Consumer Advocacy
What you need to know
Web Hosting
  • Focus on shared, cloud, and VPS web hosts
  • Keep an eye out for skyrocketing renewal prices
  • Pick a host with a good history of customer satisfaction
  • Watch out for upselling and other common sales tactics
Our Approach

How we analyzed the best Web Hosting Providers

Performance
Uptime and speed are two of the most important factors in evaluating a web host. We used information from trustworthy third parties and favored hosts with faster, more reliable hosting architecture.
User Experience
Your first experience with a web host can make or break your purchase. We looked for and tested hosts with more responsive support and whose platforms made it easy to get your site up and running.
Price & Subscription Model
Price is the one thing on every shopper’s mind. We leaned towards hosts with a wider variety of payment options, monthly plans, low or no renewal prices, and premium software thrown in for free.
Services Offered
Web hosts normally display long lists of the services and features they offer. We looked at hosts carefully, favoring those with a wider variety of services that are valuable for the consumer.
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We receive compensation from these partners, which impacts the order they appear on the page. That said, the analyses and opinions on our site are our own and we believe in editorial integrity.

Our Top Picks: Web Hosting Reviews

Once we filled out our company evaluation spreadsheet and adjusted our criteria, we were able to narrow down our list to 20 hosts—still quite a few for our final list. We decided to dive deeper into our research, looking for more specific criteria that could help us find the best of the best and bring down the number of hosts even further. Some of the new factors we included in our second spreadsheet were uptime metrics, software responsible for increasing responsiveness and speed, setup fees for pay monthly offers, and security features. By the end of this process, 12 hosts were left, which we then tested for user friendliness, and the quality and promptness of their technical assistance. These were, in no particular order:

 

WPX Hosting review

Best Managed Service for WordPress

Managed WordPress is different than your regular “WordPress Hosting” plans. Regular WordPress hosting usually costs the same or a little more than regular shared hosting plans and comes with pre-installed WordPress, as well as some degree of WordPress “optimization.” On the other hand, Managed WordPress plans are designed so that clients can focus on what they want to show users, instead of having to worry about coding, databases, or other technical matters. Hosts whose sole focus is on managed WordPress have years of experience optimizing it. Because their experts work with your site directly instead of giving you instructions on how to do things on your own, tech support is usually much better as a result, too.

Screenshot wpxhosting.com, July 2, 2019. 

Competition among Managed WordPress-focused hosts is fierce, since most target the same niche: individuals, agencies, and business who want the best of the best for WordPress and are able to pay for more than an average hosting plan. Some of the hosts we considered here were WPEngine, FlyWheel, Kinsta, Dreamhost (DreamPress), and LiquidWeb. Our winner for this category was WPXHosting.

No-nonsense Hosting

WPX’s approach to hosting is focused on attracting consumers who are tired of traditional web host marketing strategies. All WPXHosting plans include the same essential features, including unlimited migrations and SSL, 28-day automatic backups, a staging area, and its proprietary CDN, WPX Cloud. The only difference between plans is the price, the number of websites you can host (5, 15, 35), and the amount of storage and bandwidth you get. WPX hosting plans start at $20.83 (yearly) and $24.99 (monthly), renewing at the same price. 

Free Malware Removal

WPXHosting takes several steps to ensure the security of the sites it hosts. For starters, they employ Incapsula enterprise-level DDoS protection. Incapsula can detect and mitigate attacks that exploit application and server vulnerabilities. It can also protect against hit-and-run events and large botnets (head here to learn more about Incapsula). WPX employs application firewalls, spam protection, and WHOIS Privacy, as well. On top of this, WPX does daily malware scans to ensure your site’s wellbeing, removing any malware at no additional cost. This is something that many web hosts are not willing to do for its customers. 

Stellar Performance

WPXHosting finished Review Signal’s 2019 Performance Benchmarks with three top tier mentions, one for each category it participated in (<$25/mo, $25–50/mo, and $51–100/mo). It reported 100% uptime statistics in all but one instance, where it delivered 99.99% uptime. Its results for load time were also remarkable across plan tiers, both with and without the use of cache software. 

Screenshot wpxhosting.com, July 2, 2019.

Because WPXHosting was not present in HRANK or HostingFact’s 2018 Study, we looked elsewhere for additional test data. We found Matthew Woodward’s site, which ran numerous tests in 2019 to find results for WordPress hosting. In his results, WPX hosting came out on top for image heavy speed tests, plugin heavy speed tests, load impact of 500 users, successful support request resolution, and WP performance execution time.

The reason why WPXHosting has shown such good results can likely be attributed to a combination of its server infrastructure and proprietary content delivery network. WPX has its own SSD servers which they explicitly state to underload so that users have plenty of growing space and are not negatively affected by heavy traffic. Its CDN was built from the ground up and specifically tailored for high performance on WordPress sites. Internal testing by WPX showed improvement of up to 320% in response time, depending on the website’s configuration and resources.

Outstanding Reputation

Online, customer feedback for WPXHosting is nothing short of outstanding. This positive response to the host’s services is present in every single third-party review aggregator we looked at. Reviews often describe its customer support as “excellent” and “prompt,” the latter of which supports WPX’s claim of addressing client issues in a mere 32 seconds. Moreover, it was awarded the 2019 Spring High Performer Award by G2 Crowd and is the #1 rated company on Trustpilot's web hosting category.
 

Option 2: Kinsta

Kinsta is an extremely powerful alternative for those who are willing to spend a little more on their managed WordPress hosting. It is powered by the Google Cloud Platform and features an extremely fast hosting architecture built on NGINX, PHP 7, LXD software containers, and MariaDB. Additionally, it has partnered with KeyCDN, a real-time HTTP/2 CDN powered by IPv6, to further improve user performance. Speaking of performance, it garnered top tier mentions in all the categories it was featured in for Review Signal’s 2019 Benchmarks—similar to WPXHosting. Kinsta also boasts a very positive online and from customers, despite its lack of phone support.

