Vivint Home Security Review
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119 Customer Comments & Reviews - see all comments
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Founded in 2002, Vivint is a smart home technology provider that offers home security and safety, home automation and energy management solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be controlled remotely via mobile app. Vivint is headquartered in Provost, Utah.
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119 Customer Comments & Reviews
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I have been very pleased with Vivint. Equipment works great and if I do have an issue just call and it is usually resolved very quickly. Video footage is very clear from their cameras. Pricey but worth it. You get what you pay for.
Vivint is an absolute nightmare!!! They tied us into a 5 year contract to begin with and in the last 5 years the equipment has become completely useless. The cameras don't record activity, the door bell doesn't even ring until the person has already left... The alarm will sound even when the system is disarmed,,, I don't believe the system is even being monitored anymore, even though we are paying more than 30.00 a month for monitoring.. This company is a joke,,, when you call for service, you better be prepared to spend 2 hours on the phone because you are now working for Vivint, they apparently don't have service technicians that actually come out to your house and fix your... Read More
Vivint us an absolute nightmare to work with. In 5 years we had already 3 new panels because they didn’t operate well. Thermostat was not connecting well so I had to purchase different ones. Any time you call for service you will be on the phone with them for 2 hours! Worst customer service ever!!! I finally gave up with them.
THIS COMPANY IS A SHAM! Sorry to yell but it’s true. They look pretty but underneath it is all garbage. For example, my dog triggered a false alarm due to a faulty motion sensor. The person from monitoring services who called me could not speak English or even tell me whether the alarm was still going off. At first he seemed to say it wasn’t but then later said it was indeed still going off. I begged him to turn it off so my dog wouldn’t die of a heart attack. He said that was impossible. He refused to let me speak to anyone else. I had to hang up and redial to speak to someone else, while speeding home on the highway. My dog was shivering in a corner when I got there. For months, I’ve... Read More
System is trash and is always offline. They also was supposed to send me 200.00 for my Ring they removed and it’s not here
So I used to be a very happy Vivint Customer. But no more. Had no troubles with the equipment that a lot of reviewers are saying they are having, my trouble comes with the reduction in access to my system. I used to be able to connect to my home and look at the cameras via the web. This was benefictial as there are times all I have access to is a hard line internet connection, no wifi or cell service. In the name of convience Vivint has decided that they no longer need to provide this access and now the only thing you can access online is billing and contract documents. The customer service "expert" made many mistakes when I was doing the online chat making the message hard to... Read More
Vivint is not a bad company, but I've had some unpleasant experiences with them, and now I am trying to untangle my 5 year contract (I began in 2017) and it has been very expensive! It is my fault that I allowed myself to be talked into signing a 5 year contract. You no longer need to commit to a contract of that length because there are so many better options out there. I have had numerous malfunctions and it is not always pleasant solving them. When the system is working as it should; it is good. However, you want reliability in your system when you are counting on it for your security. I am spending well over $1,000 just to get out of my contract!
If you live in a rural area you can forget Vivint for service. If they cannot fix it remotely then forget about a service person. I spent over 2-1/2 hours today cancelling my account after having it for over 5 years in rural Colorado. They could not send a service person here to resolve an issue they could not resolve remotely. I used Vivint for many years in Texas but it was not rural. It is sad to see a company get to the point that they forget how to service their customers and are only interested in collecting your money
Stay away from Vivint. I did not realize the length of their contract and to move they charge you 500 to move the system. Big rip off !! The equipment is faulty as well. Other security companies do not charge you to move the system.. will switch to ADT
WORST SERVICE EVER. SYSTEM ALWAYS OUT AND NOT WORKING OR RECORDING . EACH TIME CALLED THEY CAME UP WITH A SYSTEM REPAIR CHARGE OF 39.00 DOLLARS AND WAS TOLD ALL IT NEEDED WAS TO BE UPDATED. UPDATE IS THERE JOB IF THEY NEED TO UP DATE. TWO DAYS LATER EACH TIME SAME THING WITH THIS SYSTEM. HOUSE BROKEN INTO AND CAMERA'S DID NOT EVEN COME ON, DOOR BELL EVEN WHEN REPLACE KEPT GOING OUT, WOULD RING OUTSIDE BUT NOT INSIDE, COULD NOT SEE WHO WAS AT DOOR AT ANYTIME DUE TO CAMERA NOT WORKING AT BELL. TOLD WIFI WAS WEAK SO SPENT ALOT OF MONEY ON UPDATING THAT SYSTEM BUT STILL SAME THINGS. WOULD NOT HAVE VIVINT BACK EVER AGAIN. THEN WHEN CONTRACT EXPIRED CALLED OVER 30 DAYS TO CANCEL IT... Read More
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