Compare Frontpoint vs. Vivint Home Security

What’s the difference between Frontpoint Home Security and Vivint Home Security? See how our editors compare the two companies below.
Last Updated: December 15, 2017
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Frontpoint Home Security
9.8 / 10 - Excellent
#1 in Home Security
Vivint Home Security
8.5 / 10 - Excellent
#4 in Home Security
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Key Facts

  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • GE wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, professional installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

OVERALL RATINGS

 FrontpointVivint
Equipment10/1010/10
Monitoring10/109/10
Reputation9/109/10
Contract & Price10/107/10
Technology Integration10/1010/10

Home Security Basics

 FrontpointVivint
Installation
Self-Install (DIY)
Professional
Equipment Manufacturer
GE
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Sensor & Device Comparison

Intrusion Protection

Frontpoint
vs
Vivint
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

Frontpoint
vs
Vivint
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

Frontpoint
vs
Vivint
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

Frontpoint
vs
Vivint
  • Panic Button
  • Medical Alert
  • Panic Button
  • Medical Alert

How do their monitoring services compare?

 FrontpointVivint
Monitoring Options
Professional Monitoring
Professional Monitoring
Monitoring Technology
Cellular
Cellular
Broadband
Number of Monitoring Centers
1
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Pricing & Cost Comparison

 FrontpointVivint
Starting Price
$35.00
$39.99
Max Price
$50.00
$49.99
Number of Available Packages
3
2
Installation/ Activation Fee
$0.00
$0.00
Equipment Starting Cost
$99.00
$549.99
Contract Required
Minimum Contract Length
12 months
0 months
Cancellation Policy
30-Day 100% Risk free trial
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
3 years
Lifetime

What technology integrations are available?

Compatibility

 FrontpointVivint
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

Frontpoint
vs
Vivint
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

Frontpoint
vs
Vivint
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

How do their reputations compare?

 FrontpointVivint
Trust Pilot Rating
9.7 out of 10
7.1 out of 10
BBB Rating
A+
C
Number of BBB Positive Reviews
152
194
Number of BBB Neutral Reviews
6
28
Number of BBB Negative Reviews
12
485
Date Collected
2017-08-17
2017-08-17
Year Founded
2007
1999

Certifications & Associations

Frontpoint
vs
Vivint
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

 FrontpointVivint
Homepage URL
Company Phone
(855) 705-5071
(855) 562-0243
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
4931 N 300 W, Provo, UT, 84604
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
4931 N 300 W, Provo, UT, 84604

Final Verdict

Frontpoint Home Security has a higher overall rating than Vivint Home Security. Frontpoint scores better than Vivint across: Monitoring, Contract & Price, and Technology Integration. Both companies score similarly on Equipment, Customer Service and Reviews, and Reputation.


Customer Comments & Reviews

Elizabeth Z
Warner Robins, Georgia
12/15/2017
Frontpoint Home Security review
I searched the WEB for the most highly recommended Home Alarm System and Frontpoint was the choice. I was immediately contacted and chose a system that would work for me. The system arrived a few days later and I installed it my (72 year old) self. I contacted the company to activate the system and we resolved some issues and I was thoroughly instructed as to the use and we went live. This was painless and easy. I now feel secure day and night. For a widow living alone in the countryside, this is a must!


M
Mike W
, North Carolina
12/6/2017
Frontpoint Home Security review
Frontpoint has the most professional customer service representatives I have ever dealt with. They always go above and beyond your expectations to provide a great experience. System installation was simple and our family is completely happy with the secure feeling Frontpoint provides.


K
kimberlybrooks@hotmail.com
Cibolo, Texas
10/3/2017
Vivint Home Security review
So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not long winded but beware...if you need technical support, 4 out of 5 times you are going to connect to someone who doesn't know what the heck they're doing and should probably be working in the mail room not technical support. All that to say, I have to have another tech come out because of the four out of five that did not know what they were doing. One of them disconnected my system from the company's router and connected it to my router, so now I cannot view my front door like I have been able too. Everything else is working as it should. All said, It's really up to your needs. I like the service. I like being able to answer my doorbell while I'm at work. I like the fact that they run on wireless and cellular (the main panel works on a cellular network) so if someone cuts my wifi connection and tries to break in...BAM busted lol. Be critical when dealing with the top 5. Chances are they are practically equal in services, prices and equipment.


Mildred P
Mount Sterling, Kentucky
7/27/2017
Vivint Home Security review
i really love vivint, a couple of times my boyfriend was cooking foor on stove on high, arlarm with off, i heard fire trucks start up before i could call and say everything was ok, i love how quick their response is. i feel so safe


B
Bob S
Orlando, Florida
5/26/2015
Vivint Home Security review
AMAZING!!! Love the service, love the system, love everything!


H
Harold c
Boardman, Oregon
4/27/2015
Vivint Home Security review
keep up the good work


G
gc
Darien, Connecticut
2/11/2015
Frontpoint Home Security review
Amazing!


H
h d
Diamond Bar, California
2/9/2015
Frontpoint Home Security review
good job