Option 3: FlyWheel

FlyWheel is a recent entrant into the field of managed WordPress, but it has quickly made a name for itself in the industry. It is particularly well-known for its popularity with freelancers and agencies. While it has been featured in past Review Signal Benchmarks—even winning its 2016 Top Specialty Hosting Award—it has stumbled there as of late. Nevertheless, it remains one of, if not “the”, best managed WordPress alternatives for beginners. Like Kinsta, it is powered by the Google Cloud Platform and uses NGINX as its default web server. It features the premium Fastly CDN, its proprietary FlyCache caching software, and its auto-healing technology with all plans. Its interface is also exceptionally easy to navigate, while its support team enjoys one of the highest satisfaction levels across the industry.

DreamHost review

Best for Beginners

After rounding up our final list of the best web hosts, we decided to test them for a variety of factors that were relevant for new users. We picked two of our editors, who had no experience whatsoever building a website, and gave them each the same number of web hosts to build and post their website online. Our writers evaluated the hosts based on ease of use, quality of support, and money-back guarantee promptness.

Screenshot dreamhost.com, August 2019

During our testing period, we quickly noticed that many web hosting platforms were not well-suited for absolute beginners. Several web hosts lacked adequate support and had control panels that were difficult to navigate. In some cases, we simply could not get our test website up and running. One web host that came way ahead of the rest in nearly all of our testing criteria was Dreamhost.

Fast and Easy to Set Up

Part of what made Dreamhost such a strong contender for this category is just how easy it was to get a website up and running. This was one of the first web hosts that our editors tested, which meant they had barely any idea what things like “pointing a nameserver” meant, let alone did they know how to do it. And yet, our editor tasked with testing Dreamhost succeeded in getting her website up merely hours after paying for the service.

Screenshot dreamhost.com, August 2019

“I was able to set up the webpage easily!! I love this service!” said the writer. They also complimented just how responsive customer support was. Dreamhost’s customer support crew guided her every step of the way and would get back to her in minutes after sending an email or support ticket. The web host’s proprietary control panel also deserves a mention for being so intuitive to use. Thanks to its uncluttered and clear design, it was significantly easier for our volunteer to navigate.

Affordable and Accessible

In addition to making it remarkably easy to set up a website, Dreamhost is also quite affordable. Its Starter Shared Hosting plan costs a low $4.95/mo and includes free privacy protection software, pre-installed WordPress, a WordPress website builder, SSD storage, and automated backups, among many other features. For those who want more than a single website and email in their hosting, Dreamhost offers unlimited shared hosting for $10.95/mo.

Screenshot dreamhost.com, August 2019

One thing we really liked about Dreamhost’s subscription model is that it does not make use of renewal prices. Although we understand the purpose that this type of prices might have for web hosts and customers alike, we believe simply having a static price to be much more transparent—especially with the web hosting landscape as it is today. DreamHost allows customers to pay monthly, yearly, and for three years upfront.

Very Good Uptime Results

Among some of the bigger fish in the web hosting industry, Dreamhost is one of the more reliable competitors. We were able to acquire a larger sample of uptime results for Dreamhost and, although they show that the host does not compete with more expensive, designer-tailored solution, it stands as one of the best at its price point.

Dreamhost did relatively well in Review Signal’s 2019 Performance Benchmarks, with its only significant flaws being high response times when up against a large number of visitors. On HRANK, Dreamhost showed a good uptime of 99.784%, while on HostingFacts.com’s 2018 Case-Study it had a reasonable 99.953% uptime.

Alternative 1: Hostinger

Screenshot hostinger.com, August 2019

Hostinger shares many similarities with Dreamhost that make it a good alternative for beginners. The first is the host’s control panel. Like Dreamhost, Hostinger has a proprietary control panel that is frequently complimented for its design and ease of use. It also features a site builder with numerous templates and highly responsive customer support, with technicians responding very quickly to chat. “Easy to change pictures, intuitive, fast,” said our volunteer tester about its platform.

Alternative 2: A2 Hosting

Screenshot a2hosting.com, August 2019

A2 Hosting promises high-performance hosting for consumers at an affordable price. It delivers on both of these fronts; A2 shows very strong uptime results to back up its claims and has monthly plans for shared hosting that are loaded with features and start at $7.99. According to Review Signal’s Kevin Ohashi, A2 Hosting performs very well, just barely missing a top mention in his 2019 Performance Benchmarks. The host shows similarly positive uptime results in HRANK and the HostingFacts.com’s 2018 Case-Study. The only real complaint from our editor regarding A2 hosting was regarding its highly limited selection of templates.

GreenGeeks review

Best for the Environmentally Conscious

In 2014, Office of Energy Efficiency & Renewable Energy wrote down ten facts about the energy efficiency of U.S. data centers. About 100 billion kilowatt-hours of electricity were consumed by data centers in 2013 alone, according to the office. This represented more than 2% of all electricity use nationwide. More recently, information in the Who is Winning the Race to Build A Green Internet? 2017 study by Greenpeace.org showed that, if the Internet was a country, it would rank 6th in the world for electricity usage.

Screenshot greengeeks.com, July 2, 2019.

As Internet traffic and digital content continue to grow rapidly, data centers have become a growing environmental concern. The major polluters are corporate and multi-tenant data centers, not “hyper-scale cloud computing” centers, as The Natural Resources Defense Council call them. Although there’s been a large shift in data storage towards cloud infrastructure, just switching to the cloud isn’t enough. Major technological breakthroughs could allow for greater computing efficiency but, for now, those who want to lessen their digital carbon footprint and still want to host a website have limited choices.

