Frontpoint Home Security Review
ConsumersAdvocate.org
82 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and many options for smart home integration.
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I’ve had my system for about 3 years. I was happy the first 2 years. I’ve experienced two panel failures, two or three camera failures. After camera failures I was informed they no longer support the cameras and had to take motion sensors in a one sided swap. Two glass break sensor failures. They do however monitor your system very well, 5 stars. The down size is the equipment they sell is so temperamental that their own panel has trouble recognizing their own sensors. I went with them because they had a rating second to none. I bottom line is I don’t have time to constantly babysit the equipment failures and the confusion that it causes. I’m going with two stars overall.
170 People found this helpful.
I have had FrontPoint for two years now and everything worked until most recently. Their mobile App has recently had a lot of problems and today it completely stopped working. I called customer service and the guy answering the call said it is Alarm.com, their third party contractor, that's to blame. I'm like I've been paying FrontPoint and not Alarm.com and I don't need to know your issue with Alarm.com, I just need my system to be working. The FrontPoint guy just kept repeating the fact that Alarm.com is having issues and they have no control over Alarm.com. If that's the case, if burglary happens, you blame Alarm.com, too? Why are we paying FrontPoint then? Who is FrontPoint?... Read More
160 People found this helpful.
AVOID FRONTPOINT, DON’T BELIVE THE LIES Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I... Read More
111 People found this helpful.
I did my homework in studying all the available home security systems, took me 3 weeks and i learned a lot from all these phone calls I made... talked to about 10 companies. Well, FrontPoint was the one i selected. My husband & i installed all the equipment one Sat morning & it was up & running smoothly that day. It really was quite easy installing everything. We used the Frontpoint Wizard on our cell phone to guide us & when we had a question, we picked up the phone & called. The rep was incredibly helpful, patient, informative & very very thorough. They have very well trained people, ready to assist & get it all activated. And i can view just about everything on my phone app, its very... Read More
97 People found this helpful.
For any one seriously considering Front Point, I recommend trying to find a better source of reviews. I've had a Front Point system for 4 or 5 years and am very satisfied with their equipment, customer service and support. I see many poor reviews here that are wildly inconsistent with my experience. I've had something like 10 interactions with Front Point personal ranging from actual alarm responses to technical assistance to guide me in replacing batteries and every one of them was 5 stars in terms of professionalism and courtesy. In short, as far as I can tell, these people are well trained and care about their product and jobs.
92 People found this helpful.
I've had Frontpoint Security for over a year and I am very happy with the service. The other day, I forgot to disable the alarm system and opened the garage door to unload the car. They call within 30 seconds and the police arrive 30 seconds after that. It gives me peace of mind in light of the fact that recently a house in our subdivision was burglerized recently.
Thanks, Frontpoint!
66 People found this helpful.
The salesman convinced me that having a cat wasn't going to trip the alarm. The motion sensors kept going off at 2-3 in the morning. There was no one present in the house. When I called the company, they kept insisting it was the cat setting off the motion sensors, not that the sensors were bad. I asked them if they were suggesting that an 18 lb. cat would jump up in the middle of the kitchen for no reason. Rotten service.
55 People found this helpful.
Entered the website and within 30 seconds someone called me - eerie
The person clearly had a scripted message with questions to ask. I found it rude and impersonal. I Hung UP !!!
Won't use this company!
54 People found this helpful.
Once my contract is up I will cancel !! Not worth it !
43 People found this helpful.
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