Compare ADT Monitoring vs. Vivint Home Security

What’s the difference between ADT Monitored Home Security and Vivint Home Security? See how our editors compare the two companies below.
Last Updated: January 16, 2018
Disclosure: We receive advertising revenue from some partners. 
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ADT Monitoring
8.6 / 10 - Excellent
#2 in Home Security
Vivint Home Security
8.5 / 10 - Excellent
#4 in Home Security
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Key Facts

  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 600+ credit score
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, professional installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

OVERALL RATINGS

 ADT MonitoringVivint
Equipment9/1010/10
Monitoring10/109/10
Reputation10/109/10
Contract & Price8/107/10
Technology Integration8/1010/10

Home Security Basics

 ADT MonitoringVivint
Installation
Professional
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Sensor & Device Comparison

Intrusion Protection

ADT Monitoring
vs
Vivint
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

ADT Monitoring
vs
Vivint
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

ADT Monitoring
vs
Vivint
  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

ADT Monitoring
vs
Vivint
  • Panic Button
  • Panic Button
  • Medical Alert

How do their monitoring services compare?

 ADT MonitoringVivint
Monitoring Options
Professional Monitoring
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Cellular
Broadband
Number of Monitoring Centers
6
1
Monitoring Center Type
Owned
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Pricing & Cost Comparison

 ADT MonitoringVivint
Starting Price
$36.99
$39.99
Max Price
$58.99
$49.99
Number of Available Packages
4
2
Installation Fee
$99.00
Equipment Starting Cost
$0.00
$549.99
Contract Required
Minimum Contract Length
36 months
0 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
90 Days Limited Warranty
Lifetime

What technology integrations are available?

Mobile Access & Alerts

ADT Monitoring
vs
Vivint
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
ADT Monitoring
vs
Vivint
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

How do their reputations compare?

 ADT MonitoringVivint
Trust Pilot Rating
3.3 out of 10
7.1 out of 10
BBB Rating
A+
C
Number of BBB Positive Reviews
10
194
Number of BBB Neutral Reviews
4
28
Number of BBB Negative Reviews
214
485
Date Collected
2017-08-17
2017-08-17
Year Founded
1890
1999

Certifications & Associations

ADT Monitoring
vs
Vivint
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

 ADT MonitoringVivint
Company Phone
(800) 229-8305
(855) 562-0243
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
4931 N 300 W, Provo, UT, 84604
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486
4931 N 300 W, Provo, UT, 84604

Final Verdict

ADT Monitored Home Security and Vivint Home Security are very close in quality and have the same overall rating. That said, ADT Monitoring scores better than Vivint across: Monitoring, Reputation, and Contract & Price. Whereas, Vivint scores better on Equipment, Customer Service and Reviews, and Technology Integration.


Customer Comments & Reviews

S
STEVE
Albuquerque, New Mexico
12/22/2017
Vivint Home Security review
LOVE THERE PRODUCT UP TO DATE


K
kimberlybrooks@hotmail.com
Cibolo, Texas
10/3/2017
Vivint Home Security review
So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not long winded but beware...if you need technical support, 4 out of 5 times you are going to connect to someone who doesn't know what the heck they're doing and should probably be working in the mail room not technical support. All that to say, I have to have another tech come out because of the four out of five that did not know what they were doing. One of them disconnected my system from the company's router and connected it to my router, so now I cannot view my front door like I have been able too. Everything else is working as it should. All said, It's really up to your needs. I like the service. I like being able to answer my doorbell while I'm at work. I like the fact that they run on wireless and cellular (the main panel works on a cellular network) so if someone cuts my wifi connection and tries to break in...BAM busted lol. Be critical when dealing with the top 5. Chances are they are practically equal in services, prices and equipment.


J
john
Hastings, Nebraska
3/14/2017
ADT Monitored Home Security review
Very helpful in advising what we need it and what we wanted.


E
Enrique
2/22/2017
ADT Monitored Home Security review
Very good service


B
Bob S
Orlando, Florida
5/26/2015
Vivint Home Security review
AMAZING!!! Love the service, love the system, love everything!


H
Harold c
Boardman, Oregon
4/27/2015
Vivint Home Security review
keep up the good work


C
Cheri M
Des Moines, Iowa
2/3/2015
ADT Monitored Home Security review
Love it!


R
Regina N
Austell, Georgia
1/25/2015
ADT Monitored Home Security review
I RECOMMEND IT TO EVERYONE, GOOD CUSTOMER SERVICE AND EFFECTIVE RESPONSE. SAVED MY MUM LIFE SO I RECOMMEND IT