Among hosts that advocate for “green hosting,” as it is called, there are two major camps. The first focuses on buying Renewable Energy Certificates (RECs) and supplementing that with other environmentally friendly practices. The second is focused on providing clients with web hosting that’s fully powered by renewable energy. Although the latter of these two has a greater impact on preserving the environment, our pick for best green hosting is GreenGeeks, which is part of the former.

GreenGeeks might not depend entirely on renewable energy sources, but it does put a lot of money into the renewable market. The company invests in enough wind energy credits to put three times the amount of energy they consume back into the grid. This is on top of their servers, which are designed for maximum efficiency to avoid energy waste. GreenGeeks is also a recognized EPA Green Power Partner, meaning they receive tools and resources, technical support, and advice from experts for reducing their carbon footprint as a company.

Screenshot greengeeks.com, July 2, 2019.

Fast and Reliable

GreenGeeks consistently rates highly for its performance. The host states that, through the creation of optimally run servers, they are able to minimize the amount of energy waste they create. In Review Signal’s 2019 Benchmarks, GreenGeeks earned a Top Tier mention, with solid uptime results of 99.984 and 99.98% with no errors in either of the two loading tests. On HRANK, GreenGeeks has a great uptime of 99.983%, with its lowest recorded uptime during the last six months being 99.972—still well above average. Finally, its results in HostingFact’s 2018 Study were also positive, showing 99.969% uptime.

GreenGeeks uses SSDs configured in a redundant RAID-10 storage array. RAID increases redundancy and performance by merging small capacity disk drives into a single array of disks. Furthermore, GreenGeeks servers are HTTP/2 enabled and PHP 7 ready. The host uses LiteSpeed as their web server with both MySQL and MariaDB databases. For those in their mid- and high-tier plans, GreenGeeks also employs its proprietary PowerCacher technology, a set of tools and services that provide page speed acceleration.

Option 2: Kualo

Although companies investing in renewable energy credits is a step forward, it’s still just baby steps to a greener future for the Internet. For those who are willing to sacrifice GreenGeeks’ better performance, Kualo is a fantastic example of truly 100% green hosting. The company’s U.S. servers are entirely powered by renewable energy, as certified by Green-e, the global leader in clean energy certification. Like GreenGeeks, Kualo is an EPA Green Power Partner, but it is also a partner of the Green Web Foundation, a non-profit whose goal is to create a completely green Internet by endorsing environmentally-friendly digital practices.

SiteGround review

Best Overall Value

“Value” is a hard thing to evaluate, since what that word means varies widely between budgets. However, we still decided to include this category in order to guide consumers who are simply looking for an all-around solid web host with reasonably priced services. We ended up choosing SiteGround, which we consider one of the most well-rounded web hosts in the market, lacking only in medium-range price plans. Other than that, SiteGround has nearly everything you could want in a shared web host: better than average uptime, fast load times, a free drag & drop builder, and an excellent reputation among consumers.

Screenshot siteground.com, July 2, 2019.

Excellent Reputation

SiteGround may not be one of the biggest players in the web hosting industry, but their surge in popularity during the last few years has put them in the spotlight. Yet, despite their increasing number of clients, SiteGround continues to have one of the most highly-regarded customer support teams in the entire industry. 

For example, SiteGround holds the 2019 Spring Leader award in G2 Crowd, where it also features largely positive reviews from verified customers. And on Review Signal’s website, it currently sits atop the shared hosting category. Among all reviews, the help from customer support is often cited as one of the best things about the company.

Award-Winning Uptime Backed by a Robust Infrastructure

SiteGround has received numerous awards from Review Signal in the past, including three in 2016’s WordPress Performance Benchmarks. In 2019’s Benchmarks, it obtained honorable mentions in the <$25/mo and $25–50/mo categories. Its results showed excellent 99.993 and 100% uptime results, as well as no Load Impact errors and minor Load Storm errors. On HRANK, it is one of the highest-ranking shared hosts, with 99.997% uptime in the last 30 days since we checked and the lowest 99.982% uptimes in the last six months. Lastly, HostingFact’s 2018 Study reported similarly high uptime results of 99.988%.

SiteGround’s platform is built on top of LXC (Linux containers) technology, which creates more elastic and resource-efficient servers. Speaking of its servers, they are all based on SSD drives, enabled for HTTP/2, and support multiple versions of PHP, from 5.6 to 7.3. SiteGround also uses a customized version of CentOS with a mix of Apache and NGINX as its web server. Its caching technology, called SuperCacher, is available on all plans but increases in efficiency the costlier the plan.

Screenshot siteground.com, July 2, 2019.

An Excellent WordPress Alternative

If managed WordPress plans are too expensive or are simply not worth the money for you, SiteGround should probably be your pick for hosting on WordPress. SiteGround is one of WordPress’ three recommended hosts. It supports unlimited MySQL databases, has several WordPress features pre-installed and configured, and will migrate WordPress sites to its platform, even for clients of its cheapest plan tier.

Another feature that stands out is SiteGround’s SG Optimizer Plugin. The plugin is only available on the host’s mid- and top-tier plans and is designed to go above and beyond regular WordPress caching software. It has automatic image optimizations, GZIP compression, and CSS&HTML minifications, among other tools.
 

Option 2: ChemiCloud

ChemiCloud is a hidden gem in the web hosting market and an excellent alternative to SiteGround. It offers powerful hosting on the CloudLinux OS, with LiteSpeed Caching, HTTP/2 enabled servers based on SSD drives, and PHP 7. Its plans are also packed with additional features at surprisingly low prices, ranging from as little as $2.95 to $11.95.

Unfortunately, ChemiCloud offers no monthly plans, so customers have to subscribe to at least a year of service—and they have to pay upfront. There are no renewal prices though; your initial rate will be locked in for the entirety of your service. Additionally, ChemiCloud has a 45-day money-back guarantee, 15 days longer than the average of 30 days. ChemiCloud's customer support also gets rave reviews online.

