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Liberty Mutual Disability Insurance Review


Rating: 6.7 / 10 (Very good)
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Liberty Mutual Insurance is a privately-held financial services company that offers a wide variety of insurance products including short and long-term group disability insurance policies with a selection of features and riders available on the plans. Founded in 1912, the company is headquartered in Boston, MA, and has more than 50,000 employees worldwide.

How is Liberty Mutual rated?

Breakdown

9/10
Policies & Coverage
8/10
Flexibility
9/10
Financial Strength
9/10
Reputation & Customer Experience

Overall Rating: 6.7 / 10 (Very good)

Liberty Mutual does not offer individual disability policies, only group plans, limiting the services offered to consumers, unlike many other competitors. Because the company only offers group plans, its website does not provide detailed information because each employer sets the plan's coverage, features, and riders. The company has a strong financial outlook and has been listed on the Fortune 500 list for 23 years.

Liberty Mutual Policies & Coverage

Policies & Coverage - 8.5 / 10

The company offers short and long-term group disability plans, which can be integrated into one plan, and offers rehabilitation, partial disability, and accident-only features. Because these are group plans, policy coverage, elimination periods, maximum weekly and monthly benefits are set by the employer. The amounts provided in this review are for example purposes only.
Policy Types
Long-Term
Short-Term
Accident-Only
Group
Policy Features
Partial Disability
Rehabilitation Benefit
Elimination Period
90 days
STD Maximum Monthly Benefit
$10,000
LTD Maximum Monthly Benefit
$10,000
Short-Term Benefit Period
12 months
Long-Term Benefit Period
5, 10 years
Online Quote
Pre-Existing Conditions Exclusion
Exclusions & Limitations
Exclusions and limitations were not available on the company's website.

Liberty Mutual Flexibility

Flexibility - 8 / 10

Liberty Mutual offers an optional hospital confinement indemnity and critical illness rider under its group disability policy. The company also offers an individual critical insurance policy that provides a lump-sum cash payment (after the elimination period) to compensate for additional income loss and expenses. No other riders were listed on the website.

Available Policy Riders

Future Increase
Cost of Living Adjustment
Waiver of Premium
Residual Benefits
Own Occupation
Automatic Benefit Increase
Guaranteed Insurability
Return of Premium
Critical Illness
Hospital Confinement Indemnity
Supplemental Disability Income
Retroactive Injury
Accidental Medical Expense
Catastrophic Disability

Liberty Mutual Financial Strength

Financial Strength - 8.5 / 10

In 2016, Liberty Mutual reported $38.3 billion in revenue. It has high financial strength ratings with Standard & Poor's (A), Moody's (A2), and AM Best (A), and it has been in business since 1912. In 2017, it had a market share of 0.42%, with over $1 billion in premiums.
Company Type
Subsidiary/ Partner
Underwriter
Liberty Life Assurance Company of Boston
Year Founded
1912
Market Share 2017
0.42%
Total Premiums 2017
$1,115,750,679.00
Standard & Poor's Financial Rating
A
Moody's Financial Rating
A2
AM Best Financial Rating
A

Liberty Mutual Reputation & Customer Experience

Reputation & Customer Experience - 8.5 / 10

The company has been on the Fortune 100 List for 23 years, with a current rating of 76. It has a BBB rating of "A" with 233 negative reviews and has no Trustpilot reviews. The BBB negative reviews are based on the company's entire insurance portfolio offerings and are not reflective of customer satisfaction of its group disability insurance policies.
BBB Rating
A
Number of BBB Positive Reviews
12
Number of BBB Negative Reviews
233
Date Collected
2018-03-16
NAIC Complaint Ratio 2017
0.77
NAIC Total Complaints 2017
22

Company Profile

Full Name
Liberty Mutual Disability Insurance
Company Website
Headquarters
175 Berkeley Street, Boston, MA, 02116

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Top Rated
7.8 / 10
  • Comprehensive group and individual short- and long-term disability insurance policies
  • Total and partial disability policies
  • A large selection of features and riders available on most plans
  • Accident-only disability and critical illness insurance also available