Secure Home Warranty Review


Rating: 7.8 / 10 (Very good)
77 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Secure rated?
8/10
Plan Value
8/10
Customer Experience
8/10
Contracts
8/10
Restrictions
7/10
Contractor Network
8/10
Customer Base

Overview

Secure Home is a home warranty service that offers flexible home warranty options for homeowners, realtors and contractors. The company provides coverage for a variety of home structures and systems. It does not discriminate based on a home's age. Secure Home maintains a vast network of professional contractors to help homeowners with support services 24 hours a day.

 

Coverage

 

Covered Items

Elite Plan

Core Plan

Appliance Plan

Plumbing stoppage

Yes

 

 

Clothes washer

Yes

 

Yes

Heating system

Yes

Yes

 

Water heater

Yes

Yes

 

Garbage disposal

Yes

 

Yes

Plumbing system

Yes

Yes

 

Refrigerator

Yes

 

Yes

Stove/ oven

Yes

 

Yes

Microwave oven (built-in)

Yes

 

Yes

Cooktop

Yes

 

Yes

Dishwasher

Yes

 

Yes

Clothes dryer

Yes

 

Yes

Ductwork

Yes

Yes

 

Garage door opener

Yes

 

 

A/C, Cooling

Yes

Yes

 

Electrical system

Yes

Yes

 

Ceiling fans

Yes

 

 

 

Optional Coverage

  • Pool
  • Central vacuum
  • Sump pump
  • Roof leak
  • Lawn sprinkler system
  • Ice maker (in-refrigerator)
  • Additional AC unit (each)
  • Additional water heater (each)
  • Spa
  • Second refrigerator
  • Well pump
  • Standalone freezer
  • Septic system
  • Lighting fixtures/ plumbing fixtures
  • Additional heat/ furnace (each)

 

Fine Print

  • Secure Home Call Service Fee ($50)
  • Warranty coverage starts on the “Effective Date”
  • Cancel anytime
  • Covered systems and appliances must be in appropriate working order.

 

Final Thoughts

Secure Home Warranty protects you against costly appliance and home system repairs by offering extensive coverage for these items. Homeowners searching for appliance or system only coverage could take advantage of its Core or Appliance plans. Optional coverage is also available if you want specialized protection for additional appliances or home systems.  A good choice for bargain hunters searching for comprehensive home warranty protection.  

 

 

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Latest Reviews

6.58
Based on customer reviews
77 Reviews
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S
Sheryl Truffaut
Bismarck, North Dakota
1/20/2017
Yesterday I had my roommate see what was happening in our insinkerator garbage disposal unit and we found that the part was jammed and broken. It was good we had this warranty company because we didn't even have to go through our landlord it was direct repair

W
walid
1/10/2017
They offer good deals to sign up for a reason. i hated every minute of dealing with this insurance company: My washer went bad, so they assigned a shoddy contractor to fix it. The contractor replaced an actuator which did not fix the problem. then the contractor cam to replace another part which did not fix it. Then i got tired of waiting 2 weeks for them to fix this washer, so Secure Home told me to purchase another washer. They said they would not cover the price of my original washer which was over $500, the policy limit for such an appliance. I purchased a washer for $450. However, they were willing to cover only $250. They said they had to deduct cost of the contractor from my $500.... Read More

G
George trachtman
1/9/2017
When I needed them to repair heater they insisted on 3 years of maintenance records. Do not use them !!!!

M
Mark
Cypress, California
1/3/2017
Secure Home Warranty is not a reputable company. Before you buy their product they will promise you golden mountains. Don't trust them. Read their fine print because they will not cover 100%. If you have an expensive repair FORGET IT. We had a problem with our A/C unit at the end of July. They did not have a technician to do the diagnoses and repair and told us to find a local technician to take care of the problem. We did find a technician who diagnosed the problem and replaced the compressor for $1870. We went through turmoil when we sent our bill for reimbursement. They offered to pay us as little as they can, even after we presented 3 years of maintenance records on our A/C unit. We... Read More

K
Kareem Gimbel
Indianapolis, Indiana
12/27/2016
I live in Indiana and managed properties in the state, what shocked me about Secure was that they were willing to work with all of my properties regardless of the different tenants that rent out. The claims work as follows: my tenant calls Secure if they come across any problems in the house/unit if it's a big repair then Secure reaches out to me to see what the best option is. But for small claims like a faucet fix or a microwave fix I don have to get involved and am covered which saves me a lot of time. We have great understanding and plan to continue this good relationship with Secure

C
Charise Arata
Wilmington, Delaware
12/27/2016
Okay so the way I found out about this servie was from a sale they had around presidents day and I booked an elite plan with extra coverage on pool and a few other apps. I made my husband call in recently to see if we could get our annoying ceiling fan to work and the claim turned out great!! The entire thing took one day and we didnt have to call up the technician ourselves or any of that

G
gerald pegues
Troy, Michigan
12/27/2016
Very good customer service and good people on the phone. They didn't put me on hold for hours or days. I called for both the refrigerator coolant motor and my heating system. On the two claims it was a pleasant repair and good on the time of arrival as well

V
Val Mitski
Rutland, Vermont
12/27/2016
We had the worst plumbing crisis too close to holiday season and it was a life saver that Secure was able to respond so quickly. I decided I will be renewing my two year this coming february, I've tried the other companies and secure is most accomodating so far

L
Liz Henton
Baltimore, Maryland
12/26/2016
I was on the fence with many different providers for a while before choosing Secure Home as my home warranty. I ended up sticking with Secure because they have overall convenience and are reliable. I'm not so great with computers either so its good for me to speak to someone over the phone like I did recently when I arranged for my cooking range to be fixed. The woman I spoke to set up the repair for the following business day and was definitely helpful

K
Karin Areheart
Lombard, Illinois
12/26/2016
It was about 3 weeks back when I had to phone in to Secure Home's claim appeal line in order to place a request for a repair on my electric garage door rig. I was quickly put in touch with the handyman company and was sent some help. Basically to sum up the technician corrected it and made sure it was working properly

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