Cloudways review

Best for Growing Sites

If your site is growing fast—or you expect it to, once it’s live—you need to look at more than just price and performance. A web host’s ability to accommodate for growth, that is to say, its scalability, should be the main thing on your radar during the decision-making process. Scalability is more than just having different plan tiers and hosts telling you to “upgrade to VPS” when you hit your shared hosting limits. A good web host for growing sites will allow you to modify or change your plan as required and/or automatically adjust your rates based on your level of storage and bandwidth usage.

Screenshot cloudways.com, July 2, 2019.

Cloud hosting has the advantage in this department, due to the natural flexibility provided by cloud infrastructures. Cloudways, our pick for best web host for growing sites, is a fully managed cloud host. It uses a pay-as-you-go pricing model where clients pay for any changes done throughout the month in their next billing cycle. Moreover, clients can easily upgrade their server specs thanks to 1-click vertical scaling for RAM, CPU, and storage.

What makes Cloudways unique is that it does not run on a single cloud infrastructure. Rather, the host works with five major cloud computing infrastructure providers: being DigitalOcean, Linode, Vultr, Amazon Web Services (AWS), and the Google Cloud Platform. This grants clients even more flexibility than usual by allowing them to select from a wider variety of plans and prices—but all under the functionality of the Cloudways platform.

Well-Designed, Easy-to-Use Platform

Given that Cloudways uses the infrastructure of other companies to provide its hosting, it stands to reason that the host would focus most of its resources in creating a solid platform for users. The Cloudways platform is rich in quality-of-life features, from 1-click backups, server and app changes via UI, and multiple PHP version and database support, to staging areas, Git integration, and team collaboration tools.

Screenshot cloudways.com, July 2, 2019.

Strong Performance Results

Cloudways received a top mention in the $25–50/mo tier of Review Signal’s 2019 Benchmarks thanks to a stellar 99.9% uptime on both monitors used for testing and not even a single load testing error. Cloudways hosting is based on SSD, HTTP/2 enabled, PHP 7 ready servers, all featuring dedicated resources. By creating separate hosting environments, users can get a more optimized server and app experience. 

Cloudways uses a NGINX proxy in front of an optimized Apache web server, pre-configured PHP-FPM, and built-in Memcached, Varnish, and Redis caching. These all help the host attain its high-performance levels. Cloudways also offers a proprietary CDN to further accelerate page loading speeds.

Optimized for WordPress

Those looking for cloud-based WordPress hosting will be happy to know that Cloudways is one of the best alternatives out there. Cloudways boasts excellent WordPress performance in part due to its proprietary Breeze caching software. Breeze’s functionality includes:

• internal and static caching features

• Gzip compression to compress files

• HTML, CSS, and JS file minification and grouping

• file exclusion 

Essentially, Breeze is designed to boost the page load performance of WordPress sites optimizing and cleaning up databases. Breeze also comes pre-installed with Varnish, an HTTP accelerator, and is included in all Cloudways plans.

Option 2: GreenGeeks

Among all shared web hosts, GreenGeeks is one that stood out for us in the scalability department. GreenGeeks states that its hosting platform is fully scalable, much like cloud hosts, and allows clients to upgrade their computing resources as needed. Doing so eliminated the need of upgrading to VPS when all you might need is a bit more processing power or RAM. GreenGeeks has consistently ranked in the top echelon of performers in the web hosting industry, both in uptime and speed categories.

Option 3: SiteGround

SiteGround’s fully managed cloud hosting is a robust alternative for business and large agencies who have the budget—it starts at a steep $80/mo price tag. Clients can enjoy SiteGround’s usual high standard of hosting and support, but with the added benefits of guaranteed resources. As a fully managed service, SiteGround’s cloud hosting also comes with a pre-existing stack of CentOS, Apache/Nginx, managed PHP versions, MySQL and Postgre support. 

Our Research

More insight into our methodology

We started our web hosting research by reading as much as we could about the subject and looking for feedback from people online. Having written about web hosting in the past, we expected that employing our new, deeper research approach to the topic would be a laborious task, given its technical nature. In addition to requesting information from credible sources, we also heard what people on the online forum WebHostingTalk had to say. This helped us understand what people with a higher degree of engagement with hosting worried the most about in the industry, and what they were looking for when choosing a new host. Once we felt that we had a good grasp on the topic at hand, we started looking at the companies themselves and what they offered. 

We quickly realized the Sisyphean task we had embarked on. There are thousands of web hosts out there. Some of them cater to specific niches, but most hosts offer services that are generally indistinguishable from one another. It would be impossible—and pointless—to review every single host out there so we established certain guidelines to narrow our scope. This helped us limit the number and type of companies we’d consider for review. 

Two of the major guidelines were:

 

1.     Focusing on hosts offering shared, cloud, and VPS hosting with servers within the United States. Most people and businesses aren’t looking for the high-capacity, high-maintenance, and high cost of dedicated or collocated hosting services. They’re looking for hosting that can handle a reasonable number of visitors, won’t suffer from downtime, and isn’t terribly slow—at a reasonable price. Most shared web hosts fit this description, as do many cloud-based and VPS hosting services. 

2.     Excluding hosts without any U.S. servers. Given where most of our audience resides, it stands to reason we would lean towards hosts based in the US. This is due to the effect that server proximity has on response times. If your website is hosted on a foreign server, say in the United Kingdom or Singapore, users from the U.S. will have to wait longer for your site to load than if it was hosted nearer to them. The effect of server proximity even has an impact when looking at coast-to-coast load times in the U.S.. Because of this, we only included foreign web hosts that had at least one server located in the U.S. mainland.

