Compare Avaya vs. Nextiva Business Phone Systems

What’s the difference between Avaya Business Phone System and Nextiva Business Phone System? See how our editors compare the two companies below.
Last Updated: April 18, 2018
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Avaya
8.5 / 10 - Excellent
#9 in Business Phone Systems
Nextiva
8.6 / 10 - Excellent
#5 in Business Phone Systems
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Key Facts

  • Wide Range of products
  • Live Chat Assistance
  • Cloud-based engagement
  • Mobility Enablement
  • Unified Communications
  • Free Demo
  • Live Chat Assistance
  • No Downtime
  • Cloud-based Unified Communication
  • NextOS Online Portal

OVERALL RATINGS

 AvayaNextiva
Features10/108/10
Support10/108/10
Integrations9/108/10
Systems7/109/10
Plans8/1010/10

How do their offerings compare?

 AvayaNextiva
Phone Systems
VoIP
VoIP
PBX Hosting
On-premise
Cloud
On-premise
Cloud

Features Similarities & Differences

 AvayaNextiva
Phone Setup
Toll-free Numbers
Toll-free Numbers
Vanity Numbers
Administrative Controls
Call Logs
Call Recording
Call Logs
Call Recording
Live Receptionist
No
No

Calling Features

Avaya
vs
Nextiva
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Auto Attendant
  • Interactive Voice Response

Integrations

Integrations

Avaya
vs
Nextiva
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business

Support

 AvayaNextiva
Free Trial?
Yes
Yes
US Based Support
Yes
Yes
BBB Rating
A+
A+

Contact & Additional Information

 AvayaNextiva
Homepage URL
Headquarters Address
4655 Great America Parkway, Santa Clara, CA, 95054
8800 E Chaparral Rd Ste 300, Scottsdale, AZ, 85250
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054
8800 E Chaparral Rd Ste 300, Scottsdale, AZ, 85250
Date Collected
2017-08-17
2017-08-17

Final Verdict

Nextiva Business Phone System and Avaya Business Phone System are very close in quality and have the same overall rating. That said, Nextiva scores better than Avaya across: Value, Systems, and Plans. Whereas, Avaya scores better on Features, Support, and Integrations. Both companies score similarly on Reliability.