Compare ADT vs. Vivint Home Security

What’s the difference between ADT Monitored Home Security and Vivint Home Security? See how our editors compare the two companies below.
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ADT
8.5 / 10 - Excellent
#4 in Home Security
Our Partner
Vivint Home Security
8.5 / 10 - Excellent
#3 in Home Security
Our Partner
vs
Key Facts
  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Home Automation Available + mobile app to stay connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 650+ credit score
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, free installation, $0 activation
  • Rated 4.5 stars on The App Store
  • The #1 smart home services provider in the U.S.
  • Easy online quotes
ConsumersAdvocate.org Ratings
8.5 / 10 - Excellent
9/10
Coverage
9/10
Monitoring Services
6/10
Alerts
8/10
Equipment
9/10
Monitoring Technology
10/10
Installation
10/10
Customer Service
8/10
Contract Terms
5/10
Cost
8/10
Reviews
8.5 / 10 - Excellent
10/10
Coverage
10/10
Monitoring Services
9/10
Alerts
10/10
Equipment
10/10
Monitoring Technology
10/10
Installation
9/10
Customer Service
7/10
Contract Terms
4/10
Cost
8/10
Reviews
Customer Reviews
 (54)
3.6 / 10 - Poor
15%
5 stars
7%
4 stars
7%
3 stars
7%
2 stars
63%
1 stars
 (49)
3.2 / 10 - Poor
14%
5 stars
4%
4 stars
0%
3 stars
14%
2 stars
67%
1 stars
Final Verdict

Vivint Home Security and ADT Monitored Home Security are very close in quality and have the same overall rating. That said, Vivint scores better than ADT across: Coverage, Monitoring Services, Alerts, Equipment, and Monitoring Technology. Whereas, ADT scores better on Customer Service, Contract Terms, and Cost. Both companies score similarly on Installation, and Reviews.

Latest Reviews

E
Enrique
2/23/2017
Very good service

J
JAMES LUNN
Concord, North Carolina
2/20/2017
I was asked by my sister-in- law to recommend a security system for her new home. I told her ADT SECURITY. I AM A LONG TIME MEMBER OF ADT and had Great Service.When i look for a service, i not only read the reviews the services, i look for the history as well. How long have they been in business?ADT SECURITY WAS FOUNDED IN 1874.I checked the BBB,i found a BBB A+ RATING. I am not naive,there are going to be certain people that complain for number of reasons.WHAT ABOUT THE MILLIONS THAT ARE HAPPY WITH ADT SECURITY SERVICE.THEY ARE SILENT BECAUSE THEY ARE HAPPY……I SUGGEST THAT YOU REMEMBER,ONE HUNDRED PEOPLE LETTING THERE VOICES BE HEARED MAKES MORE NOISE THAN THOUSANDS THAT REMAIN SILENT…..JAMES, IN CONCORD,N.C.28027

M
Mike L
Marysville, Washington
1/31/2017
Don't know what's wrong with those who trash Vivint. I've had the system for several months now and couldn't be more pleased. By nature I am an extremely picky, technical minded, individual. I looked at other systems before deciding on Vivint. Different prices but when you peel the onion, if you want a lower price be prepared to get minimally acceptable equipment for the basic installation and pay more (often a lot more) up front if you want better. When all the payments for their service are added up over the time of my commitment, the total cost is approximately the same as what some have to pay for the installation alone from one of the "Big, Well Known, Companies" if you want their top line system. If one takes that into account then the actual monthly monitoring cost is lower than a cheapie DIY installed system. I have unwittingly triggered the alarm when I let out the dog to do his business at 4 AM. Even when silencing the alarm by entering my code, within seconds someone was in contact with me via the control panel to make sure it was truly a false alarm. Follow-up messages were sent to my smartphone and e-mail as well. From the initial call, appointment, on time technician, and response to my absent minded false alarms, I couldn't ask for more. I can access my in home and doorbell cameras from anywhere my smartphone receives a signal. When someone approaches my front door (like a delivery person) I get notified. When the doorbell is rung, I get notified. I can speak to and hear back from anyone at my front porch, even if I'm miles away. Solicitors don't know I'm not there and leave when I tell them "I'm not interested". On the doorbell camera, it actually looks like a normal doorbell switch, not like some of the other units that shout "Camera, Camera". Look beyond the monthly charge. You are getting a lot more than just monitoring for that price. Top end equipment, quality Customer Service, and friendly people as well. Like I said in my opening, I am by nature a fussy creature but Vivint has yet to give me anything to complain about. No, I have not been solicited to write this review or received any incentive. I have been retired for many years from a job totally unrelated to the alarm business. I just wanted to put my opinion out there for those who might have been scared by all the "One Star" ratings. They make me wonder if they're even talking about the same company.

P
Paul
1/10/2017
I got the system about a year and a half ago and have had no issues. The back-up battery has come in handy several times when i had power issues at home. The camera's in my home are great and mobile app works well. I've had several family and friends also use the system and love it.

B
Bob Saget
, Florida
5/26/2015
AMAZING!!! Love the service, love the system, love everything!

H
Harold c
Boardman, Oregon
4/27/2015
keep up the good work

C
Cheri M
Des Moines, Iowa
R
Regina N
Austell, Georgia
1/25/2015
I RECOMMEND IT TO EVERYONE, GOOD CUSTOMER SERVICE AND EFFECTIVE RESPONSE. SAVED MY MUM LIFE SO I RECOMMEND IT