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Guardian Protection Home Security Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
34 Customer Comments & Reviews - see all comments
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Guardian Protection is a home security company which provides residential and commercial security solutions across 18 states. They also offer customizable, optional home automation, and 24/7 monitoring for all their systems, including fire and medical alerts. Their four interactive systems can be accessed remotely via their app.

How is Guardian Protection rated?

Breakdown

5.0/5
Equipment
4.5/5
Monitoring Options and Technology
5.0/5
Value
3.5/5
Contract Flexibility

Overall Rating: 4.1 / 5 (Excellent)

Guardian Protection provides professional, high-quality 24/7 monitoring with their comprehensive home security packages. Their equipment is top of the line, and they enjoy good standing in the field. Their fees are reasonable, especially for the quality of their service.

How does Guardian Protection work?

Equipment - 5 / 5

Guardian Protection home security systems feature professional installation of their Interlogix and Honeywell equipment, which is monitored 24/7. The system provides intrusion protection via motion, door, and window sensors, as well as environmental protections such as carbon monoxide and smoke detection.

Additional elements can include cameras, home automation, panic buttons, and medical alerts. Guardian Protection's equipment offerings are very comprehensive, as compared to the general norm.
Installation
Professional
Equipment Manufacturer
Interlogix and Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 4.5 / 5

Guardian Protection provides 24/7 professional monitoring for all its home security packages. This can operate via landline, broadband, or cellular, and some packages have more than one option as a failsafe. Their two-way intercom offers an instant connection to a Guardian call center, from where technicians can dispatch the required emergency services.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Guardian Protection cost?

Contract Flexibility - 3.5 / 5

Guardian Protection requires a standard 30-month contract, for which termination fees may apply. While the warranty is extensive, the $99 fee for the obligatory professional installation can be over-budget for some people, although the $34.95 average monthly fee is reasonable.
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Contract Required
Minimum Contract Length
30 months
Cancellation Policy
Termination fees may apply
Warranty
Extensive warranty

Technology Integrations

Technology Integration - 4 / 5

Guardian Protection provides home automation services, remote arm and disarm, email and text alerts, geo-location services, and apps compatible with both the iPhone and Android operating systems. Guardian's service is highly compatible with other companies' devices, which can be a great advantage.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Guardian Protection Reputation

Reputation - 4 / 5

Guardian enjoys a good reputation, in accordance with the standards of all major home security accreditors, such as the Central Station Alarm Association, Underwriter's Laboratory, Factory Mutual, and the Electronic Security Association.
Trust Pilot Rating
4.5 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
112
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
53
Date Collected
2020-04-14
Year Founded
1950

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association

Guardian Protection Summary

In Conclusion

Guardian Protection is a pretty big name in home security, despite only operating in twenty states. The company’s popularity has been achieved thanks to its high-quality professional monitoring, good equipment (which allows for a certain degree of flexibility in some plans), and its comprehensive security packages (some of which incorporate home automation features for building out a smart home).

Consumers’ ability to really suit their system to their needs and situation with the more premium plans is a real plus, especially along with the tailoring achieved by the company’s model of conducting in-house evaluations by a Guardian representative. Guardian Protection’s equipment is made by Alarm.com, an industry leader who also developed the mobile app that controls Guardian’s automation options, emPower lights, locks, and thermostat control.

Customers can also integrate cameras into their system, with multiple models and features to choose from: standard, pan and tilt, infrared, night vision, and a motion sensor. Aside from its own equipment, Guardian is one of the few home security companies that can also incorporate existing systems, which is a definite plus in terms of keeping savings in your pocket, where you want them.

Some standout issues with Guardian have to do with the fact that support is only carried out over the phone, rather than across multiple platforms, such as over a mobile app or via online chat. This can lead to some frustration, as customers agree over various different review platforms. However, there is also a general accord that Guardian’s equipment is top-notch, the sign-up process is streamlined and comprehensive, and response time is excellent.

All in all, Guardian can be an excellent choice for people who value and prioritize hardware, equipment, and technology. It’s important to remember, as well, that signing with Guardian means a long-term contract with a professionally installed system, so consumers who are thinking of moving in the near future may not find this company the best choice.