3.     Avoiding companies with a known history of negative customer feedback. Customer reviews can be unreliable. Perspective is often polarized online, which results in reactions on both ends of the spectrum: extremely positive and extremely negative. Additionally, online reviews can be fake, and reviewers may be motivated by monetization, further skewing their bias. Despite the nature of online reviews, trends that are replicated throughout online rating aggregators can serve as useful information for consumers who are considering a product or service.

The situation for web hosting is a bit more complicated. Big players in the web hosting space invest a lot in their online affiliate programs. Pages and magazines are often paid substantial amounts of money to feature them on their lists or even rank them higher. This isn’t inherently bad, as reviewers that accept affiliate money—such as us, at ConsumersAdvocate.org—are still able to provide impartial reviews that are detached from the funds we receive. However, there is something fishy about web hosts that are lauded by magazines and websites across the Web while being simultaneously lambasted by consumers. To err on the side of caution, we left out hosts that had years of negative feedback from consumers across several online platforms.

After establishing our guidelines, we started to look for companies that met our basic standards. We ended up with a total of 34 web hosts. We listed them on a spreadsheet together and judged them according to a set of criteria we’d developed. The criteria itself went through a lot of changes as we realized what was useful to include and what was redundant. Our standard for “free SSL certificates,” for example, changed after we realized that what most hosts mean by “free” SSL is Let’s Encrypt SSL—which is already free to begin with. The same goes for “free content delivery network (CDN),” as most hosts just include software such as CloudFlare CDN’s free version.

Once we filled out the spreadsheet and adjusted our criteria, we were able to narrow down our list to 20 hosts—still quite a few for our final list. We decided to dive deeper into our research, looking for more specific criteria that could help us find the best of the best and bring down the number of hosts even further. Some of the new factors we included in our second spreadsheet were uptime metrics, software responsible for increasing responsiveness and speed, setup fees for pay monthly offers, and security features. By the end of this process, 12 hosts were left, which we then tested for user-friendliness, and the quality and promptness of their technical assistance.

The criteria we used in our second spreadsheet to evaluate web hosts can be placed into four categories:


Performance

Uptime and speed are the two factors we used to measure performance. We originally wanted to test for both factors ourselves but, due to time constraints and our geographic location, we opted against it. However, given how important these two metrics are for web hosting, we still incorporated them into our final evaluations by searching for reliable statistics from third parties. 

Our main source of comparative uptime information was Review Signal’s 2019 WordPress Performance Benchmarks. Review Signal’s goal is stated as “to provide the most accurate and honest reviews possible by using the data consumers create.” It is one of the very few authoritative sources of web hosting information online and its writer, Kevin Ohashi, goes into great detail regarding their methodology and approach to testing. We used their test results from the <$25/month and $25–50/month tiers. In addition to Review Signal, we also used HRANK’s uptime statistics, CodeInWP’s 2019 web host comparison tests, and the Hosting Fact 2018 Case-Study. The goal was to have at least one source of uptime data for each of our companies, although we were sadly unable to attain said data for two of the companies in our list of twelve. 

For speed and response time, we again used Review Signal’s Benchmarks. A number of different factors can account for how long a website takes to load, such as the host’s hardware and the user’s distance from their servers. Because of this, we compounded the data with software and hardware criteria that the web hosting community at large agrees increases overall speed. Said criteria included but was not limited to: web servers, favoring those who used LiteSpeed Server and NGINX over the standard Apache, content delivery networks (CDNs), favoring hosts who included paid software over free CDNs, caching software, HTTP/2 availability, and solid state drives (SSDs).


User Experience

Ease of use and satisfaction with customer support were paramount for us when evaluating web hosts. These two factors are what we focused on the most when testing them out. We had two of our editors who had no previous related experience test each hosting service by building the same website from scratch. During the process, we provided them with a spreadsheet so they could input their feedback on matters pertaining to their overall experience. They were also instructed to contact customer support from every host so we could time tech support’s response time and assess how well they answered our questions.

Although we favored hosts with 24/7 live chat and/or phone support, we did not penalize those without it unless they took longer than average to answer support tickets. Another thing we considered was money-back guarantee lengths. We favored hosts with a higher guarantee length (i.e. more than 30 days).


Price & Subscription Model

The price of web hosting is difficult to evaluate due to the tiered plans and how different types of hosting work. Moreover, everyone has a different budget, which would make it unfair to rate an expensive host lower just because it targets a different demographic. So, while we did make a note of each web host’s most affordable overall and monthly plans, this was not our main tool for evaluating hosts on pricing. In this category, we focused on renewal pricing, plan availability, and free services of features.

Steep renewal prices are one of the worst aspects of the web hosting industry. For us, “steep” constituted any renewal price that went over a 100% increase in price. We ranked web hosts with these kinds of plans lower, as we preferred companies whose plans renewed at the same price.

Every web host that did not feature a monthly plan alternative took a slight hit to their standing with us. As a rule of thumb, we don’t suggest signing up with a new web host for longer than a month. While there’s nothing inherently wrong in doing so—and a good money-back guarantee can mitigate any potential issues—paying month-to-month ensures you understand how and what you are being billed for.

 

Speaking of monthly plans, some hosts charge an introductory service fee for monthly plans. Many consumers may not even notice this, as it is automatically added to their cart when the monthly plan is selected. Web hosts with this type of fee, especially those whose fee is astronomically high, took another hit to their standing with us.

The last factors in this category pertain to services that are included in a host’s plans at no extra cost. We always favored hosts for some, such as free migrations and site builders. Others, like free SSL, depended on the type of SSL being offered. We took note of the hosts that offer free domain names, but we generally advise to avoid registering a domain name with your web host. By doing so, you are compromising any future transitions if you are ever dissatisfied by your current hosts and wish to take your business elsewhere.


