre-packaged plans can therefore be expanded to suit every homeowner's needs. No home inspection is required to purchase a policy. Appliance and system coverage is guaranteed regardless of age, make, or model. However, maintenance records are required for service and the company has a pre-existing condition policy which is unusual in the industry and may limit coverage.

What does ServicePlus cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump
  • Furnace

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $569
Minimum Contract Length
13 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

For a single-family home in a small midwestern city, ServicePlus' Gold Plan premium is $569. The company's Platinum plan for the same home runs $649. An annual contract is required for both plans and premiums must be paid on an annual basis. ServicePlus does not require a home inspection. Coverage starts 30 days after you sign your contract. The company has a 30-day cancellation policy in place.

Sample Contract

ServicePlus provides a sample contract for potential customers on its website: ServicePlus Sample Contract

Cancellation Policy

You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you.

Claims & Service

Claims

Service Fee
Flat rate, $75 per service call.
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.5 / 5

Even though appliance and system repairs are often unexpected, ServicePlus' flat rate $75 service fee makes budgeting for home repairs a little bit easier. Some home warranty companies work use a scale to price service calls. We appreciate the predictability the company's service fee structure provides. ServicePlus makes filing claims easy. You can call the company 24/7 or file your claim online using the company's claims portal.

ServicePlus Reputation

Company Details

Year Founded
2016
NHSCA Membership
TrustPilot Rating
1.7 out of 5
BBB Rating
C+
Date Collected
2021-06-25

Reputation - 4 / 5

ServicePlus has a C+ rating from the Better Business Bureau. Customer reviews are mixed, with some consumers expressing satisfaction with the service they've received and other distraught over denied claims and unsatisfactory contractor assignments. The company earns just 1.7 out of 5 stars on Trustpilot.

Contact & Additional Information

Homepage URL
https://www.serviceplus.com/
Company Phone
(800) 545-0402
Headquarters Address
518 Old Post Road, Suite 7 #315, Edison, NJ, 08817
Year Founded
2016

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445 Customer Comments & Reviews

Loading Reviews ...
Wayne K
1/27/2024
THIS PLACE IS THE WORST I TALKED TO ABOUT 5 PEOPLE ABOUT MY PROBLEM, ALL PROMISED TO HELP ME, BUT THEY NEVER DID. I TRIED GET HOLD OF THE PERSON THAT SIGNED ME UP, HE WON'T ANSWER HIS PHONE OR EMAIL, I LEARNED MY LESSON ALWAYS READ UP ON A COMPANY BEFORE YOU JOIN. THEY SAID 24 TO 48 HOURS, WHAT A LAUGH. THEN THEY TELL YOU CERTAIN THINGS ARE NOT COVERED. IF I COULD GIVE THEM MINUS-5 STARS I WOULD. I WISH THERE WAS A WAY ALL US PEOPLE THAT GOT RIPPED OFF, CAN GET TOGETHER AND BRING THEM TO COURT FOR REFUNDS, I DON'T KNOW HOW THEY GET ANY WITH IT. THE CONTRACTER SAID HE NEVER GETS PAID FROM THIS COMPANY. THE ONLY REASON I GAVE THEM 1 STAR, IS BECAUSE YOU CAN'T THEM LESS. I'D RATHER GIVE THEM... Read More

kimgillie14
12/27/2023
Buyer beware! This company is a ripoff and will now honor your claim. I was denied for my heating claim I had a HVAC repairmen come and look at the system he stated " The system is not working due to normal wear and tear". This repair company Service Plus denied claim due to maintainance..The repairman also stated that they tried to get him to say that something on my part was wrong for the claim to be denied. PLEASE DO NOT use this company they will take your money every month but when you need them they are no where to be found!

revsafields02
12/2/2023
Asked for a refund that I've yet to receive. I give them a 1star because I can't go any lower. Sharon Fields

revsafields02
12/2/2023
Asked for a refund that I've yet to receive. I give them a 1star because I can't go any lower. Sharon Fields

vanessasubs01
10/24/2023
If you want nothing but issues sign up with Service Plus. If you do decide to sign up with this company do extensive research. If I could rate it a zero I would.

cs.ankur
9/12/2023
Zero star, it's the worst company for Home Warranty. I had tried many but with Service Plus you will not get anything fixed. they will just find ways not to repair or replace your appliance and reps blame the consumer after charging the service fee and not sending anyone. my AC/HVAC outer unit broke and they simply told me that is not covered without sending anyone to physically look at just based on the earlier visit. and for Microwave after waiting for 5 weeks they told me that they cannot repair it and offered $100 which I still have to receive it waiting for almost 2 months now. Zero customer service and most unprofessional company. do not fall into the trap.. even it cost little move... Read More

T
TeeCee
9/6/2023
Horrible choice on my part. Even when they did follow process.. their choice of contractors were sub par.. several of them I had to call only to find out that they no longer work with this warranty company because they don't pay the contractors. Emergency reimbursement process is not Home Warranty Friendly...

Beverly W
8/23/2023
Stay away from Service Plus Hoem Warranty. To bad I couldn't give them less than one star. Terrible company.

blackmacjon
8/7/2023
bad customer service Ryan he says he makes all final decisions and not interested in helping just reading policy not to mention his attitude

autumnl803
7/21/2023
I’m highly dissatisfied with Service Plus Warranty. In JANUARY I called regarding my washer not working, they sent someone out who stated he needed a part. Weeks went by nothing. I called they stated the part isn’t made anymore and they could send me a check for $200. A washer cost far more than $200. JUNE 16th (6 months later they sent the $200 check out via mail). Today it is JULY 21st (7 months after first inquiry) I have not received a check. I can wait 90 days for the check to cancel and they resend one or pay $35 for them to write a new check. I pay them monthly and paid my $75 service fee and they can’t do their job as a home warranty company and ensure I have a working washer for... Read More

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  • Appliance-only, systems-only, or combination plans available
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