Brinks Home Security Review
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56 Customer Comments & Reviews - see all comments
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Brinks Home Security™ is a brand that encompasses multiple security companies, including the armored cars it has been providing for more than a century and modern at-home security systemsThe company markets, installs, services, and monitors security alarm systems across North America. Brinks Home Security is headquartered in Albuquerque, New Mexico.
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56 Customer Comments & Reviews
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I never recommend this Brinks .Very Rude customer service and had very bad experience with cancellation which we never face(they were threatening ) in United States so far.
I am extremely disappointed in how our cancelation must handled. I switched companies and titanium sent in a written request to cancel my I can't. It was not under a contract it was month to month and brings claimed they did not receive my notification and continued to charge me each month. I'm a widow on a fixed income and have been pain to companies for the same service for 4 months now. When I discovered this discrepancy I called Brinks and they denied receiving my written request to cancel service. I was told they will email me a cancelation notice and then it will take another 30 days. Shame on you for taking advantage of senior citizens.
This is a horrible company. You are better off doing it yourself and it will be cheaper. you can buy windows and door alarms for 15 bucks and there 8 in the package. the cameras always fail and when you call they try to charge a service fee of 75 dollars because the cameras are not part of the contract. trying to end the contract with them is like pulling teeth. to put a cherry on top of it, they will send you to collection and once you do end their service they shut off your cameras. The one they say is not part of the contract. This company is a joke.
I already moved to my new house and Called Brinks to cancel my alarm service on the old house. called talked to Crystal on 2/11/20 at 4:20pm she said that She will send out an the form for cancelled. Nothing happened, so I Called back talked Taylor on 2/12/20 at 12:33am and Taylor said the samething. No form sent, so I Called again 2/24/20 talked to Annashia at 9:22am and still no form as I type up this review. Each day gets delay, means that I have to pay $1.20 a day more.
THE "FREE EQUIPMENT" THEY GIVE YOU IS SO BAD IT BREAKS DAILY, MY EXPERIENCE IS VERY POOR AND WHEN YOU CALL TO COMPLAINT NOONE RETURNS THE CALLS. WHAT DO YOU NEED PROTECTION WHEN YOU ACTUALLY HAVE TO PROTECT YOURSELF FROM THEIR BAD BUSINESS PRACTICES. DO NOT PAY FOR THIS EQUIPMENT, BUY IT YOURSELF, THERE ARE SO MANY OTHER OPTIONS INSTEAD OF GETTING into A CONTRACT OF EQUIPMENT THAT WILL NOT PROTECT YOU.
I’m not satisfied at the present time. Brinks is the new name. My original company has changed names numerous times. The cameras are horrible compared to other companies. Can’t wait until my contract ends so I can search for better service.
Be careful with contract. Not good value. Greedy company. The system stopped monitoring our home, and they didn't even noticed but we had to keep paying. We complied but they didn't. Too much bureaucracy
Bad security system, my exhusband friend got us into this one before we had Secure Us great system
Careful they trick you with 5 years contract , when you have to call for false alarm “they don’t answer the phone”
I don’t know where the reviews are coming, my contract is almost done , they trick me on the price too $56 x 60 months now they are offering me to stay and 1/2 price “ I told them even free” I won’t take care
Going back to Secure Us
BEWARE Not Military friendly! Brinks told us that military clause will cancel contracts when you sign up. This is one of those fine print things that they DON'T have in fine print anywhere in the agreement and they make rules up as they go. They only honor military orders that places service members where Brinks cannot provide service, which isn't in writing anywhere! When asking about deployment orders, they say its "possible", not a sure thing. This was the answer that I received after 20 days of constantly trying to get a response after sending them a copy of military PCS orders (many calls were "I'm sorry we're having technical difficulties, we'll call you back." Never got a call... Read More
If you think your home is secure with Brinks, think again. Our alarm system was acquired by Brinks a couple of years ago. We were recently on vacation out of the country and got a call that our alarm was tripped by a main level motion sensor. I called the company's number internationally and I was placed on hold for 40 minutes before anyone answered. After they answered, they could not tell us what happened after the alarm went off and whether or not the police department that was dispatched found anything wrong. I am not even sure that the lady who talked to us was in the U.S. This is appalling for customer service and does not inspire confidence in this company. When I asked to speak to... Read More
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