Services Offered

Our broadest category of criteria, services offered, served as a “catch-all” box for any important features that didn’t fit elsewhere in our methodology. The criteria in this category included FTP/SFTP and SSH (secure shell) access, the type of control panel being used, PHP version availability and version selectors, databases used, enabled scripts, and having a 1-click app installer. Web hosts usually feature a variety of additional services on top of their regular hosting, as well. We made note of any SEO tools, e-commerce integrations, and email features that hosts included in their plans.

Naturally, not all of these features were equally as important for every web host and plan. Thus, this category of criteria had different weight depending on the type of hosting we looked at.

Helpful information about Web Hosting

Web hosting as we know it emerged in the mid-1990s during the race to commercialize access to the Internet. This access was mostly limited to research and used mainly by academics, educational institutions, and the military. That all changed after the National Science Foundation decided to lift restrictions on the commercial use of its network in 1991. More importantly, the creation of the World Wide Web (WWW) that same year gave the public at large access to the Internet.

Hosting your own website was still difficult and expensive, however, since you needed to have your own server and computer to do so. By 1995, hosts such as GeoCities, Angelfire, and Tripod were offering web users free hosting which enabled people outside a small niche to have their own websites. The web hosting industry has grown exponentially in the last decade, adapting to surging demands for the service from independent creators and the e-commerce sector.

Why Host a Website?

An online presence is considered essential nowadays, but for some, just having your name online is not enough. For professionals and businesses, for example, a well-designed website has become a sign of trustworthiness and credibility. This much is evident in the 2016 Why Before the Buy study by Thrive Analytics. The study showed that 30% of consumers would not consider a business without a website, and 26% would not consider a business that offers a “poor website experience,” either. 

More than a simple matter of status or reputation, then, having a website is something that directly translates to higher revenue. Businesses, in particular, stand to massively benefit from having one, given that an average 64.5% of consumers use websites to find or engage with businesses, according to the LSA’s most recent Digital Consumer Study. This is no surprise given how much time Americans are spending online—almost an entire day per week, in fact, according to the 2018 Digital Future Report.

So, businesses large and small can benefit from hosting a website. But why should someone like a freelancer invest in one? Or how about your average Joe or Jane? What’s the point in doing so?

While not everyone will directly benefit from one, there are reasons why you should at least consider a personal website. Laurence Bradford lists three in a 2014 Forbes article, those being:

  1. You’ll have greater control over your online image. Having a website allows you to craft an experience that shows personality, highlights your strengths, and displays your work or skills. The information that those seeking to hire you or work with you find will be in your hands.

  2. You never know when you’ll need one. By starting your website now, you’ll be giving it—and your brand—a chance to grow. This is especially important for future freelancers and creatives. If you’re ever in a position in the future where you need a site, you’ll be ahead of the curve.

  3. It gives you credibility. Like we mentioned, having a website in our day and age is considered a mark of trustworthiness. Additionally, employers are more likely to gravitate towards job-seekers with a website when looking at the competition.

In short, everyone could find some use for having a website, whether it’s increased revenue, professional development, or simply self-expression. Not everyone will benefit from the same type of hosting, however, which is why it helps to understand how hosting works and who each type is best for.

Types of Web Hosting

  1. Shared Hosting: The most common form of web hosting, shared hosting, has been the standard in the industry since the beginning. It’s inexpensive, and it provides nearly all the basic features one could want in web hosting. When a customer “buys” shared hosting, they are allotted space in a single physical server which is populated by many other websites. This makes it somewhat unreliable, as one website suffering from a sudden burst of visitors or a malware attack could affect another—shared hosting is often maligned because of this. This type of hosting is offered by most web hosts and ranges in price from less than a dollar to upwards of $15.

  2. VPS Hosting: For many, Virtual Private Server, or VPS, hosting is the natural upgrade to shared hosting. In this type of hosting, a single physical server is still technically “shared.” However, individual “pockets”, or virtual servers, are created for each website hosted on the larger server. This grants greater privileges to users, who can tamper and play around with their server’s framework to a greater degree. It also mostly prevents one website affecting another due to large or sudden increases in bandwidth usage.

  3. Cloud Hosting: What “cloud” hosting means really depends on who you ask about it. It generally refers to websites or accounts hosted on a cluster of servers. Being hosted this way is supposed to increase reliability, since if one of the servers is knocked out, a copy of your website is still present in all others. However, due to the recent popularization of cloud computing technology, the word cloud has become something of a buzzword. For example, some hosts may offer cloud hosting, but may only be using a single physical server running on the CloudLinux operating system. CloudLinux is able to provide better overall performance than regular Windows or Linux systems by compartmentalizing accounts on a single server, very much like a VPS server. However, as corporate WebHostingTalk member HostXNow_Chris says, “running CloudLinux on a single server is not cloud hosting… CloudLinux with use of CageFS/LVE manager isolates accounts from one another for security and performance reasons only.” Regardless of what is actually being described as “cloud” hosting, plans under this label generally advertise higher uptime, speeds, and freedom to adjust required resources. Overall, redundancy and scalability are the two major benefits of this type of hosting. Because of the size cloud networks can function at, cloud hosting has a wide range of price points, from prices as low as that of shared hosting, to those as high as of dedicated hosting.

  4. Dedicated Hosting: Dedicated hosting is often the answer for large-scale operations and those seeking the highest level of reliability. This type of hosting grants clients the entire space of a physical framework to their accounts. Like VPS hosting, this means some level of technical expertise is required—even more so for dedicated. Hosting of this kind is some of the most expensive, but for those who can afford it—and who actually need the computing power—it can provide the peace of mind that shared, VPS, or even cloud hosting may not be able to.

  5. Reseller Hosting: Reseller hosting is peculiar. Technically, it is designed for clients to repackage and sell the service they are paying for to other consumers in need of hosting, and many clients do use it this way. However, clients are also able to “resell” the hosting to themselves, essentially having multiple unique servers they can use. This grants an enormous amount of freedom at costs rivaling cloud and VPS hosting of a similar size. 

