Compare Liberty Mutual vs. Progressive Car Insurance
What’s the difference between Liberty Mutual Auto Insurance and Progressive Car Insurance? See how our editors compare the two companies below.
Last Updated: April 27, 2024
Key Facts
- 12-month rate guarantee
- New Car Replacement™ (New or Better Car!)
- Specialty vehicles (motorcycle, classic car, off-road, recreational vehicle)
- Customize your Coverage & Save - Good list of available discounts, only pay for what you need!
- Get a customized quote today and see what you could save
- Fast, easy and reliable claims service available 24 hours a day
- Trusted by millions of drivers to insure what’s important
OVERALL RATINGS
| Liberty Mutual | Progressive | |
|---|---|---|
| Coverage | 4.0/5 | 5.0/5 |
| Financial Strength | 4.0/5 | 4.8/5 |
| Supplemental Coverage | 0.0/5 | 0.0/5 |
| Pricing & Discounts | 4.8/5 | 4.8/5 |
| Claims Satisfaction & Customer Experience | 3.0/5 | 5.0/5 |
| Automation | 4.5/5 | 4.5/5 |
Liberty Mutual
vs
Progressive
Liberty Mutual
vs
Progressive
Liberty Mutual
vs
Progressive
Liberty Mutual
vs
Progressive
Final Verdict
Progressive Car Insurance has a higher overall rating than Liberty Mutual Auto Insurance. Progressive scores better than Liberty Mutual across: Coverage, Financial Strength, and Claims Satisfaction & Customer Experience. However, Liberty Mutual scores better on Supplemental Coverage. Both companies score similarly on Pricing & Discounts, and Automation.
Customer Comments & Reviews
Progressive Car Insurance review
Progressive was extremely helpful in providing me with a great rate and explaining everything that I was covered for!
Liberty Mutual Auto Insurance review
Like all companies in the insurance business, you must check all company's renewal premium amounts before renewing. I had trouble with Allstate bumping up premiums for no reason. So, I bounced around to different companies. We went with Liberty in 2019 for auto. We have a motorcycle and I was quoted a premium that was about 500% higher for the same coverage I was quoted from progressive. So, I ended up buying my motorcycle coverage from Progressive.
Liberty has been doing the same as nearly all insurance companies do but not too badly on our auto policy on our second annual renewal. We had homeowners insurance with Liberty from January 2010 with very reasonable premiums until sometime about 3 years later when they decided to suddenly TRIPLE our premiums with no explanation. We moved our homeowners policy to State Farm and they have reliably mostly left our premiums alone for 5 years while still beating the premium from Liberty by about 35% for the same coverage. We'll see if Liberty can maintain their integrity on our auto policy. I have only loyalty to those businesses who are loyal to me....ain't no one way street happening here.
In short, as long as you only have to do it once a year, I say go out and re-quote all of your policies with 4 or 5 companies. It is a pain in the neck but can save you some cash and it is only once a year. Companies rely on consumers being lazy and creatures of habit. Don't fall into the complacency trap. Make them work for your business.
We use 3 different insurance companies - Home: State Farm - Auto: Liberty - Motorcycle: Progressive - because I found out "bundling" is simply a scam to avoid any real competition. The word "bundling" sounds good but it's just a sales gimmick. Real meaning is found in the numbers.
Progressive Car Insurance review
Disagree with top rated company. I have zero accidents in the family, zero tickets, one home claim which was hail damage, all over last 5 years. Insurance on cars has increased $100 year and Home insurance close to $200 a year over last three years. Be careful, they get you, then bump you up. I just received another quote from very reputable company, same coverage and $600 less total for bundled coverage. Bye bye Progressive..
Liberty Mutual Auto Insurance review
I recently switch to liberty mutual for both home and auto. Overall the rates were better than what I had and I'm not unhappy with the company. However, I did feel the quoting and sales process was somewhat deceptive. Over the course of our conversation, at 4 different points I was given what was presented as a "quote", and asked for verbal confirmation to continue with the purchase. Each time was followed by "a couple more questions". And each time the rate went up. I answered all questions exactly the same as I had for the online quote, yet my final rates were several hundred dollars higher than the initial quote. I'm sure these practices are not uncommon in this competitive market, but it still left a bad taste. If considering them, before committing, verify that they have already pulled your claims history and driving records and that they have asked all questions and gotten all of the information that could affect the final cost of the policy.
Liberty Mutual Auto Insurance review
I have been a Liberty Mutual client for nearly 10 years. I have auto, house and an umbrella policy with them. There coverages are excellent and comprehensive, with the second paragraph of the above coverage description being 100% inaccurate. I have always had both uninsured and underinsured as well as towing coverage - on both of my cars. the real benfit of Liberty is their claim experience. Regrettably,I have had to submit several auto claim, both liability and collision. In every case the claim was handled rapidly and efficiently and all repair costs, except my deductible, were immediately fully paid with no balking or haggling. The claims experience was actually enjoyable. Their rates are a bit higher than others, but worth it for both the coverage and the lack of claim hassle. BTW, they did not raise my premiums because of the accidents.
Progressive Car Insurance review
We love Progressive! They have always given us prompt, courteous service. They return calls when they say they will. Our auto body shop said they really like working with Progressive. They arranged our rental car very efficiently as well as working with the auto body shop. They are also great about checking on us after the repairs. We will keep our car, truck, and motorhome with Progressive.
Progressive Car Insurance review
The biggest Improvement you can make would be allowing your customers to talk to the same customer service agent each time they call.
