Compare Avaya vs. Intermedia Business Phone Systems

What’s the difference between Avaya Business Phone System and Intermedia Business Phone System? See how our editors compare the two companies below.
Last Updated: January 03, 2018
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Avaya
8.5 / 10 - Excellent
#6 in Business Phone Systems
Intermedia
8.9 / 10 - Excellent
#2 in Business Phone Systems
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Key Facts

  • Wide Range of products
  • Live Chat Assistance
  • Cloud-based engagement
  • Mobility Enablement
  • Unified Communications

  • Rich, enterprise-grade calling features
  • Powerful web-based control panel
  • Easy to manage and scale
  • 24/7 support and a 99.999% uptime SLA
  • Compatible with Office 365

OVERALL RATINGS

 AvayaIntermedia
Features10/109/10
Support10/1010/10
Integrations9/1010/10
Systems7/1010/10
Plans8/107/10

How do their offerings compare?

 AvayaIntermedia
Phone Systems
VoIP
VoIP
PBX Hosting
On-premise
Cloud
On-premise
Cloud

Features Similarities & Differences

 AvayaIntermedia
Phone Setup
Toll-free Numbers
Toll-free Numbers
Vanity Numbers
Administrative Controls
Call Logs
Call Recording
Call Logs
Call Recording
Live Receptionist
No
No

Calling Features

Avaya
vs
Intermedia
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response
  • Voicemail to Email
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Computer Telephony Integration
  • Auto Attendant

Integrations

Integrations

Avaya
vs
Intermedia
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • Microsoft Outlook
  • Skype for Business
  • Salesforce

Support

 AvayaIntermedia
Free Trial?
Yes
Yes
US Based Support
Yes
Yes
BBB Rating
A+
A+

Contact & Additional Information

 AvayaIntermedia
Homepage URL
Headquarters Address
4655 Great America Parkway, Santa Clara, CA, 95054
815 E Middlefield Rd, Mountain View, CA, 94043
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054
815 E Middlefield Rd, Mountain View, CA, 94043
Date Collected
2017-08-17
2017-08-17

Final Verdict

Intermedia Business Phone System has a higher overall rating than Avaya Business Phone System. Intermedia scores better than Avaya across: Value, Reliability, Support, Integrations, and Systems. However, Avaya scores better on Features, and Plans.