  6. Collocated Hosting: Collocated hosting is usually reserved for operations that need the absolute highest level of hosting. Collocation refers to the equipment being located on the actual premises of the client who is paying for the service. They are responsible for keeping the hardware safe and operational. Otherwise, collocated hosting functions essentially the same way as dedicated hosting does.

Website Builders vs. Web Hosting

While looking for ways to set up your website, you might have seen the terms sitebuilder or website builder thrown around. Website builders generally function as another type of shared hosting, albeit one that is focused on ease of use and access above all. Builders provide users with a drag-and-drop interface where they can easily modify and customize their website with themes and other add-ons. This makes it ideal for those who have never hosted a website beforehand.

Many traditional web hosts offer website builders. The builder itself might be proprietary or it might be an established brand such as Weebly. Sometimes the website builder is included with the host’s plans; sometimes it’s offered as its own type of plan and at a different price point. There are also companies that focus exclusively on providing consumers with a website builder.

It helps to think of a sitebuilder as a building that has just been built. You can paint it however you want and choose the furniture you’ll be filling it with, but you can’t change the structure’s fundamental framework. This lack of flexibility is the main disadvantage of using a builder: when a client needs to switch to another builder or to a traditional web host, this is often hard due to the way it is coded. This doesn’t mean website builders are a bad idea, however—not at all. Many people can benefit by opting for one of these, just as people focusing solely on ecommerce may be at a greater advantage by avoiding traditional web hosting for a strictly ecommerce alternative.

Choosing an Operating System: Windows or Linux?

Contrary to what you might have heard, the choice between Windows and Linux has nothing to do with the terminal you’ll be using to access your website(s). Instead, it has to do with the type of software you’ll be running and how much you will be paying. The choice comes down to a single question: Do you need Windows-based software or technology and are you willing to pay more than for Linux? 

Ninety-nine percent of the time, the answer to that question will be no. Linux hosting is the industry standard for a reason, as it fulfills the needs of the majority of web-hosting clients. The Linux family of operating systems is also free and open-source software (FOSS), which means people are encouraged to experiment and improve on the base software. This makes it easier for developers to work with the system rather than with Windows, which is proprietary or closed-source.

What this means is that unless you need Windows-specific technology, you should probably opt for hosting on Linux or CloudLinux OS. However, on the off-chance that you actually do need Windows hosting, you’ll find that not every host is able to provide it. This is because the product serves a niche base of consumers, and is therefore more expensive.

What to Watch out for When Looking for a Web Host

Always Read the Service-Level Agreement

When a client and their service provider agree to certain standards in a service’s quality, that is known as a service-level agreement. SLAs are documents that detail the nature of a service and the responsibilities of all the parties involved. In the case of web hosting, an SLA establishes the specific plan a client chooses, what the host and client are responsible for, and what the client is entitled to in case of a breach in the host’s uptime guarantee, for example. 

A good SLA should include the type of service being provided, both the client and the provider’s duties, the process for resolving any disputes between the parties, what constitutes termination, and the provider’s refund policy, if it has one, among other things. For web hosts, consumers should look for the following keywords in their SLAs:
 

·      Uptime guarantee

·      Refund/Money-back guarantee policy

·      Frequency of automated backups

·      Cost of requesting backups, if any

·      Support hours for live support (if applicable)

·      Response time for support tickets 

Never sign up with a web host before reading their terms of service. If they do not have a service-level agreement available, contact the host and ask for a sample. Under no circumstance should anyone be engaging with businesses that are unable to provide the most standard legal agreement in the XaaS (X as a Service) industry.

”Unlimited” and “Unmetered” Bandwidth

Servers are limited; there is no way around this. Even the largest, most robust ones have a limit to how much storage they can hold and how much bandwidth they can process. That is why “unlimited” or “unmetered” hosting is a myth.

Many web hosts claim that their hosting is “unlimited” or that they won’t meter your bandwidth. While that isn’t necessarily deceptive, it’s important to understand what it means. Generally speaking, “unlimited” means that the host will place constraints on your site if it surpasses the  “normal” operation of a website, a standard that’s entirely determined by each company. On one hand, unlimited hosting can be seen as an honest effort to provide every customer with room for growth and a cushion for sites that may experience a dramatic surge of visitors in a short span of time. On the other, it can also be employed as a simple marketing gimmick, a way to quickly catch a consumer’s attention. Regardless of how you look at it, it’s important to understand that no hosting—especially no shared hosting—is truly limitless.

If you are considering a web host that uses this terminology to describe their hosting, look for their terms of service. If they don’t disclose what the limitations of their “unlimited” hosting is on the features page, you’ll find it there. Read carefully.

All the Bells & Whistles...and why you don’t need them

An essential step to finding the best web hosting for you is recognizing what your needs are. Even if it’s just a few more dollars per month, paying for a substantially higher amount of storage and bandwidth than what you’re actually using is a waste of money. Unless you are absolutely sure that your website will grow exponentially in the near future, less is more. 

Before looking at individual web hosts, ask yourself two questions:

  1. What kind of content do I want on my website? What kind of website are you building? Is it a portfolio with high-resolution pictures, paintings, or other artistic content? Is it a blog with long-format, investigative content or an outlet for fan fiction and short stories?

  2. How popular will my website be? Are you a brick-and-mortar business with a large number of customers? An up and coming tech firm with an established base of users? Or are you a small startup, an as-of-yet unknown artist or writer who lacks a large following? Maybe you already have a website and have a modest online audience. The more visitors you have, the heavier the load will be on your web host’s servers. Additionally, some web hosts limit visits per month in their plans, forcing you to upgrade if you happen to go past that number.

