Secure Home Warranty Review


Rating: 7.9 / 10 (Very good)
131 Customer Reviews - see all reviews
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How is Secure rated?
8/10
Plan Value
8/10
Customer Experience
9/10
Contracts
8/10
Restrictions
7/10
Contractor Network
8/10
Customer Base

Overview

Secure Home is a home warranty service that offers flexible home warranty options for homeowners, realtors and contractors. The company provides coverage for a variety of home structures and systems. It does not discriminate based on a home's age. Secure Home maintains a vast network of professional contractors to help homeowners with support services 24 hours a day.

 

Coverage

 

Covered Items

Elite Plan

Core Plan

Appliance Plan

Plumbing stoppage

Yes

 

 

Clothes washer

Yes

 

Yes

Heating system

Yes

Yes

 

Water heater

Yes

Yes

 

Garbage disposal

Yes

 

Yes

Plumbing system

Yes

Yes

 

Refrigerator

Yes

 

Yes

Stove/ oven

Yes

 

Yes

Microwave oven (built-in)

Yes

 

Yes

Cooktop

Yes

 

Yes

Dishwasher

Yes

 

Yes

Clothes dryer

Yes

 

Yes

Ductwork

Yes

Yes

 

Garage door opener

Yes

 

 

A/C, Cooling

Yes

Yes

 

Electrical system

Yes

Yes

 

Ceiling fans

Yes

 

 

 

Optional Coverage

  • Pool
  • Central vacuum
  • Sump pump
  • Roof leak
  • Lawn sprinkler system
  • Ice maker (in-refrigerator)
  • Additional AC unit (each)
  • Additional water heater (each)
  • Spa
  • Second refrigerator
  • Well pump
  • Standalone freezer
  • Septic system
  • Lighting fixtures/ plumbing fixtures
  • Additional heat/ furnace (each)

 

Fine Print

  • Secure Home Call Service Fee ($50)
  • Warranty coverage starts on the “Effective Date”
  • Cancel anytime
  • Covered systems and appliances must be in appropriate working order.

 

Final Thoughts

Secure Home Warranty protects you against costly appliance and home system repairs by offering extensive coverage for these items. Homeowners searching for appliance or system only coverage could take advantage of its Core or Appliance plans. Optional coverage is also available if you want specialized protection for additional appliances or home systems.  A good choice for bargain hunters searching for comprehensive home warranty protection.  

 

 

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Latest Reviews

7.07
Based on customer reviews
131 Reviews
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Shamly N
San Diego, California
3/24/2017
This company has been a total scam. They do claim in their website that they will cover all appliances in the home warranty. But once you pay them they will send a fine print which says literally nothing is covered. I had couple of claims recently (One for Air conditioner and another recent one for water heater) and both were blindly rejected by saying some loopholes from their fine print. They never cover any of your appliances, and all they do is take your money for the policy payment. It has been horrible customer service and even to get a contractor for fixing an issue it takes weeks and multiple calls to them. Stay away from them and go for some reputable companies like American Home... Read More

Terry R
, California
3/22/2017
Don't use them, they are terrible. I have an emergency repair on my A/C--it was 110 degrees outside. They said go ahead and do the repair and they would pay me back. They called and told me they decided to NOT pay me back and used some way out reason they would not pay. DO NOT USE THEM, THEY ARE A SCAM!!!!!!!!!!!

Jamison T
3/21/2017
This review is about my first claim with SHW! I wasn't really sure how their process worked so I was happy to find out that they know how to tend to each customers frustrations that come with home repairs. The rep I spoke to listened and acted which showed in the short response and dispatch time. The servicer who arrived at my home repaired the water heater in 2 hours in the evening. It was good to have that slot available after work as well

Muriel L
3/21/2017
Impressed with the last service call I had with Secures team. I've been with them for half a and this is my second claim. My spouse and I had to repair our plumbing stoppage and had it done a day after we filed the claim, this claim was especially good because we were covered on the whole job eventhough we thought it would have been more

Burt f
3/21/2017
Four days ago 3/21 I had my electrical go out in my home. I called right away to see if my plan would allow for an immediate repair. Turned out that it did and I was serviced the same day with an electrician who was reliably quick and explanatory. The breaker box was the issue which was resolved with a new part. It was nice to have such convenience with Secure Home

Carol D
3/21/2017
Thanks for fixing my oven! And the range on top of the unit was also acting up so the technician had to do maintenance on the whole system. I was pleased with the service and the open scheduling for making a repair

A
Aikiro H
Billings, Montana
3/16/2017
Over a week back we had to fix the system that makes our ventilation run. It was covered under the policy that we had, and we had a young contractor who knew exactly what part to fix. Without having to spend more time and money to diagnose. He didn't need a new part and was on his way after ~1 hour

J
Justine L
3/9/2017
Really super service! Thanks for dispatching someone for repair of my central heating, very quickly too. Will refer to colleagues!

A
Andre C
3/9/2017
My wife and I had a wonderful claim with secure. They were very helpful when we had to fix our refridgerator motor which was not cooling anything in the fridge. It was nice having such an accomodating service

E
Earl H
3/9/2017
I first called this company to make my first claim to request for repair on my roof which had a minor leak. The whole process was as so: detailed and fairly quick. I had a repair the same day of my request and was put through a simple dispatch follow up. The roof was fixed without the contractor having to return which was very easy for me

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