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Compare ADT Monitoring vs. Vivint Home Security

What’s the difference between ADT Monitored Home Security and Vivint Home Security? See how our editors compare the two companies below.
Last Updated: November 20, 2017
Disclosure: We receive advertising revenue from some partners.
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ADT Monitoring
8.6 / 10 - Excellent
#2 in Home Security
Vivint Home Security
8.5 / 10 - Excellent
#4 in Home Security
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Key Facts

  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 600+ credit score
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, free installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

ConsumersAdvocate.org Ratings

8.6 / 10 - Excellent
9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration
8.5 / 10 - Excellent
10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Customer Reviews

 (77)
3.0 / 10 - Poor
12%
5 stars
5%
4 stars
6%
3 stars
6%
2 stars
68%
1 stars
 (72)
3.4 / 10 - Poor
19%
5 stars
1%
4 stars
0%
3 stars
11%
2 stars
64%
1 stars

Final Verdict

ADT Monitored Home Security and Vivint Home Security are very close in quality and have the same overall rating. That said, ADT Monitoring scores better than Vivint across: Monitoring, Reputation, and Contract & Price. Whereas, Vivint scores better on Equipment, Customer Service and Reviews, and Technology Integration.


Latest Reviews

K
kimberlybrooks@hotmail.com
Schertz, Texas
10/3/2017
Vivint Home Security review
So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not long winded but beware...if you need technical support, 4 out of 5 times you are going to connect to someone who doesn't know what the heck they're doing and should probably be working in the mail room not technical support. All that to say, I have to have another tech come out because of the four out of five that did not know what they were doing. One of them disconnected my system from the company's router and connected it to my router, so now I cannot view my front door like I have been able too. Everything else is working as it should. All said, It's really up to your needs. I like the service. I like being able to answer my doorbell while I'm at work. I like the fact that they run on wireless and cellular (the main panel works on a cellular network) so if someone cuts my wifi connection and tries to break in...BAM busted lol. Be critical when dealing with the top 5. Chances are they are practically equal in services, prices and equipment.


Mildred P
Danville, Kentucky
7/27/2017
Vivint Home Security review
i really love vivint, a couple of times my boyfriend was cooking foor on stove on high, arlarm with off, i heard fire trucks start up before i could call and say everything was ok, i love how quick their response is. i feel so safe


J
john
Hastings, Nebraska
3/14/2017
ADT Monitored Home Security review
Very helpful in advising what we need it and what we wanted.


E
Enrique
Chicago, Illinois
2/22/2017
ADT Monitored Home Security review
Very good service


B
Bob S
Riverview, Florida
5/26/2015
Vivint Home Security review
AMAZING!!! Love the service, love the system, love everything!


H
Harold c
Boardman, Oregon
4/27/2015
Vivint Home Security review
keep up the good work


C
Cheri M
Des Moines, Iowa
2/3/2015
ADT Monitored Home Security review
Love it!


R
Regina N
Austell, Georgia
1/25/2015
ADT Monitored Home Security review
I RECOMMEND IT TO EVERYONE, GOOD CUSTOMER SERVICE AND EFFECTIVE RESPONSE. SAVED MY MUM LIFE SO I RECOMMEND IT