Warranty Direct Car Warranty Review


Rating: 8 / 10 (Very good)
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Warranty Direct is a car warranty provider that was founded in 1980. Currently based in Atlanta, Georgia, this company doesn't just offer comprehensive coverage, but is also reliable. Between their A+ rating with A.M Best, in conjunction with their A+ score with the Better Business Bureau (in which they appear under Interstate National Dealer Services, Inc.), Warranty Direct comes well recommended.

How is Warranty Direct rated?

Breakdown

8/10
Coverage
8/10
Service Contract
8/10
Claims & Repairs
8/10
Reputation

Overall Rating: 8 / 10 (Very good)

Warranty Direct offers an excellent and comprehensive selection of plans that cover major systems, components, and even catastrophic failures. Their sample contracts are detailed yet straightforward, so clients have the opportunity to select the coverage that best suits their needs and vehicles. Despite the amount of detail provided by Warranty Direct with regards to covered systems and components, the company fails to list applicable deductibles for specific services, which means that potential clients will have to review that and other details in the Application Page. With an A+ rating from the Better Business Bureau and an 8.9 TrustScore with mostly positive customer feedback, Warranty Direct offers reliability and a broad spectrum of car warranty options that are sure to satisfy discerning motorists.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 8 / 10

Warranty Direct offers plans for all types of vehicles, including new, used, and high mileage cars. Their new vehicle coverages are the Elite Advantage, which provides the highest level of coverage available, the Wrap Advantage, which offers a comprehensive coverage when combined with the powertrain warranty from the manufacturer, and the Premier Advantage, which lists all essential components and major systems. The company also extends three plans for used vehicles, the Premier, Preferred, and Standard Advantage, which offer complete stated component protection, essential stated component coverage, and major stated component coverage respectively. There are similar options for high mileage cars through plans like the Standard Advantage +, Standard Advantage, and Standard Essential.
Limit of Liability: Limit of Liability for the Elite, Wrap, Premier, and Preferred Advantage Plans: a) The maximum limit of liability per loss shall be equal to the actual cash value of the Vehicle at the time of repair. b) The aggregate limit of liability for each Service Contract shall not exceed the retail price of the Vehicle. *Limit of Liability for the Standard Advantage Plus Coverage: The maximum limit of liability per covered vehicle for all claims paid or payable during the term of the contract shall not exceed a total dollar amount of twelve thousand dollars ($12,000.00). Once the maximum limit of liability has been reached, as defined above, the contract, its transfer, and cancellation rights terminate. *Limit of Liability for the Standard Advantage Coverage: The maximum limit of liability per covered vehicle for all claims paid or payable during the term of the contract shall not exceed a total dollar amount of twelve thousand dollars ($12,000.00). *Limit of Liability for the Standard Essential Coverage: The maximum limit of liability per covered vehicle for all claims paid or payable during the term of the contract shall not exceed a total dollar amount of seven thousand three hundred dollars ($7,300).

What does Warranty Direct cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Claims & Repairs - 8 / 10

With regards to deductibles, Warranty Direct states that no deductible payment is required concerning coverage listed in the benefits section of their contracts, yet if a deductible applies, the type of deductible and amount will be shown on the coverage application page for covered failures on a per repair visit basis. Should a covered failure require more than one visit to repair, only one deductible will apply to that failure. If the client selects the Disappearing Deductible option, the standard deductible is waived, provided the client had the repairs performed at Firestone or AAMCO. One drawback concerning Warranty Direct's services is that they may require maintenance records before service, so the client is responsible for keeping track of all services performed on the vehicle.

Warranty Direct Service Contract

Contract Details

Contract Length
*New/Used as New Vehicle Contract: Coverage under the contract begins upon expiration of the Waiting Period. The contract will expire according to the time/mileage of the contract selected, whichever occurs first, as shown on the Application Page. Contract expiration is measured in time from the contract purchase date and mileage from zero (0) miles. *Used Vehicle Contract: This contract will expire according to the time/mileage of the Contract SPECIMEN selected, whichever occurs first, as shown on the Application Page. Contract expiration is measured in time from the contract purchase date and mileage from the odometer mileage at contract purchase date.
Transferability of Warranty?
Yes

Sample Contract

Warranty Direct provides a sample contract for potential customers on its website: Warranty Direct Sample Contract

Service Contract - 8 / 10

Service contracts with Warranty Direct start providing coverage after 30 days or 1,000 miles, and expire according to the time or mileage specified in the selected contract. The contract expiration is measured either in time from the contract expiration date for new vehicles or in mileage from the odometer mileage on the contract purchase date for used vehicles. Direct Warranty does not specify if they require a vehicle inspection before contract, but they do provide sample or "specimen" contracts and warranty transferability in case of sale. Their plans can be cancelled at any time within the first 30 days from the contract purchase date for a full refund, yet if the client attempts to cancel after the first 30 days or has filed claims during that time there will be a $100 charge plus the amount of any claims paid by the company.

Company Reputation

Company Details

Year Founded
1983
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
8.9 out of 10
BBB Rating
A+
BBB Positive Reviews
2
BBB Neutral Reviews
0
BBB Negative Reviews
20
Date Collected
2017-10-20

Reputation - 8 / 10

Warranty Direct has been offering reliable auto warranty coverages and related services since 1983. The company, registered under Interstate National Dealer Services, Inc., is currently accredited by the Better Business Bureau and has received an A+ rating from the organization. Although some complaints have been filed against the company, Warranty Direct continues to earn the business of loyal customers, as evidenced by mostly positive reviews and an 8.9 (Great) score on Trustpilot.com.

Contact & Additional Information

Homepage URL
Company Phone
(800) 632-4222
Headquarters Address
6120 Powers Ferry Road, NW, Atlanta, GA, 30339

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Our Partner
8.0 / 10
  • 25,000 dealerships and repair facilities
  • Up to 100,000 miles
  • 30 to 60 days Money back guarantee
  • No claim limits
  • Multiple payment options
  • No upfront payments
  • Deductibles may apply
  • Choose you own repair service