Blinds.com Blinds Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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77 Customer Comments & Reviews
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Not sure yet. But I received no order confirmation. There is more than 1/2 wait on phone and they do not accept email inquiries. So......... We'll see by the end the day. CC said order went through, but I'm going to need my confirmation information today or I will be take my large order elsewhere.
(1) I ordered 2 vertical blinds on 7 December 2023, order #13114752; they shipped 14 December - so no problem there. (2) Estimated delivery by 27 December (2 weeks in transit) - but the truck line took just under 5 weeks (33 days) to move these 2 blinds from TX to FL (a 3-day drive)! (3) Online tracking was useless - on both the blinds.com and truck line websites - no current info was ever uploaded. Blinds.com offered NO help to track the blinds or speed their delivery. They said the trucking industry is in chaos (way behind), and that they had no leverage over the truck line so it was between me and the truck line. The truck line was no more useful - their tracking system... Read More
Horrible quality, sizes are incorrect
Fabric color off customer service terrible
Complete waste of money.
Wish I could give negative stars.!!!!
Ordered blinds for my new house. Out of 10 windows 9 were wrong size (measured by their installer) and/or product. Two months later no replacement.
Keep getting runaround and replacement orders keep getting cancelled.
Considering legal action
Ordered blinds for new house. Was disappointed at first after receiving notice that my order was delayed but it wasn't a big issue for me since these are custom sized. However, the blinds actually arrived earlier than expected. Quality is excellent and they look terrific. Installation was a breeze. Love them!!!!
Let me first say, that I am 17 days outside of the 30 day satisfaction guarantee window. I ordered $3000 worth of blinds. 1 Roman Shade - its fine...not great quality, but it's ok. 2 Motorized Sheer Shades - Quality is low end but the motor works. Programming both blinds to work with one remote will take an engineering degree. The instructions are worthless, as is "customer service". 6, yes 6 Room Darkening Sheer Shades. As with the motorized, the quality is low end but here's the thing. Although a chain pulley is pictured in the customization menu...these blinds come with the cheapest rope money can buy and some sort of plastic spring loaded anchor that requires you to drill into... Read More
Website is great. Ordered blinds for ten windows. Also ordered the installation service. Communication was awesome with the installation service. They came out and confirmed our measurements and order. We were surprised when our blinds arrived because there was no communication from the manufacturer. The installation service contacted us and we scheduled the install. The installer arrived on time and did a fantastic job. Here is where things went off the rails. There were no tilt rods included in the shipment for half the blinds. The installer said all I needed to do was contact blinds.com and have them send the tilt rods out. That was TWELVE weeks ago. I have contacted them three... Read More
OK So first let me say..."This was completely consumer (my)fault. Throughout the years, I have used blinds.com to custom fit my entire home. Adding two new windows, of course, I need two new blinds. We set out to measure the windows and low and behold, measured them incorrectly. Also, the other blinds all have tilt cords, we ordered wands. Nope..Bad all the way around. So, of course, I beat my husband up a little and bit the bullet to re-order. After explaining the long drawn-out story to a sweet young lady (Jasmine), who said, "No worries Miss Lisa, we replace up to 4 blinds per lifetime at no charge so long as you reorder in the next 7 days (had 30 days). Wait! What? Not something I... Read More
I was very upset by blinds.com's unwillingness to stand behind their product. Our first purchase of three blinds for a west-facing bay window from blinds.com is still in great shape with no flaws. Our second purchase, made in 2017, has started to come apart and is now in two pieces from where it totally split across the middle. This is obviously a manufacturing flaw; however, the company service representative said that they will not make it right as the product is out of warranty. I get that, but am very disappointed that they won't even offer a discount or anything on a replacement. Of course, if the manufacturing process is flawed then, a replacement probably wouldn't last... Read More
Good product. Terrible customer service. The product was ordered on 5/19/23. Shipment arrived on 6/15/23. But the hardware was missing. I reported the missing hardware on 6/17/23. Customer services would not overnight the missing parts. I was told 5-7 business days for missing parts delivery. At 8 business days, I do not have the hardware. I do not even have a tracking number.
I have spent so much time on the phone getting the run-around from Blind.com.
Blinds.com made a mistake, that happens. Blinds.com should correct the mistake ASAP. That is not happening. Bad customer service.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you so much for reaching out to let us know about your experience with this recent order. I'm so sorry that these parts had not arrived, and for the delay and that these were missing to begin with. I can see how frustrating this must be especially when I am sure you are ready to complete your installation. I do want to make sure you are assisted, if you have not spoken with our team already to have this taken care of, please reach out to us at socialcare@blinds.com with your order number and the email on your order so that we can help right away. We look forward to resolving this for you very soon!
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- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
