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First Internet Bank of Indiana Mortgage Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
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First Internet Bank of Indiana is an online bank that provides real-time transaction processing and a variety of mortgage products and services.

The company offers fixed and adjustable rate mortgages, FHA, VA, USDA, HARP Refinance, and jumbo loans to clients throughout the nation.
 
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How is First Internet Bank of Indiana rated?

Breakdown

4.5/5
Lender Types
4.9/5
Available Mortgage Types
4.4/5
Customer Experience
4.0/5
Reputation & Transparency

Overall Rating: 4.2 / 5 (Excellent)

First Internet Bank of Indiana originates and services loans in all 50 states and the District of Columbia, with an array of mortgage products available to fit any financial situation. Since First IB is an online-only bank, its website is full of valuable tools that can help borrowers select and manage the mortgage that best fits their needs. Borrowers can easily contact loan officers over the phone or through email. The average time it takes First IB to complete a mortgage transaction is 40 days or less.

First Internet Bank of Indiana Loan Specifics

Available Mortgage Types - 4.9 / 5

First Internet Bank of Indiana (First IB) is an FDIC insured, commercial and retail online bank offering its services nationwide. It has been in business for 19 years and is a BBB-accredited business with an A+ rating. First IB's mortgage loan products include fixed and adjustable rate mortgages, government-insured FHA and VA loans, as well as nonconforming or jumbo loans. The bank's website is full of resources and information intended to guide users through the entire funding process. Also, customers can check the daily interest rates for all available mortgage products. Mortgage transactions at First IB are generally completed in about 40 days.

Types of Mortgage Loans Offered

  • Fixed Rate 15 Year
  • Fixed Rate 30 Year
  • VA Fixed Rate
  • FHA Fixed Rate

First Internet Bank of Indiana Customer Experience

Customer Experience - 4.4 / 5

Because First IB does not operate brick-and-mortar branches, customers can find everything they need on the company’s website, which is user-friendly and full of valuable resources to make the home buying experience a stress-free transaction. Customer reviews mention the lender’s knowledgeable personnel, quick closing times, and a positive overall experience.

Online Features

Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Videos
Check Today's Rates

First Internet Bank of Indiana Qualification Requirements

Qualification Requirements - 4 / 5

First Internet Bank of Indiana requires the customary documents to complete an online application. Different mortgage loan products may require additional documentation to process.

First Internet Bank of Indiana Lender Reputation

Reputation & Transparency - 4 / 5

First Internet Bank of Indiana is a Better Business Bureau accredited banking institution with an A+ rating. The lender has no regulatory actions listed on the NMLS Federal Registry and no consumer complaints filed with the Consumer Financial Protection Bureau, a testament to their commitment to customer satisfaction.

Key Facts

Lender Type
Direct Lender
Year Founded
1999
BBB Positive Reviews
1
BBB Negative Reviews
1
Collection Date
2018-01-29

Complaints & Regulatory Actions

Nationwide Mortgage Licensing System ID
424182

Company Profile

Full Name
First Internet Bank of Indiana Mortgage
Company Website
https://www.firstib.com/
Headquarters
11201 USA Parkway,, Fishers, IN, 46037
Mailing Address
PO Box 6080, Fishers, IN, 46038

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Customer Comments & Reviews

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davepost44
4/5/2020
I have processed 2 refinance mortgages through FIB with two different loan officers who were both top notch in getting the best rate I could find having searched across both expensive brick and mortar banks and internet based mortgage companies. Both were helpful with advice on reducing debt levels and substanting income, especially retirement income.

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