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Petsecure Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
88 Customer Comments & Reviews - see all comments
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Petsecure is a leading provider of pet insurance services in Canada, offering pet owners four levels of pet insurance coverage. The company was started in 1989 and is 100 percent Canadian-owned and operated. Petsecure reimburses up to 80% for treatments and veterinary services. It offers protection for dogs and cats of any age or breed and offers multi-pet discounts.

 

Plan details

 

Type of contract

 

Enrollment age

8 weeks and older

Effective date

 

Waiting period

Accident 48 hrs, illness 14 days, 6 months for dental coverage

Out of country coverage

 

Claims and policy price

 

Age limit

Dogs 8 years and older (6 years or older for giant dog breeds) Cats 8 years and up except for those certified as having undergone physical exam, blood profile and urinalysis within the past two months, and pets current with required vaccines.

Annual deductible

 

Claim limit

$1,000 per incident or no limits for Secure 4 plans

 

Cancellation policy

You must make your request for Policy cancellation in writing by mail, fax or e-mail. Cancellation will take effect when your Policy renews on the first day of the next month following the date we receive your request.

 

How much is it going to cost you?

Co-pay and co-insurance

Up to 80% reimbursement or maximum of 50% pet owner participation

Deductibles

Secure 1,2,3 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$300

Over 10 years

$100/ incident

$500

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$100/ incident

$100

5 to 10 years

$100/ incident

$200

Over 10 years

$100/ incident

$300

 

Secure 4 plans

 

Dogs

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$250

$400

5 to 10 years

$400

$550

Over 10 years

$500

$700

 

Cats

Pet’s Age

Accident Plans

Accident/ Illness Plans

Under 5 years

$200

$300

5 to 10 years

$250

$350

Over 10 years

$300

$400

 

*** Deductibles per incident for accidents

 

What does it cover?

 

Accident and illness coverage

Hospitalization

Surgery

Hereditary conditions

Diagnosis

Prescriptions and medications

Alternative therapies

Behavioral therapies

 

Additional benefits

  • Boarding kennel fees if you are hospitalized and cannot care $1,000 for your pet per incident
  • Holiday cancellation trip cancellation coverage if your pet requires $1,000  emergency, life saving treatment per incident
  • Lost pet advertising help getting your lost pet home $1,000 per incident
  • Cremation or burial covers the cost of cremation or burial for your pet $1,000
  • In Memoriam donation a donation to the Canadian animal community is $50 made to honor your pet in the event of their passing

 

Preventive Care

Dogs (Flexible annual wellness care)

  • $450 per year
  • Choose where your limit is appointed:

• Examinations

• Vaccinations

• Heartworm testing

• Heartworm prevention

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

Cats (Flexible annual wellness care)

  • $350 per year
  • Choose where your limit is appointed:

 • Examinations

• Vaccinations

• Flea prevention

• Blood profile

• Urinalysis

• Fecal test or routine de-worming

 

*** Included with Secure 4 plans

 

What’s not covered?

  • Pre-existing conditions
  • Non-essential services and supplies
  • Any reproductive system expenses (spraying, neutering)
  • Pregnancy

 

Summary

When it comes to any type of insurance coverage, a no limit benefit policy is our best protection against accidents and illness. Petsecure offers this option with its Secure 4 plan but this also comes at price. While this option is not recommended for those on a budget or with younger pets, pet owners with older pets should seriously consider this offer. Petsecure scores big with its coverage features and its preventive care services ensure that your pets are kept in tip top shape. Overall, Petsecure is definitely one of the better options for pet owners searching for pet insurance services.  


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88 Customer Comments & Reviews

Loading Reviews ...
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emanuel p
6/28/2023
NOooo! It is a scam! The worst decision I made for almost 20 years. They let me down when I needed them the most. Open a saving account and deposit the(ir) monthly fees, you will do better when you need it.


E
emanuel p
6/28/2023
NOooo! It is a scam! The worst decision I made for 20 years. They let me down when I needed them the most. Open a saving account and deposit their monthly fees, you will do better when you need it.


A
Alice
6/23/2023
I am extremely disappointed with Pet Secure. The website advertises all sorts of coverage but after consistently paying 126$ a month, we have had no success in covering even a penny of annual check ups, medications etc. When asking for clarification they are quite rude and indigent. I have had an overall terrible experience. Massive waste of money.


picknellchris
3/15/2023
I wish i would have read the reviews before. Do NOT use this company ever!!! After paying them for 2 years, my dog had an accident and required a knee surgery and denied my claim. Now I'm out of pocket $6500 . They will find a fraudulent way or excuses not to pay.


bdimpact1
1/25/2023
Scam. Not working at all! They do not follow their contracts and never payout on legitimate claims!


john.david.taylor68
12/30/2022
Do not use this company ever. Terrible communications. They do not follow their contracts and never payout on legitimate claims.


Shanna M
11/16/2022
Do not use this company ! They randomly add exclusions after initial health exam at their will. Then they don’t tell you about these exclusions even when you call following the waiting period to see the outcome of health exam and waiting period and coverages. Then when your pet gets sick the claim gets denied ! At your hour of need with no apology for not telling you about the exclusion they slapped on after they take your first payment . Not OK


watsonc49
10/31/2022
I WISH THERE WAS AN OPTION FOR ZERO STARS. they steal money never get petsecure


Deborah H
9/23/2022
NOT THE BEST INSURANCE COMPANY OUT THERE. THEY TEND TO RAISE RATES AND REDUCE COVERAGE AFTER 8 YRS OLD FOR DOGS. ARE NOT AVAILABLE TO DISCUSS ON PHONE OR EMAIL. DO YOUR HOMEWORK WITH THIS COMPANY - THERE ARE BETTER PLACES TO GET PET INSURANCE.


Debra J
9/16/2022
I would recommend to AVOID this company like the plague!! We chose to go with them when our dog was a puppy. When he turned 6 we upgraded him to Secure 4 because of his age and the benefits. Everything is fine with this company until you have a claim. We always payed the deductible and never got any reimbursement as our dog was young and in good health. This summer he has had some issues and now we see what kind of company they are!! They will find any clause to not pay out. Including blaming it on pre existing gastrointestinal which is a symptom not a condition! Wellness exams every 12 months even during Covid when most vet clinics were closed except for emergencies. The premiums have... Read More



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