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Senior Safety Medical Alert System Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
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Founded in 2001, Senior Safety offers at-home, on-the-go, and combination medical alert systems, including landline, cell phone, and internet connectivity. Customers pay month-to-month for professional monitoring with no long-term contract required and equipment is free with monitoring service. Operators are Emergency Medical Dispatch-trained and the company offers support in 150 languages. Senior Safety is located in Marina del Rey, California.
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How is Senior Safety rated?

Breakdown

1.0/5
Monitoring
2.5/5
Equipment
3.0/5
Contract and Price
3.0/5
Reputation and Certifications

Overall Rating: 2.4 / 5 (Average)

Senior Safety offers medical alert services and equipment for less money than many of its competitors.

Although its website lacks detail about its equipment and monitoring, the company's communications are otherwise very consumer-friendly.

The company's reputation compares favorably to others in the industry.

Senior Safety Equipment

Equipment - 2.5 / 5

Senior Safety offers landline, cellular and GPS-based systems.

Automatic fall detection can be purchased as an add-on.
System Types
Home Landline
Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Base Station Backup Battery
60 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Monitoring

Monitoring - 1 / 5

Senior Safety outsources its professional monitoring services to various companies across the country to ensure full coverage in all 50 states. Operators are certified in Emergency Medical Dispatch. According to Senior Safety, it takes between 20 and 30 seconds to be connected to an operator once a customer presses the call button on any of his or her devices.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Outsourced
Advertised Response Time
20 to 30 seconds
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff

Contract & Price: How much does Senior Safety cost?

Contract and Price - 3 / 5

Senior Safety offers three different medical alert systems that are competitively priced. Its st-home-only system costs $19.99 a month, its mobile alert system costs $29.99 a month, and its combination home and on the go system costs $40 per month. Optional fall detection is available for all three systems for $10 additional per month.

Senior Safety does not require customers to sign a long-term contract. Service is available on a month-to-month basis with no cancellation fees. In addition, the company guarantees that a customer's price will never change for as long as they continue service.

Starting Prices per Month

Landline
$19.99
Cellular
$27.0
Mobile/GPS
$29.99
Free Monitoring for Additional Person

Contract & Fees

Contract Required?
No
Minimum Contract Length
0 months
Activation/ Installation Fee
Senior Safety systems are self-installed. The company does not charge an activation fee.
Equipment Fees
Customers pay a monthly fee for Senior Safety monitoring services. Equipment is provided free of charge with all Senior Safety systems.
Free Trial Period
You can cancel Senior Safety medical alert service for a full refund within 30 days of activation.
Cancellation Policy
Customers don't have to sign a long-term contract with Senior Safety and can cancel service at any time with no penalty. Cancel within 30 days and you'll receive a full refund. That makes trying Senior Safety a low-risk financial decision.

Senior Safety Reputation

Reputation and Certifications - 3 / 5

Senior Safety has been in the medical alert business since 1996. The company has an excellent online reputation. It is accredited by the Better Business Bureau and earns an A+ rating from the organization. Senior Safety also receives a "Great" 4.8 out of 5 star rating on Trustpilot.

Additional Ratings

TrustPilot Rating
4.8 out of 5
BBB Rating
A+
Date Collected
2020-02-28

Disclaimers


Contact & Additional Information

Homepage URL
Headquarters Address
4712 Admiralty Way, #229, Marina del Rey, CA, 90292
Mailing Address
4712 Admiralty Way, #229, Marina del Rey, CA, 90292
Year Founded
1996

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Customer Comments & Reviews

Loading Reviews ...
mfinley5859
1/26/2023
I ordered Senior Safety Medical Alert for my 90 year old mother. This company sent out the system, mind you via US post office. The system never arrived, but I was charged the 3 month fee immediately. The company claimed the system was lost by the post office. I was to receive a system and a lock box. The system was resent, but the company forgot to add the lock box. I called, and was told the lock box was going next day delivery. I was also told I would get a one month credit. Instead getting a credit, I was charged another 29 dollars on my credit card. I called, and it was reversed, however, no credit I was promised was applied. The lock box did not arrive next day, but 2 days... Read More


A
Ali C
10/12/2021
We just received my mother’s alert device. During the initial testing, it indicated that her help button battery is low. We only received it today!! My confidence in this company is crushed. Don’t they test before sending these devices? People’s lives depend upon them. Very unimpressed and will be looking into other more reliable companies for this service.


Larry K
11/4/2018
The app that allows family members to locate the senior has problems. Out of the 5 times I tried to locate my Dad, it worked only twice. Got error messages and not able to connect to server messages. When my sister tried from another state, she got the same messages.



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