By having a clear idea of what you are looking for in your mind, you will avoid paying more than you need to. More importantly, you’ll be more comfortable warding off upselling, which is sadly a very common tactic in the web hosting market. This is in part due to the technical complexity of the subject, which most consumers are not equipped to deal with.

Glossary of Web Hosting Terminology

1. Web hosting: Simply put, web hosting is a service that allows clients to make their website accessible on the Web. This is done by a web host, who leases the use of their servers, where the website’s data is held and processed. This is how all types of web hosting function.

2. Bandwidth: How much bandwidth a web host offers equals the amount of data that can be simultaneously transferred via any given path. Having more bandwidth means that your website or server will be able to handle a larger number of simultaneous visitors.

3. Secure Socket Layer (SSL): Secure Socket Layers are able to establish an encrypted link between a website and a browser. This creates a private connection between the two parties and serves to authenticate them, as well. Transport Layer Security (TLS) is the most recent and secure version of SSL so far.

4. Content delivery network (CDN): Content delivery networks are meant to improve website availability and performance, enhancing load times and reducing the cost of bandwidth. Caching is one feature of CDNs that help towards this goal. Some examples of a content delivery system are CloudFlare CDN, Max CDN, and KeyCDN.

5. Cache / caching software: By storing data, caches can speed up requests for said data in the future. Some examples of caching software include Varnish, Memcached, and Redis.

6. XaaS (X as a Service): X as a Service refers to anything that is sold as a service instead of a product. Web hosting is an example of a XaaS and, more specifically, of a Software as a Service (SaaS).

7. Linux: is an open-source family of operating systems which are all based on the Linux Kernel. These operating systems are called Linux distributions; examples include Ubuntu, Debian GNU/Linux, CentOS, and Fedora. Of those websites with known operating systems, 36.6% of use Linux.

8. Web server (software): web servers respond to HTTP client requests and then serve files to present them in a way that satisfies the requirements of the Web. Apache, NGINX, and LiteSpeed Server are all examples of web servers.

9. Hypertext Transfer Protocol (HTTP): HTTP defines how messages are formatted and transmitted across the Web. HTTP/2, the successor to the original HTTP, is faster and is now supported by most major web servers and browsers.

10. Hypertext Transfer Protocol Secure (HTTPS): the same protocol as HTTP, but with the added security of a Secure Socket Layer (the “S” at the end).

10. HTML (Hypertext Markup Language): HTML is the standard code or language used to display documents on web pages.

11. Solid state drive (SSD): solid state drives are storage devices that store information in microchips, unlike its older brother the hard disk drive (HDD), which uses a physical disk. HDDs are substantially cheaper than SSDs, but SSDs are dramatically faster than HDDs.

12. Content management system (CMS): content management systems help manage the creation and editing of digital content. WordPress is the most popular CMS in the world, with Joomla and Drupal coming in second and third.

13. Database (computing): Databases are software used to store and organize data. Databases, such as MySQL, PostgreSQL, and Oracle, are required for servers that run data and database-intensive applications.

14. Script: Scripting or programming languages are text documents with lists of command. They are used to generate web pages and automate the execution of computer tasks. Examples of common scripts are Ruby, Ruby on Rails, Python, Perl, and PHP.


FAQs about Web Hosting


Is shared hosting unreliable?

Shared web hosting is not inherently unreliable. Some shared hosting plans suffer in this department due to outdated hardware or software and inadequate customer support. Shared hosting often gets a bad rap as a cheap solution for web hosting. Yet shared hosting can be just as expensive as cloud and VPS alternatives. Additionally, some hosts do go the extra mile to provide the latest in web hosting technology. One reason people may think shared hosting is unreliable is that they’re going for the cheapest plans. Almost every web host has tiered plans; some of them get away with providing subpar services and the most basic features and support in their cheapest plans. This is one of the reasons we generally recommend that consumers opt for a “middle-of-the-road” plan.

Can I host my own website?

It is entirely possible to host your own website. It isn’t particularly hard either; the real issue with doing so is cost and consistency. For starters, consider the upfront cost of buying the physical equipment for your server. While you could use an old terminal that you have lying around, that would most likely turn out subpar results. Your electric bill will take a hit with a server running 24/7, which is another cost to consider. Moreover, the power of your server will determine how responsive your website is. This means that, unless your servers are reasonably powerful, you’ll suffer from a host of performance issues.

How much does web hosting cost?

Web hosting can cost anything from as little as under a dollar to upwards of a thousand dollars. The price of web hosting depends on the type of hosting we are talking about. Starting out on the price scale is shared web hosting. Because resources are shared, this type of hosting costs less on average. Customers can expect to pay around one to ten dollars per month for the most affordable shared hosting plans, and as much as $20/mo for the more expensive, feature-packed plans. VPS hosting is next on the scale, although this depends on whether the hosting is managed or unmanaged. VPS hosting separates splits one big server into multiple “virtual servers.” This generally increases performance and reliability, while granting greater freedom for clients to customize their website’s backend. In the case of managed VPS, you can expect to pay at least $30/mo, whereas unmanaged VPS plans can be as affordable as shared plans—but require some level of technical expertise. Lastly, we have dedicated hosting, the golden standard of high-performance and security. Dedicated hosting is expensive, with even the most affordable plans hovering around $90/mo. The price can climb in the hundreds depending on the hardware you select to host your server. There are two major outliers on this scale: cloud and reseller. It is hard to pin down an exact price range for cloud hosting due to how flexible cloud computing systems are. A cloud hosting plan could cost as little as $10/mo, or as much as $160/mo. Reseller hosting is also quite flexible, with plans ranging between $15 and $80 dollars, approximately.

Our Web Hosting Review Summed Up

Company NameThe Best
WPX Hosting Web Hosting
GreenGeeks Web HostingBest for the Environmentally Conscious
Cloudways Web HostingBest for Growing Sites
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