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Vivint Home Security Review
ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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How is Vivint rated?
Breakdown
Overall Rating: 4.7 / 5 (Excellent)
How does Vivint work?
Equipment - 4.5 / 5
Installation | Professional |
Equipment Manufacturer | Clearlink |
Ability to Reallocate System | |
Wireless Sensors | |
Control Panel | |
Event Triggered Siren/ Alarm |
Security Monitors, Sensors, & Devices
Intrusion Protection
- Door & Window Sensors
- Garage Door Sensors
- Glass Break Protection
- Motion Sensors
- Recessed Door Sensors
- Crash & Smash Protection
Environmental Protection
- Carbon Monoxide
- Flood
- Temperature Change
- Smoke
Surveillance
- Indoor Cameras
- Outdoor Cameras
- Doorbell Cameras
- Tilt & Pan Cameras
- Live Surveillance
- Event-triggered Surveillance
Life Safety
- Panic Button
- Medical Alert
Monitoring
Monitoring Options and Technology - 4.9 / 5
Monitoring Options | Professional Monitoring Self Monitoring |
Monitoring Technology | Cellular Broadband |
Number of Monitoring Centers | 1 |
Monitoring Center Type | Owned |
Professional Monitoring Services | 24/7 Professional Monitoring 2-Way Intercom Police Dispatch Fire Department Dispatch Medical Dispatch |
How much does Vivint cost?
Contract/Subscription Flexibility - 4.8 / 5
Monthly Fee (min) | $29.99 |
Monthly Fee (max) | $44.99 |
Number of Available Packages | 3 |
Installation/ Activation Fee | $0.00 |
Equipment Starting Cost | $649.99 |
Contract Required | |
Minimum Contract Length | 0 months |
Cancellation Policy | Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months. |
Warranty | 120-Days on Installation; Lifetime Warranty w/ Subscription |
Contract & Price Fine Print
Technology Integrations
Technology Integration - 4.4 / 5
Compatibility
Google Assistant | |
Amazon Alexa | |
Google Home | |
IFTTT | |
Z-Wave | |
ZigBee | |
Z-Wave Plus |
Mobile Access & Alerts
- iPhone App
- Android App
- Email & Text Alerts
- Live Surveillance Feed
- Remote Arm/Disarm
Home Automation
- Lighting Control
- Thermostat Control
- Appliance Control
- Electronic Door Locks
- Event-triggered Automation
- History Log
- Unique User Codes
Vivint Reputation
Reputation - 4.7 / 5
Trust Pilot Rating | 3.8 out of 5 |
BBB Rating | D+ |
Number of BBB Positive Reviews | 194 |
Number of BBB Neutral Reviews | 28 |
Number of BBB Negative Reviews | 485 |
Date Collected | 2021-01-28 |
Year Founded | 1999 |
Certifications & Associations
- Central Station Alarm Association (CSAA)
- Underwriter's Laboratory (UL)
- Electronic Security Association
Vivint Summary
In Conclusion
Unlike most companies that offer restrictive, pre-packaged plans, Vivint focuses on a customized approach. With Vivint’s base security package, customers receive a touchscreen control panel, a smoke detector, a door/window sensor, a motion detector, and a key fob. The key fob can be used to arm or disarm the system without having to enter the home. Additional equipment is also available, including recessed door sensors, glass break detectors, flood/freeze sensors, carbon monoxide detectors, tilt sensors, small appliance controls, doorbell cameras, smart thermostats, panic pendants, and more.
The Vivint Smart Home service packages smart home products across different brands, professional installation and monthly security monitoring. In June 2018, Vivint added two Google Home Minis to each starter kit. At CES, Vivint introduced Streety, a new neighborhood watch app.
Vivint equipment and monitoring are a bit pricey. There are two service plans. The Smart Protect plan is $39.99 per month and gives you 24/7 professional monitoring and full use of the mobile app, including alert notifications. If you add things like door locks, doorbell cams, and thermostats, you'll need the $49.99 per month Smart Home plan, which lets you control home automation devices using the app and Amazon's Alexa voice commands. Again, a service plan is not mandatory, but without one, you have to monitor your home yourself, and you don't get remote access to the system. Regardless of the payment plan you choose, Vivint simplified its three packages down to just two. The Smart Home package gets you home security and home automation only, and the Smart Home Video package adds video surveillance.
Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so you don’t have to fumble through a problematic installation.
While Vivint’s systems are tailored to fit your needs, reviewers stated that Vivint struggles with delivering dependable customer service—both for user questions and in emergency situations. On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. Sales practices in the past damaged the company’s reputation, but it remains a leader in innovative home protection.
Contact & Additional Information
Homepage URL | |
Company Phone | (855) 562-0243 |
Headquarters Address | 4931 N 300 W, Provo, UT, 84604 |
Mailing Address | 4931 N 300 W, Provo, UT, 84604 |
Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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