HomeGuard HomeWarranty Review
5 Customer Reviews - see all reviews
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HomeGuard, Inc. is a California-based company that provides home warranty services for both homeowners and real estate professionals. The company offers a broad range of plans and prices and provides quality customer service both online and over the phone. HomeGuard guarantees customer satisfaction for every repair carried out by their reliable, pre-screened sub-contractors.
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This company is terrible. I called about my A/C not working. They sent their repair man out to fix it. 1 week later it goes out again, and again they sent their repair man to fix it. 3 weeks later it goes out again only this time it's leaking water all over my brand new carpet!!!! I called them to tell them the problem. They said they would get ahold of their repair man and call back to set up an appointment. 3 days no call and my carpet is getting more and more soaked!!!! And we have no working A/C. My contract is up in Oct and I'll definitely be taking my business to a different company.
this home warranty company is fantastic. quick and efficient service. people that are complaining need to know what they are buying and what's covered. most complaints seem to wants something fixed that was either not working at close of escrow or was not covered under the policy that they purchased. this company has really been great for me.
This outfit is a waste of money. The escrow company (Homestead Escrow) used in our last property transaction took out a home warranty policy, with HomeGuard, to cover unforeseen problems. Out of two clearly stated areas, they have denied any responsibility. In other words, they cover nothing. I was forced to select, at least, 1/2 star to have this posted.
I had a great experience with this company. My client purchased their home and it required tenting for termite treatment. The gas had to be turned off. The Gas Company then has to turn it back on. Unfortunately the Gas Company now "Red tags" a majority of all inspections so that a HVAC contractor assumes the liability of any repairs minor or major. All Home Warranty companies will not cover any red tagged equipment. Home Guard does will for $25! I contacted Danielle Nelson and she made it happen. It was a minor repair and everyone is extremely happy! Thank you Danielle!
Waste of money. Do not purchase it. While it does cover a vast majority of repairs, you have to use their contractors or contact them before any repair is done. Which is counter productive in an emergency. We recently had to repair a garage spring. We couldn't wait for them to come out as we needed to get in and out of the garage. Found out after the fact that they don't reimburse for repairs. I would hate to think what would happen if the sump pump was failing or another serious issue.
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