Contact & Additional Information

Homepage URL
Company Phone
(800) 857-5028
Headquarters Address
174 Thorn Hill Road, Warrendale, PA, 15086
Mailing Address
174 Thorn Hill Road, Warrendale, PA, 15086

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34 Customer Comments & Reviews

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Bruno H
11/1/2022
Bruno, I've invited the sales rep in my home to discuss a security system. The sales rep Michael Bell ran my credit report. The problem arise in terms of payment. He contacted his sales manager to see how payment could be made. Then he told me that the payment could be made after the install. I did not hear back from him for a couplle of days. So I contacted him. He told me that the install could not be done because they did not have the parts in. So the sales rep calls my wife and tell her that the reason why the install will not happen because your husband refuses to paid for the install. While that was going on I had made several calls into the sales manager which he was... Read More


L
Lily
12/10/2019
We bought the house that had existing old sensors in it. They lured us into a long term contract with no equipment charge. Not knowingly the existing equipment is very old. They replaced none working sensors at the time. But after a few months, the other old sensors started acting up here and there. They charge $25/visit. We are tired of being charged to replace the old and failing sensors and complained that it is not fair for being charged over and over to replace the old sensors that we were given by Guardian without a choice as a new customer. It is as if you were buying a new car but given a new car with a used engine, then you have to pay to repair the old engine. They were saying... Read More

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Hi Lily, I see that you spoke with a supervisor on 1/3/20; if we can be of further assistance with the explanation of the agreement please email wecare@guardianprotection.com. Thank you for your business

Yanira A
8/17/2018
Everything work good with the basic equipment. However their wireless cameras are horrible. The motion sensors don’t work and wouldn’t trigger the camera to record. They have to come several times to try to fix it. When you schedule an appointment for the afternoon sometimes they call at last minute to reschedule for another day. The smart thermostat key pad doesn’t work anymore. It was installed 6 months ago. Their technicians are sometimes clueless of what’s going on. I showed the that the app is reporting an error and they couldn’t figure out what it was. Several technicians has come in and no one knows what´s going on.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Hello Yanira, I apologize for the delay as we just got access to respond to these reviews. I'm sorry to hear of the dissatisfaction with the cameras and service visits. Please email me at wecare@gpsx.net if you are still experiencing issues so I may look into this for you. Sincerely, Nathan D Customer Satisfaction Advocate

W
William B
5/13/2018
We have been with quite a few different companies before coming to Guardian Protections. The last one of which could have done some very horrible harm. Our fire alarm went off and the monitoring company never called the fire company. I am hearing impaired and was sound asleep when the oven caught fire and the kitchen was full of smoke. Thank God my son in law stopped over or it could have been fatal. Upon calling the alarm company they insisted we were mistaken and no alarm was reported that it was a business. They had gotten the accounts mixed up. Now we are with guardian and no problems at all.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

J
Jason T
4/23/2018
They screwed me over. They canceled my contract without my knowledge when my tenant tried to transfer the account into his name. Instead they opened a new account and charged the same home twice. They never contacted me about the cancellation or the past due bill. I just found out when a debt collected called me. Guardian said they can’t help me. They will screw you too. I’m in the military don’t trust this company.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Hello Jason, I apologize for the delay as we just got access to respond to these reviews. I'm sorry to hear of the dissatisfaction. Please email me at wecare@gpsx.net with your account information as I can't locate an account under your name. Thank you

J
Juan
8/22/2017
Quick response when alarm is triggered . Good installation technician ,and customer support is top notch. Would definitely recommend.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

Susan D
8/18/2017
I have been a Guardian client for many years now. One of the reasons I chose them was because they have a Life Alert feature. The few times I've had to use it, the response has been less than fifteen seconds. That's a comforting feeling. I recently moved and they made the transfer to my new home seamless. Their prices are competitive and they're always there for me. I highly recommend them. The only reason I'm not giving them a fifth star is because I'm hoping they will upgrade the Life Alert with new features like a fall detector and a GPS so it can be used away from home.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

J
John D
8/12/2017
Everything has been great so far! Only complaint would be the monthly monitoring charge it could be a little cheaper.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

J
Janice P
8/12/2017
We have been Guardian customers since 2009 and have even purchased the equipment for our daughter and granddaughter.... We have been extremely happy with the service... We have never had a problem and they are always there if there is ever any questions... We have friends and some family that have other companies and it seems as there is always an issue with them or they are continually raising their prices... I would recommend this service to everyone who is interested in having a safe home...

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

D
Dick S
8/10/2017
The presentation after closing of the systems operation, which includes establishing personal settings, introduction to the customer care web site, and even doing some on the spot re-wiring from a wall next to the fireplace to the area above the fireplace mantel for our cable feed to the TV was an added benefit that was performed beautifully, neat, functional, and quickly (with a trip to our attic area). Outstanding job Guardian. Nice people, quality equipment, and user support at a fair price. I would recommend Guardian to everyone.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!


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